Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83952 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 2, 2018 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ricardo was extremely hardworking and eager to please. He could not have done a better job!

Report a concern   March 2, 2018 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very knowledgeable!

Report a concern   March 2, 2018 — Rated 8 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

The drying time was more like 5 days, not 4 hours. The odor, which we were told was from dampness, did dissipate in about a week. However, the odor returned the following rainy week. We are replacing the carpet and pad.
Not sure it was a result of anything Zerorez did or did not do.

Report a concern   March 2, 2018 — Rated 9 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Using very hot water instead of chemicals is a plus for me. Technician was professional and helpful. Pricing seemed fair.

Report a concern   March 2, 2018 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was excellent- got job done quickly and efficiently. Carpets look great!!

Report a concern   March 2, 2018 — Rated 9 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It seems to be a good product. The carpet dried quickly even on a rainy day.

Report a concern   March 2, 2018 — Rated 10 out of 10 by A.Q. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the professional and thoroughly cleaned carpet I get when I use you guys. You provide a great service.

Report a concern   March 1, 2018 — Rated 10 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that I can tell to the technicians and discuss what I need and get knowledgeable feedback
The last 2 guys here were very clean, professional and easy to work with. One spot I was
concerned about because I had not been able to get it out, faded with their cleaning, but was
not gone; however, they left me a spot cleaner which I have use on it twice and I think we got it.

Report a concern   March 1, 2018 — Rated 10 out of 10 by L.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Natural products

Report a concern   March 1, 2018 — Rated 10 out of 10 by H.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love Zerorez, the service is always great. The Tech that came out (Torrance) did know his products and was very nice. Thank you, My husband and I love having a Clean Home.

Report a concern   March 1, 2018 — Rated 10 out of 10 by K.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No harsh chemicals. Safe for my children and pets.
Service man was wonderful, thorough and clearly explained all procedures.

Report a concern   March 1, 2018 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service

Report a concern   March 1, 2018 — Rated 9 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean cleaning

Report a concern   March 1, 2018 — Rated 10 out of 10 by R.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I likehow clean my carpets are.

Report a concern   March 1, 2018 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the young service man was on time and very friendly and helpful with questions.

Report a concern   March 1, 2018 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service and affordable pricing.

Report a concern   March 1, 2018 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy fast and no chemicals to worry about

Report a concern   March 1, 2018 — Rated 10 out of 10 by T.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like how attentive the technician was and how well he did the job

Report a concern   March 1, 2018 — Rated 10 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Paul and Gabriel were fantastic, without a moment's hesitation to go above and beyond. Excellent customer service!

Report a concern   March 1, 2018 — Rated 10 out of 10 by R.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was very friendly and explained the process. Carpet looked brand new and smelled great when he was done.

Report a concern   March 1, 2018 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How well the job is done.

Report a concern   March 1, 2018 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products work, the employees are capable and kind and best of all, the service was prompt and timely.

Report a concern   March 1, 2018 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very impressed that someone called to follow up on my concerns. I will use them next time I need my carpets serviced

Report a concern   March 1, 2018 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician was very knowledgeable and friendly. I appreciate that he told me about the pet guard which I had not been informed about before. I have spent a lot of money with you guys and that would have been nice to know.

Report a concern   March 1, 2018 — Rated 10 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Like the solution used because in regular carpet cleaning, the spots come back because they use traditional soap products. I have always had good service and great outcomes with 0 rez.

Report a concern   March 1, 2018 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did some spot cleaning first. Results of cleaning were great and it didn't take forever for the carpet to dry!! Staff is friendly and helpful.

Report a concern   March 1, 2018 — Rated 10 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast service, knowledgeable service person at a great price.

Report a concern   March 1, 2018 — Rated 10 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I loved my service tech Thomas. He was great!

Report a concern   March 1, 2018 — Rated 6 out of 10 by S.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

For general cleaning it was fine, but there were spots that weren 't removed.

Report a concern   March 1, 2018 — Rated 10 out of 10 by A.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All was great. Jonathan was very knowledgeable and professional.


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