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based on 83960 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Charles was a super nice guy he was so friendly and did a great job!
I really liked the fact that ZEROREZ answered their phone every time I called, answered all my questions, and DID WHAT THEY SAID THEY WOULD DO!
They said to expect a callback the next day with a 2-hour window for the cleaning day. That is what they did!
They said to expect a call on the cleaning day 30 minutes prior to arrival time of the cleaning crew. Yep! They did!
There were no surprises or changes in the amount charged, and that was awesome! The tech did a great job!
We were extremely satisfied with the tech that came to our house. He was very professional. Polite and knowledgeable. Helpfull and got the job done. Thank you. I belive his name was aron.
The technician was friendly and helpful and I like the idea that he didn't add detergents to our carpet.
After the "good advertised deal", prices are high for add-ons.
Uses no chemicals.
It looks beautiful when finished .
i'm sorry for the delay of submitting my survey. I heard your reference on 94.9 and really thought I would get a better results. I guess you don't know if I don't complete the survey. I'm not pleased with my carpet. The tech was very nice and professional. Our carpet did look better wet, we had a professional fan and others fans, stayed off carpet, in fact, we left to have dinner to allow drying. The tech sold us a protection spray like scotch guarding hoping for a more time before cleaning again.
Not the case.
After the carpet dried, it looked really bad. I wanted to call but my Dad was really upset, as he was to have major surgery in 2 days and we had no time to address the matter.
We were calling for 3 rooms for $99. My bill way more plus extra protection !
Yes, the carpet was cleaner, for a few days, maybe, but the additional fee we paid was completely unhelpful and should be refunded. unhappy when he drove off...
Carpet looks great, and the grout looks like it did the day the tile was installed!
the young man cleaning our carpets did a great job and explained to us what he was doing as he worked . We also purchased a treatment for our carpet to help protect it.
I like that no chemicals are used in the cleaning process.
Great person who can to clean. Easy and very clean
I like that there is not a lot of residue left behind after the treatment.
The technician was very professional and took the time to explain the process and the expected results.
Will use again.
Your people your product and the courteous men who come to do a very professional job.
Your team was on time. They were very professional. The service was outstanding! They got stains out that your main competitor (You know the ones who say, "The next best things to new...). My carpet now looks brand new! I am over the moon impressed and happy with Zerorez, and I will never use anyone else.
Jeff did a great job cleaning the carpet!!
Quick response ,scheduled right away. Courteous staff, it didn’t take long time to finish 3 large rooms, reasonable price.
It took about 12 hours to dry completely but my carpets look clean.
Great job on carpet, so so job on tile
No Chemicals
Easy process, great service
You all worked hard on our carpets! They were a mess and now greatly improved. Our guys spent 2 hours hear. They added a tile cleaning for our 30 year old tile , that was amazing
Technician was very professional and answered all our questions.
Carpet was not soppy wet, so it dried fairly quickly, and there was no chemical smell
I called to let you know that my carpets were still wet and that there were corner guards left at my house. I let the phone agent know not to have him come back until after a specified time...instead he arrived 30-40 min before the time I gave. I was still at work and could not be home any earlier (which I had specified) when my carpet finally dried it was kinda sticky and rough/hard. I would have done better to replace my carpet
The quality of service!!!
on time.
quick.
not the cost. $150 / hour is too high.
The technician that you sent to my home was extremely polite and extremely competent
I had heard good reports from friends. After the job was completed, we were very pleased. The technician, Pablo, was very efficient and courteous. We will use Zerorez again in the future and will recommend it to others.
No odor at all. I have a very sensitive nose.
Excellent customer service. My carpet was beyond filthy. So bad that we were looking at purchasing new carpet and priced it - so expensive, so this was our last shot at trying to get it clean...used other companies that didn't do a good job. Zero rez got out all but one tiny pin spot...it was a huge ink pen spot and only a tiny amount is left. We are talking clean carpets for 3 rooms, with dogs and a 91 year old who spills everything! At a reasonable price. I could not be happier!!!