What our clients think of us!

well explained and worked efficiently

I like the fact that there is no soap used which attracts dirt. Carpet is soft and clean without residues. Your technitions are professional, willing to answer questions, and very thorough. I always recommend your company!

Our Service person was very polite and professional. He did a great job! The carpets look wonderful.

On time.
Fast
Communicate what's going on/needed
Looks beautiful, clean and fresh

Excellent customer service. My technician was so professional and incredibly awesome!

Prompt, professional

It cleans great even though I had high traffic area in some areas the tech got it pretty clean, look better than it did before

A job well done Looks like a new carpet😁✨

Less messy; no chemicals and quick drying time.

Seems to be the best clean i've experienced yet. Very pleased.

Amazing techs, very nice and considerate. Did a great job.
Thank you.

We were given a window of 4-6pm on July 22nd. We didn't receive a call until after 6pm and it was to say that the tech would be here in 15-20 minutes. Then I received another call from the actual tech and he said it would be 45 minutes from THAT time. In the mean time, another tech was apparently dispatched, who proceeded to come to our house and was dishonest about his septic line being full (we know he was dishonest because he told the original tech that he ran out of gas), so he just didn't want to work. Anyway, so the tech that was originally scheduled showed up around 7:30 and finished 3 rooms and 100sq feet of tile in 1 hour. Needless to say, the carpet doesn't look much better. It was wet and our furniture couldn't be put back in place until the following day. This experience was terrible. Unless you want to come back out and redo the carpeted area, I am dissatisfied.

Our tech was JL Wallace was very professional and he did a superb job. Our carpets look great.
Thank you.

The crew was very attentive to detail. They were careful in moving furniture and explained to me what needed to be certain highly traffic areas. Everyone was very efficient from the first phone call until the door was shut when they left. Kudos for a job well done

Very fast, efficient and polite

I Like The Product, but was disappointed with OUR results... :(

My technician was crisp

The tech showed up and hour and half late. My window was from `1-3 and he showed up at 430. I was not happy about that. I had plans @5 and had to cancel.

The technician was friendly and helpful. I loved that there was no chemical smell!!

Fast, friendly service!

How quickly and effective the products worked!

The only suggestion I can make though, is that they should come prepared with tarps, or waterproof blankets to avoid getting clients floors wet. The little coasters that are placed under the furniture legs are not enough. There are people who have wood floors, and must avoid any type of moisture or standing water on their investment. I had to purchase a heavy duty tarp and re-schedule my appointment so that I could be ready for the hose inside my home in order to avoid an extra $150.00 for them to provide a tarp.

The client should not be inconvenienced and should be warned to have these items before they come out. Simply have them as part of your supplies inside your vans.

I will use Zerorez in the future for my upholstery cleaning.

I just had my carpet and sofa cleaned....WOW what a difference. My House feels and smells clean

Chemical free staff

the techs were sooo friendly and sweet....didnt try to oversell or push hard....

First, you technician was friendly, helpful and hard working and did an excellent job!
That being said, every other aspect of this transaction absolutely stunk! First young lady, Miranda, left a message on Thursday to confirm the address and appointment time. My wife returned the call on Friday morning, and spoke to a young man, (did not give his name), and he confirmed the address and gave my wife an appointment time of 1 to 3 PM Saturday.
When she got off work, Friday, she had another voice message from Someone named Channel, which my thought odd, because she "wanted to set an appointment time and confirm the address"! My wife received a message after work on Friday afternoon but at that time it was too late to call your office. She then called on Saturday at 8:30 AM and spoke to the same nameless male employee. HE confirmed the appointment at that same promised time set for 1-3 PM Saturday. She planned the entire day around that appointment, that was obviously a fictitious time, and never booked. My wife then called at 1:31 PM and was told there was NO APPOINTMENT AT THAT TIME! It was on the SCHEDULE FROM 4-6 PM!!! Darwin arrived at 4:59 PM at which time my wife called back to your operation, to discuss the situation with the young lady, and found there HAD NEVER HAD AN APPOINTMENT SET WHATSOEVER! At that time, she found out that we were thrown into the mix an hour before his arrival.
My wife was livid as she wasted half of the day, and that I would be home from work at 6 PM to come in to Darwin still working and and entire home to move back into place. She was also angry that she had no time to prepare our dinner together.
We still await a call from management.
YOU TELL US HOW YOU PLAN ON "make things right"!
Pat Last name removed
Phone number removed

Courteous and efficient.

Zerorez always does a thorough job and quickly. My carpets are beautiful!

Had a very good experience with Zerorez Dallas/Fort Worth. Very efficient, professional, cordial, and thorough. Cleaned my carpet after 17 years of use, and my house is ready to sell. Would use and recommend to anybody.

Showned up one hour late and e needed to keep the front door open to do the work Overall i was pleased

Prompt arrival on time. Tech was friendly and courteous.