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based on 84650 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
This is the first time I was educated on the process, as well as the first time EVER that my standards were met. My technician was very polite and knowledgeable.
I) The appointment time was incorrect
2) After Fabian came out Wed. to estimate, I have received no written estimate and no one has called to schedule the cleaning. How do you stay in business?
Name removed
All-around good job. Effective, efficient.
Excellent service! Carpet always looks new and smells fresh. Noticeable difference in allergy suffering afterwards. I can breathe again!
Cheaper prices!
My house spells great!
The technician was on time, answered all my questions, worked quickly and
was very thorough. I will use Zerorez in the future.
Chase was a great technician. i will request him again!
After paying you $200 in additional cost to treat pet stains. We found the spots returned worse than before the day after cleaning the carpet. I sent pictures to you and you didn't believe us. Your terrible customer service woman said someone needed to come out and look. I had to take 2 days of vacation costing me $768 in lost productivity to get down on my hands and knees for 16 hours cleaning the spots that your cleaning service left behind. I was told by your customer service that you would not make good on your commitment and would not give us a refund for the additional pet spot cleaning. We've already started spreading the word about the dishonest service we have received from Zerorez. I'm told someone is coming out to our house on Saturday to look at what I cleaned. This is a ridiculous waste of time. I already cleaned up your mess. If I don't receive a refund, I will take you to small claims court. I don't think you should make commitments to clean a carpet and leave it in worse shape you found it. You should also consider firing the terrible customer service woman, she made the situation 100 times worse with how aweful she was to me and my wife. Dishonesty will get you nowhere.
Really good on bought...
It is an environmentally safe way to clean your carpet.
Clean carpet
I could not be more pleased with Zerorez and Fabian! Thank you so much.
water, almost only...
Everything., reasonable pricing, quick drying, no residue. My 15 year old Berber carpet looks like new!
Technician was very professional and did a great job! The carpet cleaning went very well.
Prompt & friendly service & attention to detail!
I have been a previous customer.
The service was fast and easy, the service tech was very nice and did a great job on my carpets.
Not so wet l, dried quickly, friendly technician, not high pressure sales guy!
we love zerorez, because the dirt doesn't come back!!
eco friendly
We have used your service many times. EXCELLENT QUALITY SERVICE AND PRODUCTS!
Our technician was Darwin. He IS ALSO EXCELLENT.....professional, courteous, understanding our requirements! So polite and gracious in every way! (old school!)
He immediately noticed our need to clean our air ducts; got in touch with ZR and we had an air duct tech here that afternoon!!
MOST APPRECIATIVE TO DARWIN and the TEAM!
Carpets and furniture get cleaned!
Love the carpet cleaning services. I'm live as chemical free as possible and I love that the carpet service just uses water!
MY third time to use Zerorez. Always very happy with the service and results. Ricardo did an outstanding job!
Professional service and relatively low cost.
My carpets look brand new again.
How great the carpets looked when the technician was finished!
Very disappointed. Paid over $500 to get dog pee smell out. Second tech convinced us to spend $275 more and the pee smell would be gone. It didn't. Should have just cut our loss and had him redo the room instead of paying extra. In fact, the room smelled worse than before Zerorez came. If you want to get dog pee smell, use Febreze. For $500+, you can buy alot of Febreze that can last you years and the smell will be "gone" compared to paying $500+ and the smell comes back in 3-4 days.