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based on 83952 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
quality work unmatched by your competition and professionals doing the job. My technician Ricardo was exceptional!!
The name fits what the carpet looks like after being cleaned with ZEROREZ.
There is no evidence of residue left behind.
Thank you!
Friendly and professional staff
Service was excellent, the technician was very informative and went out of his way to take pics and videos for us of our vents in the attic that he was servicing.
Everything about Zerorez is fabulous. I've never had a bad experience with them. My carpets always look like new! I will never use anyone else.
The technician we had was very friendly and thorough. Zerorez ROCKS!!!!
The light to detecte pets urine, I think it was neat.
Outstanding! I want to let you know the quality and exceptional service I received from Finley was truly exceptional. I was amazed at his customer service, knowledge, and helpful attitude. He spoke respectfully and made me feel assured that your company would do a great job. You did! I will highly recommend you to anyone!
My carpet did not seem as clean as I hoped.
Thank you!
First name removed Marrs
Have something to lighten or get rid of stains
No chemical smells.
Natural cleaning methods are always a bettet choice for our family.
Our technician was terrific. Really knew how to patch our carpet! He was polite and cleaned up
clean well.
Your technician was very knowledgeable, courteous and efficient and did a thorough job.
The tech did a great job cleaning my sofa; it looks brand new.
The man who came to clean my carpet did the best cleaning we ever had from zerorez. Thank you
Great Job!!!
Carpets get clean and fiber is soft
Have used your services twice and have been very pleased both times. Carpets are cleaned beautifully and the technicians are very thorough and pleasant. Thank you!
The technician, Ricardo, was wonderful. He was just very efficient in what he did and had a great attitude!
I was not as pleased with customer service. When I scheduled the appointment I requested a morning appointment. They were supposed to call back two days before to schedule the two hour window. I did not receive a call until the day before. At that point I was told that my window was from 2-4. That did not work with needing to pick up my child, but I was told it was all that was available. I changed around my day and pick my child up early. Then I did not hear anything until nearly 4 when I got a call saying the technician was running behind and would be at least 30 minutes late. He then arrived around 5. In that case I could have left scheduling my day as it would have normally been. The lady that I talked to each time was not friendly and not at all accommodating or apologetic. If it were not for Ricardo doing a great job and being friendly I would have given this 3 stars.
Also, the email that I received said we would get 3 rooms, 100 sq ft of tile and an $50 steakhouse giftcrad for $99. I mentioned all of that when I made the appointment. We got the 3 rooms and tile, but there was no mention of the gift card. How is that received?
The appointment had to be rescheduled because of an apparently longer than anticipated job ahead of me, which I understand can sometimes happen. However, I had to call you at 5:00 because I had not received any communication and only then did I find out about the need to reschedule. Also, I had planned to have my couch cleaned but was shocked at the $20 per foot cost. For the cleaning that my couch received, that price is in no way reasonable. The gentleman that did the cleaning was very nice and did as good a job as he could. But I ended up paying an unreasonable price compared to your competitors and had to have the clean rescheduled because of the issues on your end. I was recommended to you by a co-worker, but I will most definitely not be recommending you to anyone else.
On time and did a great job
Punctual, thorough job, professional employee!
Randy was great........professional, couteous, and knowledgeable. But the cleaning process would not remove certain stains or carpet wear. It’s hard for the customer to know whether another process would work better. I relied on the recommendation of KLTY Radio. And despite the fact that you gave me a 10% discount for being a Vet, it only took a little over an hour to do the job (the house was empty so no furniture had to be moved, and the carpet vacuumed very well), so $222 seemed a little steep for the price, when there was little visible change in the cleanliness of the carpet when the cleaning was complete.
Name removed Phone number removed. Email address removed
Service tech was a wealth of knowledge and very friendly
The technician was very professional. I have already recommended your services to my neighbor.
Great job on carpet and upholstery cleaning.
I like that my pets and I can walk on it as soon as it is done. The staff is alway very professional and very nice. And they always do a great job. I tell everyone I know to use zero Rez
Service associate was top notch! Service was excellent.
Polite service and great work.