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based on 83967 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything. Great product and excellent customer service.
Product is great but service is even better.
I was very disappointed In The results of the cleaning. The carpet did not look any better downstairs than before the cleaning. Some of the areas actually looked worse. The high traffic areas were not clean and seemed to be spread out over larger areas than before. I am not sure why but it is a very inadequate clean. Our realator was shocked at how inadequate it was. I feel like the service tech was more interested in getting the extra 400 dollars for pet chemical than cleaning the areas that needed it. I think he should have been honest with my wife if he could not get it clean.
The carpet felt wet, but not slimy/slippery when the technician finished.
Several things.
Late for the appointment.
Cleaning was not to expectations.
Billing was not correct
Very knowledgeable, courteous, and efficient technicians did a great job cleaning and sanitizing our rugs. They look so much better!
JL, the rep you assigned to clean my carpets was very professional and nice. I like it that you use water only and there is no dirt-collecting residue left. The carpet dried quickly and the process didn't leave an odor of any kind.
I also appreciated you contacting me closer to the appointed cleaning day with a 2 hour window of when you would be there so I didn't have to hang around all day and also letting me know 30 minutes before arrival. Your policies are considerate of my time.
your customer contact and on time performance.
Scheduling- the representative I had didn't seem quite experienced.
The carpet technician was very knowledable about the product and my carpet looked wonderful when he left.
Torrence is an excellent asset to your company.
We like the job you do and appreciate your consistent good, reliable service.
1)on time--30 minute notice
2)no upsell
3)quick cleaning
4)quick dry
5)looks good
6)feels clean
The technician, Darwin Harrison, was extremely polite and knowledgeable. My carpets came out very clean with no chemical smell. I do wish I had been told that the carpets may have wrinkles for 24 hours after treatment. After 24 hours, the wrinkles were gone and the carpets looked great. I will definitely recommend Zerorez.
Seems really clean afterwards and the technician was super fast, knowledgeable and friendly.
No residue and fast dry time
He did a great job, told me what he was going to do and just a good experience.
Fast & efficient. Easy to deal with.
On time. Good job!
The gentleman that cleaned my rug was very courteous & perfessional. He did did a great job, my rugs look so nice.
The service techs were awesome.
I liked the environment friendly cleaning solutions used and the helpful attitude of my service technician, Eric.
Outstanding.
Service and guys were great!
Eric was very professional, friendly and courteous and knowledgeable.
Household friendly, no odor or left over smell.
Everything was left sparkling clean...
professionalism, great work, fast service
Quick and clean service!
I feel like the hot water and pet applications really got the pet smell out. Your technician was very good at letting me smell the carpet with the pet stains before cleaning more.
Thorough and timely
Zerorez did their usual beautiful job cleaning our carpets. Thanls, Zerorez!