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based on 83952 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was very impressed with my service tech. Ricardo (?) was more low-key, but still very, very efficient than some of the other fellas you have sent out in the past. No heavy handed "sell" this time, just GREAT thorough work and results. I am more pleased than ever. The only thing that surprised me was that the hallway cleaning info on your website needs to be changed. You have a self-pricing section and the part for a hallway is just...well, sneaky. I thought it odd that it said "$2", but really didn't notice the tiny question mark next to the box....NOW I realize it is a per foot price. Just seems like that information could be made clearer than it is.
Gabriel arrived within the scheduled time and did a professional job. He checked several time with the customer during the cleaning to make sure everything was to her satisfaction.
Service was timely and fast.
Minimal chemicals. Knowledgeable and nice technicians.
My upholstered beds were clean and fresh without any film or smell
Very effective treatment and courteous staff
My Tech,very knowledgeable of your product and available services. He really listened to me when talking about my carpet issues. I hope all your Techs deliver such great service.
Very effective cleaning and good technicians
Like the technicians
My carpets and tile look like they are new again!
Fast, efficient, friendly service!
Always great services!
No rex
Our carpet was clean and soft after it dried without any sticky residue. The light scent of the cleaner that was used dissipated as the carpet dried, which we greatly appreciate. The last time we had our carpet cleaned, the odor of whatever the other company used was so strong I could taste it in my mouth and it was making all my animals sneeze. It stunk for two days.
We're also happy about not being able to smell pet urine every time we walk past the den. We have some senior animals (13 and 16 years old) that have tinkle problems and sneak in there when we're not watching. It's hard to clean a spot immediately when you don't know it happened! Then it sits there and soaks down to the padding. Randy Ruffin, our tech, used Flash treatment in several areas that appeared to be favorites (he showed me with a black light) and it seems to have helped eliminate the smells quite a bit. Hopefully it will continue to discourage the critters from targeting those spots.
Randy was articulate, calm and knowledgeable. He worked quickly and efficiently without a lot of noise or ruckus, even when moving equipment in and out. Ordinarily when someone unknown enters my home, especially with machinery of any kind, it incites a riot. Randy's quiet, almost stealthy demeanor allowed the dogs to stay calm, which greatly reduced my own stress level, as well. He was patient in working with me to figure out the best solutions for the carpet and area rugs at a price that was manageable.
I would highly recommend Zerorez in the future and will most likely ask for Randy the next time we need services.
It was easy to schedule and the service went quickly. I am happy with the results.
simple an clean process
The technician was very helpful in explaining the system you use.
Everything turned out well, except for one spot needs to be re-done. Can you please contact me to schedule? Thank you.
Great service! The tech was very knowledgeable and polite. Carpet looks great. Thanks so much!
Fast, friendly, professional. Very happy with results.
My carpet looks so clean and like new after the Zerorez cleaning. I am always pleased and appreciate the technician's care in doing his job. Gladly recommend your company when I am asked.
Tyler was super friendly and showed great respect for my house!
Excellent service! Will ALWAYS use Zerorez!!😁 Recommend you whenever someone I know needs their carpets, etc cleaned. Thank you!
My original dates were rescheduled only a few days before because your company could not provide the services. Other than that we were pleased.
No scent and the carpet was not drenched.
Edwin was great!
The guys were professional and explanatory about the products and their services. Cleaned carpets well; we've used you all in the past and will use again in the future!!
Thanks,
Name removed
Garland, TX
The service man was really helpful and explained about the chemicals he was using on carpet. Very nice.
My first experience they took more time and discussed more treatment options for stubborn stains. While I personally like the guy this recent time more. It felt too rushed and just told me stains were permanent and no options given. The first time it was 2 guys and I swear took twice as long as this guy who was by himself. Im sure this guy is just super efficient but then when stains aren't coming out makes me feel like he didnt really try.
Fair price , good quality service