Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83965 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 19, 2017 — Rated 10 out of 10 by N.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It's clearly the clean carpet after Zerorex leaves.

Report a concern   September 19, 2017 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, great service.

Report a concern   September 19, 2017 — Rated 10 out of 10 by B.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guys who came out were excellent. My carpets are spotless but I'm particularly happy about the cleaning of my wood floors...first time to clean them. Fantastic!

Report a concern   September 19, 2017 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This is the second time I have used Zerorez, and continue to be impressed. The technicians were prompt and professional. They reviewed the entire house with me before starting, and during their cleaning, talked with me about issues they saw. They worked efficiently and without stopping, and did an amazing job of cleaning spots that I feared were hopeless. All with a very reasonable price. I highly recommend Zerorez and the technicians that did the work.

Report a concern   September 19, 2017 — Rated 7 out of 10 by P.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

I was pleased with Jeff the tech that cleaned the carpet. Our rooms are large and he was careful to not nick the corners of hall way to rooms. Had pet stains that he treated carefully although my husband felt the charge per gal on treatment was excessive. Over all I was more satisfied than the previous companies cleaning.

Report a concern   September 19, 2017 — Rated 10 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient and very professional.

Report a concern   September 19, 2017 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and people.

Report a concern   September 19, 2017 — Rated 10 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast. Carpet always looks great after cleaning.

Report a concern   September 19, 2017 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Pablo did a really great job! Thank you

Report a concern   September 19, 2017 — Rated 10 out of 10 by D.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used only Zerorez for several years. My carpets are terrible and really sort of uncleanable, but they always look nice for a while. When I had an unacceptable result one time, the company went out of its way to correct it. I also appreciated the fact that they very graciously repaired my roof and eave when they backed the truck in it.

Report a concern   September 19, 2017 — Rated 2 out of 10 by R.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I spent $700.00 for carpet cleaning 3 bedrooms and 2 closets. The technician used the " flash" solution and equipment and the urine smell is still very strong in both closets, in fact, in one closet the smell is worse.
It's fine to pay more money for a good product. I am very disappointed with the results

Name removed

Report a concern   September 18, 2017 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fabian did an amazing job on cleaning and waxing our tile floors.

Report a concern   September 18, 2017 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tecnicians were knowledge, courteous and professional. Zerorez helped with our pet oder problem. Our carpet looks and smells so much better! Thank you!

Report a concern   September 18, 2017 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets get clean with no residue. Easy to schedule too.

Report a concern   September 18, 2017 — Rated 10 out of 10 by H.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Edwin, our technician, was very polite and professional. I loved that the cleaning process did not have a chemical smell during the treatment or after the carpet dried.
Edwin successfully removed some of our spots , and tried to remove others that were permanent due to the age and type of stain.

Edwin definitely left our house cleaner than when he initially arrived!
I would highly recommend Zerorez and I plan to call them again the next time I need my carpets cleaned:-)

Report a concern   September 18, 2017 — Rated 10 out of 10 by A.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have only ever used the carpet cleaning services. We are very satisfied. Tk you

Report a concern   September 18, 2017 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet technician was Kind, Thorough & did a Superb Job!!! I will definitely call your company out again soon!! Continual Blessings to you all! Thanks for Your Integrity!!!

Report a concern   September 18, 2017 — Rated 10 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Extremely satisfied with the service! Great results and friendly professional technicians!

Report a concern   September 18, 2017 — Rated 10 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent Service from Eric and Justin, but would like to reach out to Eric to ask a question.

Report a concern   September 18, 2017 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time
Kind technician - hard worker
Clean carpets and couches
Efficient

Report a concern   September 18, 2017 — Rated 10 out of 10 by S.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service

Report a concern   September 18, 2017 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tech, Edward Wallace is fantastic..... We ask for him everytime. He does a very thorough job and he takes pride in his work and it shows...... Thank you Zerorez for having someone like Edward on your team..

Report a concern   September 18, 2017 — Rated 0 out of 10 by S.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My Ducts, tile and carpets are cleaner than they were and I thank you for that. However, it 2 days for my carpets to dry, the tech left a huge container of soap behind with no lid. I thought that the would ZeroRez angle was that you don't use soap. This could have been a huge hazard for our puppy! I have grime and grit everywhere from the ducts. This was a lot more expensive that we thought it would be, we felt that we were being upsold at every turn. It turned out that we where not billed enough, which was a blessing for us, thank you!
The most disappointing thing was that the kitchen floor has a lot of grout missing after the cleaning. Now we will have to spend more money getting that repaired. I feel like I could have saved a ton of money and done most of this myself and had better results.

Report a concern   September 18, 2017 — Rated 10 out of 10 by E.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

technician was very courteous and did a great job

Report a concern   September 18, 2017 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Showed up on time and service was quick.

Report a concern   September 18, 2017 — Rated 10 out of 10 by E.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician evaluated my entire home for pet stains and recommended the best services to meet both my cleaning needs and budget. Very professional young man.

Report a concern   September 18, 2017 — Rated 10 out of 10 by P.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians were great. They got my carpets baby ready.

Report a concern   September 17, 2017 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Austin was on time and very knowledgable about the products he used. He was very thorough amd took special care not to damage any walls or furniture. We will be requesting him in the future. We had a very difficult room with some animal stains (smell). Austin took extra care and spent a lot of time to get the smell out. We are very happy with the result.

Report a concern   September 17, 2017 — Rated 10 out of 10 by K.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent job, odors gone, carpet clean, agent exceptional

Report a concern   September 17, 2017 — Rated 9 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I think your services are awesome and the customer service from your field workers are exemplary. Garrett was super informative and extremely helpful during the cleaning process. I simply can't imagine doing business again with any other carpet cleaning business. Hats off again to Garrett for providing superior customer service!


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