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based on 84649 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Try to suck up much water as possible out of the carpet it takes too long to dry
My technician, Walker, was great. Made me comfortable and explained everything to me he was doing.
Tom was fantastic. He was thorough and did a great job of getting out all the stains on our carpet. He was friendly and kind and did a great job.
Always a great job. It feels like new carpet every time.
The ladies who answer the phone could be more upbeat and friendly.
Friendly, professional service.
Good service, friendly employee
Quick drying. Carpet looks great!!!
Polite technicians. Great results and eco-friendly. Have been a customer for 8+ years!
They made our carpets (without a lot of traffic) look like new. They made our carpets (with alot of traffic and dogs), look and smell good.
The Tech was professional and cared about doing a quality job
Technician was professional, diligent, and thorough. Cleaning service worked very well.
Technicians are thorough and do a great job. Also friendly
The service that I received was amazing! It transformed my home.
Health conscious and natural ways to keep the home clean
quick
Great technicians, professional service, upfront pricing, NO CHEMICALS.
I got for what I paid for and then some. Courteous service from a person who knew what I wanted.
I wanted to have my carpets cleaned because I had a few pet stains. The stains were not removed and the carpet wasn’t cleaned. After zero Rez came out I got out my mini carpet cleaner and used it on the spots. The water was very brown which tells me that the carpets were not clean. I ended up getting the spots out with my little machine but paid a lot of money to have the carpets professionally cleaned. I would like a refund. Thank you! Name removed
Put a stronger solution in your cleaning.
I still see areas that look like they did before they cleaned, also charged me 60.00 to clean the stairs and they were not cleaned, called the office to talk to management someone was suppose to call me on Monday April 16th have not heard from anyone.
Your commitment to quality, making sure the end results is the best it can be. I also liked the communication throughout the whole process.
I like that it dries quickly!
This time I had the best tech ever - he was very kind, knowledgeable and professional!
The tech was great! He was on time, very nice and professional. When he left, the carpets looked great; however some of the stains showed back up again after a day or two. I'm not disappointed, but I was sad to see some of the stains come back.
I wanted you to know that the technician that came out was very pleasant and did a very good job. Thank you.
Kadeem Walker was excellent! The best tech so far after all these years! My neighbor asked me how was it and I told him Zerorez is the best carpet cleaning service I've ever used!
I recommended Kadeem to him and he will be setting up a cleaning!
Zerorez is very fortunate to have him work for you! His customer service skills is excellent!
He deserves a substantial raise in pay!!!
You can only use my first Name John
The technician could not have been nicer, professional, and accommodating. The only thing I did not like was how wet the flooring felt after the treatment was done, which made me wonder how much water was actually staying in the padding.
I liked that the stains were removed and my carpet looked like new! Also, the customer service provided by Jonathan was awesome! He was very thorough in explaining what he was doing step by step and answered any and all questions we had. He was very pleasant and courteous.
This was the first time we have ever used zerorez. We had three bedrooms and a game room cleaned. The carpeting is cream colored and had some stains in a few places. But they came out very nicely. Alvin was the tech who handled all the cleaning, he was very efficient and quick! He did a great job. We will absolutely use zerorez again!!

It was Great! Thanks!