Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83968 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 28, 2017 — Rated 9 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thorough and timely

Report a concern   July 28, 2017 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the customer service, from the time I booked the service, the promptness of the serviceman and the good results of my rug cleaning. Jaylon, the serviceman who came to my home, is an exceptional representative for your company. He was informative about the service and so efficient. He was impressive!

Report a concern   July 28, 2017 — Rated 10 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tech, Randy Ruffin, was excellent. He explained all the services and features in a very professional manner without being pushy or rude. We would have done some of the "extras", but we are looking to replacing the carpet. So we just wanted it clean at this point. If we get the carpets clean again, we are asking only for Randy for sure. Thank you.

Report a concern   July 28, 2017 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I've used Zerorez a few times and each time, I've been pleased. The techs have always been professional and do a great job cleaning my carpet with is of most importance to me.

Thanks for the overall great service! I especially liked the young man who came out to clean my carpet on 7/26. He was very professional, great at explaining what he was going to do, and most of all, he did an excellent job cleaning my carpet which was long overdue.

Keep up the great work!

Report a concern   July 27, 2017 — Rated 5 out of 10 by J.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

When I made the appointment, I asked for the complete total and she gave me $167. I called the day of the service to be sure my total was $167 and was then told it was higher because the tax had not been included in my original quote. I told the customer service lady that was not right and she should honor the quote. She said nothing could be done. So, I will not be using or recommending Zerorez in the future.

Report a concern   July 27, 2017 — Rated 10 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tech was very informative and did a great job.

Report a concern   July 27, 2017 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very responsive technician. good quality work

Report a concern   July 27, 2017 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good service, efficient

Report a concern   July 27, 2017 — Rated 10 out of 10 by I.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service!

Report a concern   July 27, 2017 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Customer service was fantastic and thorough from the initial contact!
Phone updates were timely.
The technicians had on company uniforms!
Technicians explained the process and pricing.
Technicians were thorough!
The cleaning was great!
I will recommend Zerorez.
I will use Zerorez again as long as I have carpet.

Report a concern   July 27, 2017 — Rated 10 out of 10 by R.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks like new and the stain I was worried about did come out!!!!

Report a concern   July 27, 2017 — Rated 10 out of 10 by D.O.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was great.

Report a concern   July 27, 2017 — Rated 9 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet cleaner was on time and did a good job of cleaning the carpet efficiently.

Report a concern   July 27, 2017 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love how Zerorez cleans carpets...no residue. I only use them to clean carpets.

Report a concern   July 27, 2017 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

JL was professional and he did a great job! Only complaint is that I received a 15 minute pre arrival call. As it turned out, I was 15 minutes away so no issue. Next time, would appreciate the 30 minute pre arrival call.

Report a concern   July 27, 2017 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man was very friendly, and did a great job.

Report a concern   July 27, 2017 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chase did an excellent job of explaining the Zerorez cleaning process and cleaning my carpets! He was professional and personable and I would recommend him and Zerorez to others!

Report a concern   July 27, 2017 — Rated 10 out of 10 by G.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

gets carpets clean

Report a concern   July 27, 2017 — Rated 9 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have a dog so I appreciate your products being environmentally safe.

The men took time to be thorough & careful & my carpeting & kitchen floor looked great when they finished.

Report a concern   July 27, 2017 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carlton was very professional and cared that I was totally satisfied with the work done.

Report a concern   July 27, 2017 — Rated 10 out of 10 by G.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Darwin was professional and knowledgeable. I would always request Darwin.

Report a concern   July 27, 2017 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Work great. Tech's friendly and knowledgeable.

Report a concern   July 27, 2017 — Rated 10 out of 10 by V.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleans stains that I thought were permanent. Smells clean. have liked every technician.

Report a concern   July 27, 2017 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job, great service. All costs were disclosed up front. Thanks

Report a concern   July 27, 2017 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No harsh chemicals .

Report a concern   July 27, 2017 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very courteous, and thorough.
Carpets look great!

Report a concern   July 27, 2017 — Rated 10 out of 10 by E.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was on time, office called ahead, professional company all the way,
work turned out great again
Don't change a thing, great customer service

Report a concern   July 27, 2017 — Rated 9 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look good. No funny smell. Can walk on immediately.

Report a concern   July 27, 2017 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   July 27, 2017 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service! The employee took his time and went throuhg our entire home showing us items of concern, that we had no idea existed! Amazing! He was very informative and really did a great Job! The carpet clean came out beautiful!


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