Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83952 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 9, 2018 — Rated 10 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They are chemical free

Report a concern   March 9, 2018 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians were very knowledgeable and helpful and did an excellent job.

Report a concern   March 9, 2018 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love the plan of less chemicals. My home feels cleaner but there are still some spots.

Report a concern   March 9, 2018 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This a a great company with quality service and excellent technicians. They are the only company i trust to clean and restore my carpets and upholstery.

Report a concern   March 9, 2018 — Rated 4 out of 10 by M.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

John, I believe that was our service technician’s name, was very professional. He arrived on time and was very efficient in getting the job done. After cleaning our carpeting, we asked if he could also clean a small area rug we have in our master bathroom, which, for $25, he agreed he could do. Unfortunately, however, the rug now appears “almost” stained with one-half the Carpet appearing darker than the other half. We thought it first it just needed drying time, however, that has not helped. Several weeks later, and after vacuuming, the carpet’s appearance has not changed. Unfortunately, it appears that we will now need to replace the carpet. If someone from Zerorez could please contact us about how we can make this right, we would appreciate it. My husband Bob‘s cell phone number is Phone number removed. Thank you.

Report a concern   March 9, 2018 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very friendly and informative. I love the way the house smells afterwards.

Report a concern   March 9, 2018 — Rated 9 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech arrived on time and was friendly and efficient.

Report a concern   March 9, 2018 — Rated 9 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You use natural products.

Report a concern   March 9, 2018 — Rated 8 out of 10 by W.R.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

It was a good job. With Zerorez’s reputation
I guess I expected “wow”. Closet in guest bedroom was not done- my bad that I forgot about it but easily could have moved stuff so it could have been done. I will schedule a follow up to get this done as it has some stains in it needing attention.

Report a concern   March 8, 2018 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your tech got right down to business! He explained what he was going to do and worked fast and diligently. He was very polite! Hope all your techs are up to his standard.
The carpet looks much cleaner this time than the last time Zerorez cleaned it.

Thanks, Name removed

Report a concern   March 8, 2018 — Rated 10 out of 10 by L.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Floors look great! Service was excellent!

Report a concern   March 8, 2018 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician, Jeff, was very knowledgeable, and efficient. I appreciated all he did for us.

Report a concern   March 8, 2018 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our crew was fantastic! Extremely nice and accommodating!

Report a concern   March 8, 2018 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That they work. Your pet stain removal is the best

Report a concern   March 8, 2018 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician was very polite and diligent. He did an awesome job! Where is my gift certificate though?

Report a concern   March 8, 2018 — Rated 0 out of 10 by Y.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The rug that I had clean smell so gross. I should have left it alone. Sad to stay I will never use the company again.

Report a concern   March 8, 2018 — Rated 10 out of 10 by V.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Patented method

Report a concern   March 8, 2018 — Rated 5 out of 10 by D.A.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Price change drastically from the e mail special that I received. And would have thought my tile would have been cleaner than what it did. It was my first time using your company. Carpet came out fine!

Report a concern   March 8, 2018 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the idea that you use oranhr peels. Tom was very informative. He was very professional and caring. Thanks for assigning him to us.

Report a concern   March 8, 2018 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soap residue. Seems like the carpets are staying clean. Time will tell.

Report a concern   March 8, 2018 — Rated 10 out of 10 by S.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Keith did an excellent job for us. He was on time per his call and did the job in a very timely manner. We will use Zerorez again when we need carpet cleaning services. Thanks

Report a concern   March 8, 2018 — Rated 10 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They do a good job.

Report a concern   March 8, 2018 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service tech was very professional and nice. I couldn’t say enough about how happy we are with Zerorez.

Report a concern   March 8, 2018 — Rated 6 out of 10 by A.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

It took a second trip to get things right on my floor. I had to leave work to make sure it was handled appropriately. The other issues I have is that on the way out the door the second time, your technician tried to sell my wife on a $300 bottle of cleaner. Poor timing...

Report a concern   March 8, 2018 — Rated 10 out of 10 by T.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ricardo was awesome! Really professional, quick, and so polite! We loved him SO much!

Report a concern   March 8, 2018 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals, fast and clean. Friendly technician!

Report a concern   March 8, 2018 — Rated 10 out of 10 by K.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That no soap residue is left behind

Report a concern   March 8, 2018 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Although, the marble tile was scratched from the cleaning machine.
Zerorez rectified it in a timely an professional manner. The tile was resurfaced an buffed back to its original appearance.
The carpet clean service representative was very knowledgeable an the carpet looked great afterwords-better than expected.
Zerorez did a great job.

Report a concern   March 7, 2018 — Rated 10 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This service always does good o

Report a concern   March 7, 2018 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Honesty


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