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based on 83952 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Yes, I do like the products that ZEROEZ use because there are no harsh chemicals
and the extraction of dirt out of the carpet is great with very little water. The technician that came was very professional and did a great job! he said he had only been with the company 6 days.
Wow! Great job!
Your staff was very professional and my carpets look great!
Very good service technician, did a very thorough job.
The free tile cleaning offered was denied by the tech onsite. He stated it that it did not apply to the type tile installed in our house. Tile cleaning was not the primary reason we called Zerorez, but the freebie offered was definitely a big incentive to use them, yet it turned out that the offer is deceptively advertised. To make it right? -- I guess that would have to be that you deliver on the offer of 100 sq ft of tile cleaned free.
Excellent service. Great clean
The technician was great, he was quick, very professional and made sure all the rooms were cleaned well but we've had the carpet cleaned in the whole house (4 rooms, office, hall way and stairs) before by other companies for the same price or at times a bit less. So that would be the only reason I may recommend another company 1st. Also we received a call prior to the appointment but they never told us what the block was on the message. We had to call back to find that info out, not a big deal but I thought I'd mention that.
The tech was very polite. He explained every process so that I would not be surprised by anything.
The tech also prepared and set up devices that protected all corners and walls from being scratched by the equipment. He picked up everything and wiped up any spills of droplets.
I was wonderfully surprised with the outcome. My late husband had a very large electric wheelchair that had made ruts and tracked carpet.
Good service, carpet very clean after 10 years of use!
Explained process
I like that your products are green. Your service guys are always knowledgeable and friendly. They don't sell you products or services you don't need. Pricing seems reasonable and the carpet cleaning is way better than others. Highly recommend.
I can't remember the guys name but he was the bes! He was so professional. I love that he wore shoe covers and that he used the little mop to clean up drops of water that had fallen on the kitchen floor, when he finished shampooing the carpet. He didn't seemed rushed. He took his time and did a great job! Your company is only as good as the person that comes out to do the job. Well, this guy really represented you well. I used Stanley Steamer last time and that was a nightmare. I'm a nurse and we share good service among ourselves. I have already recommended you guys, numerous times. My sister raved about you guys and I heard about you on the Steve Harvey Morning Show so I thought I would give you a try. I'm hooked! Excellent job! If you have the guys name that cleaned my carpet, I would love to have him back again.
The techs notify that they are on their way, and when they will arrive. They arrive on time, and get the job done. Not only that, but they get it done well. I have never had to complain, and my carpets are always super clean.
Quick, efficient & friendly service.
Cleanliness of carpet.
Great service, friendly technician.
Product is very good. It got out all the marks. Love the service. The job was well done.
We had the best service. Our technician was just the best. We will use your services again. Thank you for being so honest and rebuttable. That is why we will be a repeat customer.
I have used Zerorez several times, and the technicians are always very polite and thorough. They are very willing to answer questions and give me information about the cleaning process they use. I am very pleased with the results!
Appreciate the way technician walked me thru the process from start to finish.
The thing that bothered me is that I never saw a complete itemized invoice in writing until after the bill had been paid and the technitian was gone. The technition did a good job
I feel like my carpets are actually truly clean after Zerorez leaves.
How your products clean, the technician did an amazing job! He was very professional and explained after each room he had cleaned.
Quality service and professional people
No soapy residue
I like your system of cleaning the carpets.
The spots in one room just did not seem to come clean. They were pet stains but the other two rooms had the same and came clean. This was also the last room to be cleaned. He forgot to clean my 100 sq. ft. of tile.
Awesome work tech did great
Just great service
Our technician did a great job! We're very pleased with the way our carpet looks.
Service man very knowledgeable and friendly