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based on 83971 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician was great. Very friendly and explained everything.
Everything is explained well..
Great job, on time and very professional
I like the carpet doesn’t feel wet and sticky. Your technicians have always been courteous and helpful.
The service was outstanding. The technician was very professional, knowledgeable, and hard working. We were very satisfied with the job and will recommend zerorez to all our friends.
The floor cleaning was fast and excellent.
My carpet and tile are clean'
Terrance was great'
I will re rate you after my Friday cleaning
Eco friendly
Very nice and efficient technician. Explained process well and professional. Once he left and my sofa dried, it still smells a bit dirty.
They help us keep our house looking new.
Did a great job
I especially liked our technician, Gabriel. He advised the procedure, the special liquid that was used and questioned if we had any 'pet spots'. Gabriel was very clear about the time of fully drying after cleaning.
He wanted to make sure that we were satisfied with the job he had completed. He is very proud and thorough with his work. His enthusiasm for his job and company was definitely a plus.
Job well done! Thanks.
I like how well it removes stains.
Very courteous technician. Did a great job!!
Randy was awesome.
I was not very satisfied with the scheduling process. It does not make much sense to me or seem to be concerned about making the customer happy. The technician was proficient and helpful; however everything else with the appointment was a headache. Come up with a better way to serve customers. Having customers only know the service window 2-3 days is awful. More time is needed. Then I was given a window for service and that was busted. The technician didn’t arrive until almost a hour past the END of the window.
Prompt, stayed on schedule.
Had expected the carpet to look better. Time to check the competition on our next requirement for results and workmanship.....
Nice service and good products
Very good job cleaning my carpet and my tile. Thank you
Professional and great!
Good job. Great employee. Went the extra step to ensure everything was okay to our satisfaction. He worked hard and removed a stain we had been unable to take care of.
The gentleman that came to help was very nice! Service was great even though they were running late.
How about honest pricing up front? I was hit with a ton of add-on costs How about a whole house at a REASONABLE price?
Service man was very professional and did do a good job for what he did...
Everything
We have used Zerorez for years. We have always had very good service from the Representative on the phone, to the contact info to let me know when they are coming, to the Technicians who come to the home to do the work. We have never had a bad experience and all of the Technicians that we have had have done a GREAT job! They have all been courteous, helpful, informative, and have done a great job servicing us.
We don't use anyone else. GREAT Company!!
Cindee Battiste
Allen, TX
Technician was friendly and thorough. Very pleased with service.
The technician was fine but it was impossible to get anyone on the phone. I was left on hold forever (the two times I called). I ended up booking on line and after filling out how many rooms, rugs, etc that I wanted cleaned, I was quoted $133. When your technician showed up the quote jumped to over $600. That is ridiculous and of course I did not pay that much. I don't believe you are an honest company and not sure that my carpets are really much better than before you came out. I will very hard pressed to recommend this company

We have already recommended Zerorez to some of our friends. You guys did a great job!