Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84649 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 17, 2018 — Rated 10 out of 10 by T.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was Great! Thanks!

Report a concern   April 17, 2018 — Rated 8 out of 10 by G.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Try to suck up much water as possible out of the carpet it takes too long to dry

Report a concern   April 17, 2018 — Rated 10 out of 10 by T.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician, Walker, was great. Made me comfortable and explained everything to me he was doing.

Report a concern   April 17, 2018 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tom was fantastic. He was thorough and did a great job of getting out all the stains on our carpet. He was friendly and kind and did a great job.

Report a concern   April 17, 2018 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always a great job. It feels like new carpet every time.

Report a concern   April 17, 2018 — Rated 8 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

The ladies who answer the phone could be more upbeat and friendly.

Report a concern   April 17, 2018 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, professional service.

Report a concern   April 17, 2018 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service, friendly employee

Report a concern   April 17, 2018 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick drying. Carpet looks great!!!

Report a concern   April 17, 2018 — Rated 10 out of 10 by T.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Polite technicians. Great results and eco-friendly. Have been a customer for 8+ years!

Report a concern   April 17, 2018 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They made our carpets (without a lot of traffic) look like new. They made our carpets (with alot of traffic and dogs), look and smell good.

Report a concern   April 17, 2018 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Tech was professional and cared about doing a quality job

Report a concern   April 17, 2018 — Rated 10 out of 10 by R.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was professional, diligent, and thorough. Cleaning service worked very well.

Report a concern   April 16, 2018 — Rated 10 out of 10 by Beverly Sandlin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians are thorough and do a great job. Also friendly

Report a concern   April 16, 2018 — Rated 10 out of 10 by Andrew Timberlake Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service that I received was amazing! It transformed my home.

Report a concern   April 16, 2018 — Rated 10 out of 10 by E.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Health conscious and natural ways to keep the home clean

Report a concern   April 16, 2018 — Rated 10 out of 10 by N.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

quick

Report a concern   April 16, 2018 — Rated 10 out of 10 by J.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great technicians, professional service, upfront pricing, NO CHEMICALS.

Report a concern   April 16, 2018 — Rated 10 out of 10 by Mel Copeland Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I got for what I paid for and then some. Courteous service from a person who knew what I wanted.

Report a concern   April 16, 2018 — Rated 0 out of 10 by J.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I wanted to have my carpets cleaned because I had a few pet stains. The stains were not removed and the carpet wasn’t cleaned. After zero Rez came out I got out my mini carpet cleaner and used it on the spots. The water was very brown which tells me that the carpets were not clean. I ended up getting the spots out with my little machine but paid a lot of money to have the carpets professionally cleaned. I would like a refund. Thank you! Name removed

Report a concern   April 16, 2018 — Rated 8 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What could we do to improve?

Put a stronger solution in your cleaning.

Report a concern   April 16, 2018 — Rated 0 out of 10 by D.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I still see areas that look like they did before they cleaned, also charged me 60.00 to clean the stairs and they were not cleaned, called the office to talk to management someone was suppose to call me on Monday April 16th have not heard from anyone.

Report a concern   April 16, 2018 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your commitment to quality, making sure the end results is the best it can be. I also liked the communication throughout the whole process.

Report a concern   April 16, 2018 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that it dries quickly!

This time I had the best tech ever - he was very kind, knowledgeable and professional!

Report a concern   April 16, 2018 — Rated 6 out of 10 by L.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The tech was great! He was on time, very nice and professional. When he left, the carpets looked great; however some of the stains showed back up again after a day or two. I'm not disappointed, but I was sad to see some of the stains come back.

Report a concern   April 16, 2018 — Rated 8 out of 10 by C.K.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

I wanted you to know that the technician that came out was very pleasant and did a very good job. Thank you.

Report a concern   April 16, 2018 — Rated 10 out of 10 by Laurie Mah Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Kadeem Walker was excellent! The best tech so far after all these years! My neighbor asked me how was it and I told him Zerorez is the best carpet cleaning service I've ever used!
I recommended Kadeem to him and he will be setting up a cleaning!

Zerorez is very fortunate to have him work for you! His customer service skills is excellent!
He deserves a substantial raise in pay!!!

You can only use my first Name John

Report a concern   April 16, 2018 — Rated 7 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

The technician could not have been nicer, professional, and accommodating. The only thing I did not like was how wet the flooring felt after the treatment was done, which made me wonder how much water was actually staying in the padding.

Report a concern   April 16, 2018 — Rated 10 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked that the stains were removed and my carpet looked like new! Also, the customer service provided by Jonathan was awesome! He was very thorough in explaining what he was doing step by step and answered any and all questions we had. He was very pleasant and courteous.

Report a concern   April 16, 2018 — Rated 10 out of 10 by Layla Ahl Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This was the first time we have ever used zerorez. We had three bedrooms and a game room cleaned. The carpeting is cream colored and had some stains in a few places. But they came out very nicely. Alvin was the tech who handled all the cleaning, he was very efficient and quick! He did a great job. We will absolutely use zerorez again!!


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