Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83952 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 15, 2018 — Rated 9 out of 10 by H.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and professional

Report a concern   March 15, 2018 — Rated 10 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

professional courteous staff

Report a concern   March 15, 2018 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tristan and Walker did a great job.

Report a concern   March 15, 2018 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Richardo did a great job cleaning the carpets.

Report a concern   March 15, 2018 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Best we’ve ever used. Anthony was awesome!

Report a concern   March 15, 2018 — Rated 7 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Don't over book

Report a concern   March 15, 2018 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician, Desmond, was awesome!! And he showed me how the water they use actually purifies the stains and it made me even more confident in your company. Thank you!

Report a concern   March 15, 2018 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician, Randy Ruffin, did a fabulous job on the carpets. He introduced himself, was very respectful, and worked steadily.

I am very pleased with the way my carpets look at this time.

I will use your services again.

Thank you

Report a concern   March 15, 2018 — Rated 10 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very professional and nice.

Report a concern   March 15, 2018 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tyler was very professional and did an exceptional job. Among the best I have ever hired.

Report a concern   March 15, 2018 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service! Our technician was punctual, friendly and thorough.

Report a concern   March 15, 2018 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thomas was very thorough. The carpet and tile loook great. I am very pleased that there is no smell after you clean.

Report a concern   March 15, 2018 — Rated 3 out of 10 by D.O. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Zerorez still owes me a $25 refund for over six weeks now and I have yet to receive it

Report a concern   March 15, 2018 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the prompt and courteous staff

Report a concern   March 15, 2018 — Rated 10 out of 10 by L.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked how easy it was to schedule a service. I also appreciate the lack of chemicals used to do the cleaning.

Report a concern   March 15, 2018 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaning water for the carpets look Spectacular!

Report a concern   March 15, 2018 — Rated 10 out of 10 by T.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Charles was great. He helped me decide which service fit the best to clean the carpet and had to work hard but It looks fantastic. There were stains which I believed would never come up. I had no idea what is deep down in a carpet and was amazed at your equipment. I am very pleased, I did not realize my carpet could feel so nice again. Thank you.

Report a concern   March 15, 2018 — Rated 10 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look beautiful & smell nice after cleaning; great professional service beginning with scheduling to the young man who did a wonderful job cleaning! Would definitely recommend this company!

Report a concern   March 14, 2018 — Rated 10 out of 10 by B.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick friendly inexpensive and clean

Report a concern   March 14, 2018 — Rated 4 out of 10 by C.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I have used Zerorez twice before and completely satisfied. This visit was completely the opposite. After the tech packed up his supplies I found: he hadn’t cleaned almost a quarter of a room and he forgot to do the tile. Both I pointed out and he did fix it but don’t think it should have been missed. Told the tech that needed to move furniture back onto floor and he didn’t offer a solution for protecting the wood furniture. Had to pry to figure he might have foam blocks in truck that we could use. Carpet was left soaked and tile had water puddles left after cleaning.

Report a concern   March 14, 2018 — Rated 6 out of 10 by L.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Nothing really disappointed me, it ended up being hard with the man cleaning carpets during dinner, and I wasn't expecting the tubes running through the house, I'd just had a housecleaner in the day before, he was friendly and courteous enough, I thought I might see how much was removed from the carpets so I could see the difference after but there was nothing like that, but the experience was fine.

Report a concern   March 14, 2018 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Polite technician Jeffrey, he removed pet stains thoroughly, kept me aprised of progress

Report a concern   March 14, 2018 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guy who did the work (Johnathon)? was fantastic! Very good job and very good communication! Highly recommend! - Name removed

Report a concern   March 14, 2018 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician was great.

Report a concern   March 14, 2018 — Rated 10 out of 10 by T.M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome!!!

Report a concern   March 14, 2018 — Rated 8 out of 10 by E.G. Zerorez Dallas/Ft. Worth
What could we do to improve?

We were not happy with the timing of our appointment. First of all, we had a large job (7 rooms and 15 stairs)- our time slot was 4-6pm. The technician didn’t arrive till after 7 and didn’t get started until after 7:30. The whole process was not done until around 9:30p. It made it very difficult to get kids to bed,etc.

We called the day before to inquire about an earlier time on the day of our appointment. We left a message and never got a call back.

Report a concern   March 14, 2018 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We like that Zerorez uses eco-friendly empowered water to clean the carpets. Smell is a pleasant orange peel. Quick and efficient. Our technician discussed how zerorez was different and listened to what we needed for our specific situation. The floors look amazing ! Highly recommend!!

Report a concern   March 14, 2018 — Rated 10 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was great

Report a concern   March 14, 2018 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet cleaner was right on time and performed an excellent job. Once the carpet was cleaned, it took about 4 hours to dry. My carpet has never looked better. Thanks, Zerorez.

Report a concern   March 14, 2018 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Not soapy. Dries faster. Great with stain elimination.


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