Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83952 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 13, 2018 — Rated 10 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was great and did a very thoughtful job, and the carpet looked great afterward.

Report a concern   March 13, 2018 — Rated 10 out of 10 by N.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Every encounter with you guys from the scheduling to the technician (Paul Fetui) was absolutely wonderful. Paul took the time necessary to get our carpet spotless and remove all traces of pet odor and its source. I didn't realize how bad it was in two rooms and was pretty embarrassed. He was so nice, putting me at ease - also took the time to explain how ZeroRez works and showed us the water and iodine test. We'll schedule having our air ducts and dryer vent cleaned very soon! Thank you!!!

Report a concern   March 13, 2018 — Rated 10 out of 10 by C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The staff was very professional. The young man that came to clean the carpets did an awesome job!

Report a concern   March 13, 2018 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

THEY ARE VERY GOOD AND THEY FOLLOW THRU ON EVERYTHING .

Report a concern   March 13, 2018 — Rated 0 out of 10 by J.V. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Pet odor is still present, upholstery cleaning was no more effective than our prior efforts. Not the fault of the tech, he was great. Carpets look 100% better.

Report a concern   March 12, 2018 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

excellent job! our house smells so clean. your technicians were very nice and made helpful suggestions without being pushy.

Report a concern   March 12, 2018 — Rated 10 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technicians were very informative and professional. We have been wanting to use ZeroRez for several months but because of our busy schedules with work and all of the kid's events, we never were able to get the timing right. Finally, it all came together and we were able to carve out an evening to get it done and wow what a difference. Well worth the wait. Our carpet is old and had a lot of life in it, you know, like spills and play doe and God only knows what else. I really thought that our next move was going to be rip it all out and start over...until you guys showed up. Your technician explained that some stains could not be removed but that he would do his best. Let me just say after several years of putting up with dirty stained carpet...I could not be more happy with the results. Our carpet looks almost as good as it did when we moved in to our home. I'd bet that 98% of the grime and stains came out. Now it looks great, smells great and I'm no longer embarrassed th have guests come into our home. I will definitely be recommending you to as many people as I can if they need their carpets done. GREAT WORK!!!

Report a concern   March 12, 2018 — Rated 10 out of 10 by V.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeff was quick & very helpful.

Report a concern   March 12, 2018 — Rated 10 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks great!

Report a concern   March 12, 2018 — Rated 10 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Options to treat specific type stains and efficiency of cleaning

Report a concern   March 12, 2018 — Rated 10 out of 10 by A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Charles was very professional. He did a great job!

Report a concern   March 12, 2018 — Rated 10 out of 10 by R.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great. Garrett was awesome.

Report a concern   March 12, 2018 — Rated 10 out of 10 by R.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Passionate tech

Report a concern   March 12, 2018 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean result, tech was friendly and listened to my expectations.

Report a concern   March 12, 2018 — Rated 10 out of 10 by C.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I thought the entire process was great and our couch is cleaner than ever!

Report a concern   March 12, 2018 — Rated 0 out of 10 by J.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

After the technician left, I ran my shampooer over a small portion of carpet and the water was black. I called and the customer service representative just wanted to argue with me. The technician was a great hard-working young man. He even got down on his hands and knees to smell the carpet to make sure it did not smell like urine. That is the reason that we didn’t get the pet stain treatment. The carpet looks better but is still very dirty.

Report a concern   March 12, 2018 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick scheduling response. Professional and personable technician

Report a concern   March 12, 2018 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicsls

Report a concern   March 12, 2018 — Rated 10 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean, quick and polite. Great service!

Report a concern   March 12, 2018 — Rated 10 out of 10 by R.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The professionalism of the associates who handled the appointment set-up all the way to the associate who cleaned our home.

Report a concern   March 12, 2018 — Rated 0 out of 10 by C.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Spots still remained on the office carpet. Invoice failed on email due to Norton stopping harmful download of material . Not good.

Report a concern   March 12, 2018 — Rated 10 out of 10 by F.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The customer service was excellent and have always been very satisfied with Zerorez..

Report a concern   March 12, 2018 — Rated 10 out of 10 by K.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent technician and product.

Report a concern   March 12, 2018 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ricardo was great! Friendly and quick. :)

Report a concern   March 11, 2018 — Rated 10 out of 10 by N.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly service and quality work!

Report a concern   March 11, 2018 — Rated 10 out of 10 by T.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service and honored bid and scope of work!
Had a tough project and was done with extreme professionalism!
I will use again!

Report a concern   March 11, 2018 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians (Darwin and Joseph) who performed the work on our hardwood floors were very efficient and explained each step of the process. They had to do one area a second time because they were not satisfied with the way it looked after the first cleaning.

Report a concern   March 11, 2018 — Rated 5 out of 10 by N.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Service Advisors were very professional and knowledgeable. However, I just expected better results for the cost. I could've produced the same results, if not slightly better, by scrubbing the grout (with different chemicals) on my own (would've taken longer obviously, doing it by hand).

Report a concern   March 11, 2018 — Rated 6 out of 10 by P.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Rug wasnt really clean and delivery service was disorganized.

Report a concern   March 11, 2018 — Rated 10 out of 10 by C.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

There was a notable difference in the cleanliness of the carpets and tile and the product did not leave a chemical or perfume smell during or afterwards.


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