Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83960 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 8, 2017 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This was my first time using Zerorez, and my technician was knowledgeable, professional, and efficient—the professional services trifecta! I will definitely be calling Zerorez again for my floor cleaning needs.

Report a concern   December 8, 2017 — Rated 10 out of 10 by E.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the lack of toxic chemicals and the carpets always look great after wards

Report a concern   December 8, 2017 — Rated 9 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tom was very cordial and seemed very
Experienced. He did a very good job on
My 3 bedrooms.

Report a concern   December 8, 2017 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your rep was very courteous and competent. The carpets look great.

Report a concern   December 8, 2017 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Results and technician.

Report a concern   December 8, 2017 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech did an excellent job of cleaning our carpet and kitchen tile !!! Our home smells really fresh and clean!!! I told friends today at a luncheon about how happy I am about my experience.

Report a concern   December 8, 2017 — Rated 2 out of 10 by D.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I submitted my survey from the text you sent last night. I had spots that were not cleaned up (like rubber stuck to the floor, corners and behind doors were not cleaned, varying color grout in a few areas (that was never varying before), small pieces of furniture were not moved. I have pictures if anyone is interested in speaking with me.

Report a concern   December 8, 2017 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jonathan did a great job!

Report a concern   December 8, 2017 — Rated 10 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My initial call was less than impressive because I got the feeling I was getting in the way of his work, making me a little apprehensive about the work, but when the technician came I changed my mind because he was very professional and explained what he was going to do and wanted to know if I had any questions about anything. I was amazed at the difference in the carpet after he finished because I didn't think it could be cleaned very well. I appreciated that I didn't have to worry about scratches and scrapes on the woodwork because he was very attentive to detail. I will use Zerorez again. I am only sorry I didn't get the technicians name because I would request him for the work.

Report a concern   December 8, 2017 — Rated 0 out of 10 by B.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician didn't move any light furniture (I.e. a desk chair with wheels) unless I told him to do so. He also didn't clean under the desk (a high desk with a lot of space underneath) because he said he didn't know if I wanted him to because he said there was s computer under the desk. It was a small computer far off to the side.

He was very passive and didn't ask me any questions. He waited for me to find out what he had not done and follow up with him (i.e. he wasn't planning on cleaning the hall because he said he didn't know if I wanted it cleaned). I most definitely wanted the hall cleaned.

He also didn't put any plastic under any of the furniture he cleaned under. I didn't realize I was the one who had to tell him to put plastic under things he had cleaned.

I was very sold on Zerorez because of the technician who had cleaned our carpets in February of this year. Now, I'm not so sure.

Report a concern   December 8, 2017 — Rated 10 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals used. Techs were very nice.

Report a concern   December 8, 2017 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great technician!!! Very professional!

Report a concern   December 8, 2017 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet gets really clean and the technicians are always so professional and friendly. They do a great job.

Report a concern   December 7, 2017 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact there is no residue .

Report a concern   December 7, 2017 — Rated 10 out of 10 by A.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The worker was professional and efficient and our carpet looks great!

Report a concern   December 7, 2017 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great services with no chemicals and the technician was great

Report a concern   December 7, 2017 — Rated 10 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very efficient and did a great and thorough job. He came when promised and finished the job quickly. Our carpets look great!!!

Report a concern   December 7, 2017 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

A great service, Paul the technician was a gentleman and provided a professional manner and timely service that was both quick and of no inconvenience to me while I worked from home. Thanks....

Report a concern   December 7, 2017 — Rated 10 out of 10 by M.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

THE CARPET SEEMS VERY CLEAN

Report a concern   December 7, 2017 — Rated 10 out of 10 by D.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I did not expect to see the results we got on our very soiled carpet, I was pleased with the result. Also, I loved the perks of the tile cleaning and the (if it is received) the gift certificate. All just a nice bonus.

Report a concern   December 7, 2017 — Rated 9 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets were cleaned better than I expected. Really did a good job on getting the pet stains out and removed all of the traffic area dirt really well. I was contemplating new carpet but did this as a last resort to see if it could be saved and they look great. The stain removal wasn't cheap, but it was much cheaper than new carpet. Thanks again.

Report a concern   December 7, 2017 — Rated 10 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was professional.

Report a concern   December 7, 2017 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was A+. Carpet looks and smells so much better.

Report a concern   December 7, 2017 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I would just like to say the quality of the service was beyond great, I had every type of stains from gum, oils , colored-markers , food, drinks and much more in my light colored carpet and after the cleaning it looked good as new!! Before the service I was sure the carpet needed replacing but I thought to give it shot with Zerorez first and I'm happy I did, I would highly recommend Zerorez to anyone. Also on that note the gentlemen that serviced my house was very informative, extremely polite and did a great job and I would like upper management to know that if he is ever in review for a raise or promotion he really deserves it he is a keeper!

Thank you,

First name removed P. Last name removed

Report a concern   December 7, 2017 — Rated 10 out of 10 by E.S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The quality of the work is consistently excellent but so is the professionalism of your technicians

Report a concern   December 7, 2017 — Rated 10 out of 10 by J.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I thought my tech Derrick was professional, did a strong job, and was sociable.

Report a concern   December 7, 2017 — Rated 9 out of 10 by J.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very nice and accommodating...l had to change the appointment a couple times...employee was knowledgeable, friendly and finished quickly

Report a concern   December 7, 2017 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians were courteous and on time! They made sure to throughly go over what my expectations and needs were and did a great job at explaining the cost breakdown. Once they processed the payment they got busy cleaning my couches and concluded with my entire flooring in the house. I could not believe the attention to detail with the couch and flooring. When all was said and done the floors and couch looked brand new! The smell was clean and not overwhelming. Overall I am very pleased and will continue to use them for any future cleaning needs.

Report a concern   December 7, 2017 — Rated 10 out of 10 by B.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You always do a good job and the technicians are always courteous.

Report a concern   December 7, 2017 — Rated 10 out of 10 by A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician had a great personality and the carpets look wonderful. He was very
thorough in the way he performed the service and the carpets dried quickly. No
soggy carpets to worry about for hours afterward. Excellent job!!


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