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based on 83952 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Effective
Good customer service. The tech was friendly and courteous.
Reasonable charges and results.
good job
Clean without chemicals
Great customer service & technicians
The gentleman who showed up was very professional and he was sure to do a god job and asked me if there were any problem areas.
Very satisfied with the work and the Workers that came to clean our carpets! Quick and easy and dried quickly
Clean carpets
No cluttered equipment, fast, and clean. Friendly technicians
Stains do not return after Zerorez cleans our carpets.
THE PROCESS WAS VERY SMOOTH AND THE REPS WERE KNOWLEDGEABLE AND VERY HELPFUL. THE PROCESS WAS VERY QUICK AND THEY WERE FINISHED WITHIN 3.5 HOURS. GREAT JOB!!!!!!!!!!!!!!!!!!!!!!!!!!!
Very professional and did a great job on cleaning our carpets and stripping and waxing the vinyl flooring in our offices.
Thanks again to a great team!
Technician did an excellent job, hardworking and courteous.
The gentleman that cleaned our carpets was very professional and arrived when they said they would.
My carpet is clean!
Although I had to have the technician come back after my initial cleaning, everything was still done in a professional manner. My carpet just looks so much better and they were able to remove the pet urine smell. Thank you ZEROREZ for all that you did for me and my families carpet.
Our appointment was scheduled from 12-3pm. We received a phone call at 2:30 to inform us the employee would be there a little after 3. The employee didn’t get there till 4:30. We had other plans that evening that we cancelled because the carpet cleaning was not finished until almost 7pm. I understand things cause delays but more communication would have been appreciated.
Your technician was very friendly and did a very thorough job
Clean process, no reside, dried fast.
Why have your techs were booties in the home when they also wear the same booties outside going between the house and truck - especially since I had a lawn guy working outside and dead grass covered the driveway which was tracked in?
I have never had one of your techs clean up after themselves. I mentioned his footprints on wood floors and he attempted to clean some of them. I once again had to re-clean my floors.
I was charged for an extra room when it’s barely anything to clean
The dependability of your gentlemen that come to clean the carpet and their knowledge and helpfulness and unequaled.
The wood floor is buckled from too much water. I was overcharge for the wood floor. Was supposed to be .75 to clean and put shine on it. One area of crout in the kitchen is very dark compared to the others.
I will never have you in again. I continue to feel you are ripping me off.
I will call to see if I can get at lease some $ back today.
Everythis was great, no issues!
My carpet always feels so good on bare feet after Zerorez has cleaned it. Having the clean carpets always inspires me to start giving the house a through spring cleaning, whether it is spring or not.
It was great! Charles was outstanding and did a great job.
The service is excellent, straightforward and always friendly!
Fast service and affordable
Good enough
Time the tech shows up..