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based on 83968 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked the customer service, from the time I booked the service, the promptness of the serviceman and the good results of my rug cleaning. Jaylon, the serviceman who came to my home, is an exceptional representative for your company. He was informative about the service and so efficient. He was impressive!
Our tech, Randy Ruffin, was excellent. He explained all the services and features in a very professional manner without being pushy or rude. We would have done some of the "extras", but we are looking to replacing the carpet. So we just wanted it clean at this point. If we get the carpets clean again, we are asking only for Randy for sure. Thank you.
I've used Zerorez a few times and each time, I've been pleased. The techs have always been professional and do a great job cleaning my carpet with is of most importance to me.
Thanks for the overall great service! I especially liked the young man who came out to clean my carpet on 7/26. He was very professional, great at explaining what he was going to do, and most of all, he did an excellent job cleaning my carpet which was long overdue.
Keep up the great work!
When I made the appointment, I asked for the complete total and she gave me $167. I called the day of the service to be sure my total was $167 and was then told it was higher because the tax had not been included in my original quote. I told the customer service lady that was not right and she should honor the quote. She said nothing could be done. So, I will not be using or recommending Zerorez in the future.
Our tech was very informative and did a great job.
Very responsive technician. good quality work
good service, efficient
Great service!
Customer service was fantastic and thorough from the initial contact!
Phone updates were timely.
The technicians had on company uniforms!
Technicians explained the process and pricing.
Technicians were thorough!
The cleaning was great!
I will recommend Zerorez.
I will use Zerorez again as long as I have carpet.
Carpet looks like new and the stain I was worried about did come out!!!!
Our technician was great.
The carpet cleaner was on time and did a good job of cleaning the carpet efficiently.
I love how Zerorez cleans carpets...no residue. I only use them to clean carpets.
JL was professional and he did a great job! Only complaint is that I received a 15 minute pre arrival call. As it turned out, I was 15 minutes away so no issue. Next time, would appreciate the 30 minute pre arrival call.
The young man was very friendly, and did a great job.
Chase did an excellent job of explaining the Zerorez cleaning process and cleaning my carpets! He was professional and personable and I would recommend him and Zerorez to others!
gets carpets clean
I have a dog so I appreciate your products being environmentally safe.
The men took time to be thorough & careful & my carpeting & kitchen floor looked great when they finished.
Carlton was very professional and cared that I was totally satisfied with the work done.
Darwin was professional and knowledgeable. I would always request Darwin.
Work great. Tech's friendly and knowledgeable.
Cleans stains that I thought were permanent. Smells clean. have liked every technician.
Great job, great service. All costs were disclosed up front. Thanks
No harsh chemicals .
Technician was very courteous, and thorough.
Carpets look great!
Technician was on time, office called ahead, professional company all the way,
work turned out great again
Don't change a thing, great customer service
Carpets look good. No funny smell. Can walk on immediately.
Great service
Great customer service! The employee took his time and went throuhg our entire home showing us items of concern, that we had no idea existed! Amazing! He was very informative and really did a great Job! The carpet clean came out beautiful!

Thorough and timely