- Phone: (214) 372-5326
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based on 83960 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your technician was very thorough and did a fantastic job. This is the second time we have had Zero rez and will use you again when our carpets need cleaning.
Thank you for making the process of scheduling an appointment easy...staff were helpful...from scheduler to carpet cleaner.
Thank you!
All the employeees seem to be invested in quality customer service. Garrett has come to our home twice now and did a very good job both times.
Friendly Courtney tech did nice job
It’s a very professional company with great customer service. You definitely get what you pay for. The man that cleaned my carpets was very knowledgeable about his job and was also very friendly and helpful on what decisions to make.
Great costumer service and pet friendly
The actual carpet cleaning was excellent. Unfortunately, every other aspect of the transaction was sub-standard.
I still have received no invoice or receipt or any other document that suggests that you were ever here. I was assured by the serviceman (who had absolutely no documentation) that I would have documents via E-mail within an hour.
When the serviceman arrived, he was alone and informed me that he could not move any item of furniture and could only clean around the furniture. When I suggested that we could move an item and then place it on styrofoam blocks, he informed me that he had already used all his blocks that day, and that I was just out of luck.
The serviceman was polite and worked diligently on the carpet that he was able to get to without moving anything.
We like your 2-step process and your friendly service people!
Quick, clean and friendly service
Very clean
Our Technician impressed us very much. He had an outstanding personality and may I add that with only one working arm did an amazing job. He is an asset to your company which speaks highly of the core values of Zerorez! Bravo Zerorez you are welcome back to our home!
Very Nice and polite technician. He worked very hard
Did not show up when expected. Carpet was done in like 30 min which was quicker than before and did not seem fresh afterwards.
The serviceman really works hard & I love the look of the carpet when he is finished!
Our service man was efficient, pleasant and very nice. We are pleased with the way it all turned out.
feels clean and got stains out
Excellent customer service and Team member was very resourceful and full of information. I will recommend to my friends and family.
Thank you,
First name removed R.
Did a good job. Air smelled fresh when done. Knowledge good on suggestions of other things the company does for clients.
The associate that came to our home was professional and did a wonderful job! The final result was amazing!
No residue and the service attendant was friendly and knowledgeable.
Quick and easy. And effective! Looks like I have new carpet.
Very friendly technician. Carpets looked better but were very crunchy afterwards. We had the carpets cleaned for company coming to town so it was very disappointing to have an awful texture to our normally soft carpets.
The tech insisted that a small spot in one bedroom was urine. Both my husband and myself told him there was no way and there was no urine smell anywhere in the house. This spot was most likely from a spill of some liquid by the grandkids and dirt added to it over time. It had been there for a couple of years. still it is noted on invoice as urine. The spot came up with no apparent problem.
Other wise, we have no complaints at this point. We will see how it holds up after a few weeks.
Service was great! Attention to detail was amazing.
Very thorough took his time and made sure it was five right
No chemicals
I called Zerorez based on a neighbor's positive experience. When you called 2 days before cleaning to confirm the time, it had changed from 10 AM to 4 PM. Finally agreed on 11 AM. No technician at 11. Called at 12 and was told it was a 2 hour window from 11-1. This was the first I'd heard of this "window". The tech didn't arrive until almost 2PM. He was very polite, but worked super quickly (probably because he was off his schedule by a few hours). He probably spent 20 minutes total doing 4 rooms & hall. I had to remind him about my complimentary 100 SF of steam cleaning for tile. I couldn't get a firm price at time of scheduling, but felt comfortable enough with the approximate $180 I'd been told. I was a bit surprised by the $220 total, especially considering the short amount of time actually spent cleaning. I've never seen anyone whisk a carpet cleaning head so quickly. My carpet looks good, but it was barely soiled to begin with. For $220, I'd expect that at least the traffic lanes would have been given more attention, for a good "show", if nothing else. All in all, I don't believe I received much value for the $220. I'm embarrassed to tell anyone how much I paid for what I received. After the 3 hour delay, I was ready to cancel the appointment, but I had already turned my place upside down in preparation for the cleaning, so kept the appointment.
limited chemicals in the cleaning process
The employee who came out was very diligent in making sure our carpet was clean
Super friendly service technician. Excellent work. I love that this company doesn’t use chemicals to clean. My home smells amazing.