Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83960 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 16, 2017 — Rated 8 out of 10 by A.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

They had my order incorrect on 3 rooms

Report a concern   December 16, 2017 — Rated 0 out of 10 by H.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The guy complained the whole time about his equipment and I had to keep showing him areas he missed. I ended up renting a upholstery cleaning unit from the hardware store the next day and cleaning things more thoroughly and for a $30 rental fee. Compared w $300 for the Zerorez fee

Report a concern   December 16, 2017 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They came to the house on time, a big plus! Did a great job on the carpet and tile!

Report a concern   December 16, 2017 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They young man who cleaned my carpets was so nice and polite. Went over everything very thoroughly & over pricing too. Will definitely recommend y'all to friends and family. Thank you for making my house look great for Christmas!!

Report a concern   December 16, 2017 — Rated 9 out of 10 by C.J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Kyle was very professional and helpful. He told us our options and we agreed with him since our carpet is quite old and had pet stains. We would definitely use Zerorez again. Thank you.

Report a concern   December 16, 2017 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very nice and proffetional technitian.

Report a concern   December 16, 2017 — Rated 10 out of 10 by H.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly a people person didn't mine answering any questions.he new what was doing.

Report a concern   December 16, 2017 — Rated 10 out of 10 by E.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent technician...very professional and did a great job on all carpet and kitchen tile.

Re; the zerorez pricing, you can easily spend several hundred dollars more than anticipated...

Report a concern   December 16, 2017 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that your product is environmentally safe, plus my carpets always look brand new when the cleaning is finished. My technician was great.

Report a concern   December 16, 2017 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

1. Technician was prompt, polite, friendly and productive.
2. Your product is excellent.

Report a concern   December 16, 2017 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I am extremely happy with the service I received from the young man who preformed the cleaning. He was extremely courteous, explained the services he was going to provide and moved the few items to clean under that I requested. My carpet looks and feels great!

I am NOT happy with the way I had to set the appointment. In essence, I had to wait until 24 hours prior to having the appointment time given to me so that meant I could plan nothing for the day. In addition, I called about three weeks prior to make the appointment and then ended up with a 2 - 4 p.m. time frame. I felt I should have had a much earlier appointment. Basically the entire day was a bust with the exception of the great job your employee did for me.

Report a concern   December 16, 2017 — Rated 10 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent results and very accommodating personnel. Eric was so professional and eager to please. Very nice young man who did an excellent job.

Report a concern   December 16, 2017 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tech was great. He deserves a medal!!

Report a concern   December 16, 2017 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I just thought everything went well but I already said that in my earlier text.

Report a concern   December 16, 2017 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No comments

Report a concern   December 16, 2017 — Rated 10 out of 10 by B.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I wish he could have gotten the gum out of the carpet, other than that it was great.

Report a concern   December 16, 2017 — Rated 6 out of 10 by A.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Service Rep really did not help move any of the furniture, much less even single and small pieces, such as chairs, end tables etc. I had no choice but to move most of the pieces myself and was not expecting to do this, especially when I am still recovering from frommajor multiple surgeries. My family was definitely not happy with this. I did not have any issues with the Service Rep who did the job for us last year.

Report a concern   December 16, 2017 — Rated 10 out of 10 by R.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician did an excellent job and was very personal. I am very satisfied with the results of the carpet cleaning and the upholstery cleaning. The technician went above and beyond. I have already recommended Zerorez to several people.

Report a concern   December 15, 2017 — Rated 10 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The staff i

Report a concern   December 15, 2017 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks brand new. Quick service. Carpet was dry in very short time.

Report a concern   December 15, 2017 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technicians are exceptionally attentive to the customer and the task. Darius, the young man who cleaned out carpets this week, was professional in every way. He was polite, bright and very well spoken. He went about his work with care and diligence.

The process itself leaves our home feeling refreshed with dry carpeting in a matter of hours.

Report a concern   December 15, 2017 — Rated 10 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The citrus cleaning solution and the thorougness of the job.

Report a concern   December 15, 2017 — Rated 10 out of 10 by B.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was very informative and professional.

Report a concern   December 15, 2017 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our person that cleaned the carpet yesterday was so professional and really took his time cleaning. I would highly recommend him. Thank you.

Report a concern   December 15, 2017 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a nice job

Report a concern   December 15, 2017 — Rated 10 out of 10 by V.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was clean!!!!

Report a concern   December 15, 2017 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job!

Report a concern   December 15, 2017 — Rated 10 out of 10 by K.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tristan was wonderful and the carpets look amazing. He was very efficient.

Report a concern   December 14, 2017 — Rated 8 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Maybe some pretreatment for harder stains...

Report a concern   December 14, 2017 — Rated 10 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always professional and efficient. Love the product and the results.


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