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based on 83965 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No residue left behind in carpet.
My provider seemed very knowledgeable about the product. He was courteous and thoughtful about not causing to our home. He walked me through the process.
The carpets are always clean and the technicians are always very professional.
The job was done in a timely manner. Carpets came out clean and dried in about FIVE HOURS.
The person was very professional and did an excellent job. I do not think my carpets have looked so good in years! I plan to use your services every time going forward. Thank you!
The service tech was very knowledgeable about the services performed and our entire air duct system. I appreciated the information he was able to share with me so that I was more informed about keeping our ducts clean and maintained for now and in the years to come.
I did wish that I would have been told to provide a cover in our home for when the air vent grates were removed. We had quite a bit of debris left on beds, sofas and other areas in our house, although the floors were thoroughly clean before the service team left.
Your technicians were great! Very happy with results.
Techs work hard to get my carpets clean. Good pricing. Already have recommended.
very good job
Cleans great without using a lot of chemicals. Carpet feels and looks great!
Young man was very professional & helpful. He did a very good job.
Had to come back to remove some rust from carpeting plus left some unfinished products and water in the bathroom.
Technican arrived on time and did a very nice job. I will recommend your company to all
my friends.
The technician, Joe, was very friendly and knowledgeable. He helped me to navigate getting two of my best area rugs made of wool/silk submitted for cleaning.
I have used your services for 10 years and have recommended ZeroRez to many of my friends.
Skilled Workers
Care about results of service and customer satisfaction
I was so impressed with Ricardo the carpet technician. He was knowledgeable about the products that would work the best for my carpet problems. So thankful for his hard work and polite manners. The person that answered my call was really sweet to fit me in the schedule due to my circumstances. All went well.Thank you!
C Last name removed
Great job, service man respectful, loved grout job
Your Cleaning process is environmentally friendly. My Carpet looks fresh and clean great Service
The person provided service performed an excellent job.
Prompt, professional, thorough job cleaning
Customer service
I was told by my neighbor that she saw the ZeroRez technician urinate in my driveway while he was at my home on Saturday, 9/9/17.
I am very disappointed and disgusted by this unprofessional behavior. I have called to complain, and I have spoken to one of your managers. When I did mention about a partial refund, I was told that I could receive a $25 gift card for my next service, but no amount of a refund could be given for the work done at my house on that Saturday.
I am not interested in having another technician from your company coming over to pee in my driveway again.
I think you should use two- man crews. Two men could do the job faster and safer. One could help rout the hoses while the other is doing the cleaning. And moving the furniture would be easier too.
Better moisture extraction should be a top priority. Took almost 24 hours to completely dry, even though we ran our air-conditioning system continuously.
Had to remind technician to put moisture blocks under metal furniture legs to prevent rust.
Great service and attention to detail. Worked fast, effective and professionally. I will definitely use again. My technician was personable, friendly and very respectful in the way he treated my home and property.
Carpet is CLEAN!! fresh and soft. The technician was great!
They do such a great job..above and beyond.
Randy was friendly and very quick at his work. My carpets are beautiful and clean!
Great job. Very helpful to find all the issues.
Great customer service, the gentleman that came to my house was very polite and knowledgeable about their product and services!
The appointment time was met. The technician was thorough and business-like.
Edwin was very informative, patience, and thorough. The service was very effective and efficient.