Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83968 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 12, 2017 — Rated 10 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job. Prompt. Fast.

Report a concern   July 12, 2017 — Rated 10 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, friendly and professional!

Report a concern   July 12, 2017 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything about this company is commendable. The staff / personnel, from the sales person to the on-site tech! Polite, efficient, on-time! They answered all questions. They are a company of integrity. The carpet looks amazing and a great price!

We would highly recommend them to others.

Report a concern   July 12, 2017 — Rated 10 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job!!!!!

Report a concern   July 12, 2017 — Rated 9 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Julian was very polite professional and efficient. He advised us on what products would work well with our situation but did not attempt to pressure sell anything. Our house and carpet looks and smells SO much better after Zerrez was here.

Great job!

Report a concern   July 12, 2017 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet is clean. It looks and feels brand new. Honest. No pressure, no hidden up-sale. Eric was professional, friendly and efficient. Thank you

Report a concern   July 11, 2017 — Rated 10 out of 10 by C.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We previously used Zerorez in Florida and were satisfied with their services so when we needed our carpets cleaned here in TX your company came to mind. Thanks for your good service.

Report a concern   July 11, 2017 — Rated 10 out of 10 by C.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fabian and Finley did an amazing job with our house project. They are both tremendous assets to your company. Roughly 2300 sf of carpet and tile flooring that needed to be cleaned to put our house on the market. Even though some of the carpet was over 30 years old, after the Zerorez process, the carpet truly almost looked brand new. And the cleaning/waxing of the Mexican tile made the den, kitchen and entry halls sparkle. That, if anything, will truly "wow" prospective buyers. What was so impressive also is how environmentally safe the process is. And the overall drying time was so incredibly fast. Finally, the cleaning left our house smelling so fresh.

Thank you, Zerorez. I know if our house sells quickly, that the results of the work your technicians did have a direct contribution.

Report a concern   July 11, 2017 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Randy was very friendly & told me exactly what he was doing & showed me the results. The carpet & tile look great!

Report a concern   July 11, 2017 — Rated 8 out of 10 by K.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

I would have given a 0 regarding the first time we got our carpets cleaned. The guy did not do a good job at all. We paid $666 for nothing.
I'm giving an 8 now because the second guy, Pablo came out and cleaned the carpet the right way and when he was finished our carpets looked great. He was very professional and courteous and knew what he was doing. They need to make sure the people they send out to represent their company know what they are doing.

Report a concern   July 11, 2017 — Rated 6 out of 10 by D.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpet wasn't as clean as it usually gets with another company. Also, I never got a confirmation call 1-2 days before telling me my two-hour window. I had to call you all the morning of to find out when to expect a visit. I feel I get better service at the other company I usually use.

Report a concern   July 11, 2017 — Rated 10 out of 10 by T.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I must say I loved the lack of smell once the job was done. I don't need a fragrance or deodorant to make it feel like it's clean. Some Stains removed that I didn't even realize were there(apparently dinger than I realized). Got the job done quickly and it didn't feel like he was rushing to get to the next job. He took the time to make sure I was happy with the job.

Report a concern   July 11, 2017 — Rated 10 out of 10 by K.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did an exceptional job on our VERY dirty carpet (thanks kids!) Technician was very eager to please and did not leave until I was thoroughly satisfied​. Two thumbs up.

Report a concern   July 11, 2017 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I thought the service was great. However, a few areas will need additional attention. I scheduled an appointment already.

All in all, I was satisfied with the cleaning.

I was kind of disappointed with the ability to remove stains. This may be an area
where improvement is required.

Report a concern   July 11, 2017 — Rated 9 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Josh (who is no longer with Zerorez was wonderful!!! The manager that ended up coming out to clean my carpet was very good. I do like the fact that they are true to their word and stand by what they say they are going to do.

Report a concern   July 11, 2017 — Rated 10 out of 10 by R.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Garrett was really informative and helpful!

Report a concern   July 11, 2017 — Rated 9 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet is old. It still has some slight stains after the service, but the traffic wear is greatly reduced. The carpet feels much softer now.

Report a concern   July 11, 2017 — Rated 8 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

Have the techs wear shoe covers. Areas of the carpet that have seen more foot traffic, go over those areas more then once.

Report a concern   July 11, 2017 — Rated 8 out of 10 by R.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

Have a repeat customer discount.

Report a concern   July 11, 2017 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We like the technician as well as the service provided.

Report a concern   July 11, 2017 — Rated 10 out of 10 by L.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jaylen did a great job. Courteous, efficient, knowledgeable

Report a concern   July 11, 2017 — Rated 10 out of 10 by R.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technicians.

Report a concern   July 11, 2017 — Rated 10 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

devin was a hard working and honest person when asked questions

Report a concern   July 11, 2017 — Rated 9 out of 10 by G.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Promptness. Throughness. Good job.

Report a concern   July 11, 2017 — Rated 6 out of 10 by M.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Have used Zerorez quite a few times over the last many years with great success. The last two times, my carpets haven't come as clean, visually.

I also had to have pet urine removed and the flashing didn't remove the smell.

Report a concern   July 10, 2017 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your people did a great job. We will call on you again for our carpet cleaning needs.

Report a concern   July 10, 2017 — Rated 10 out of 10 by H.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The product and professional services is unmatched. Our services tech, Tyler was prompt, courteous, knowledgeable and thorough. Great experience. Thanks Tyler 👍

Report a concern   July 10, 2017 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thank you! Always on time and no chemical smell 👍🏼👍🏼

Report a concern   July 10, 2017 — Rated 10 out of 10 by E.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Both were great, highly recommend Aaron.

Report a concern   July 10, 2017 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

friendly staff, carpets look great.


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