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based on 83948 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There was a little issue with the kitchen tile cleaning. However, I believe Clint handled himself professionally and took appropriate steps to get it corrected. A longer delay in coordinating assistance than I would have preferred but overall once finished I was very pleased.
Outer technician was very professional and well trained. He did a great job.
So happy that the products are green and they actually WORK!!! Service tech was great too
I love the method of chemical free carpet cleaning used. No harmful products used and carpets are cleaned as well as I have ever seen!
Fast and professional
Very efficient and no chemicals used
Our technician was so nice and friendly. He was also incredibly knowledgeable.
Be on time or at least be in the range of the time you provide.
No one has an extra 3 to 4 hours lying around!
Good job. From doing a spot test, to providing a cost estimate to actually doing the work the time was less than an hour. The result is 90% better than before cleaning. Thanks.
Our carpet was terrible, you guys got it like new again. Thanks
Great job.
You were on time and Tom was very positive and cheerful.
Very helpful, informative, and friendly service. Quality clean. Would recommend
Prompt and friendly service. Took his time to make sure I was pleased with the cleaning.
really cleans the rugs
Outstanding service (phone was great and tech was even better). Also, just a superb job on the carpet, rug and tile. Cleaned some deep stains, all done beautifully.
Service tech
Very professional
Did a great job
The carpet cleaning man did a great job sanitizing and cleaning. He, also, explained what he was doing well.
They were on time, very professional, and did a great job on my carpet.
The service is great. Our technician Ricardo was very professional and courteous. He did a great job. Thank you
Great experience!
As part of a home sale I agreed to clean the carpets in my house. I was quoted $168 over the phone for four rooms. The scheduling was easy and the zerorez worker showed up as scheduled. He looked over the four rooms and quoted me $340. I asked what the difference was and he said there was a spray he would put wall to wall in the four rooms. I declined that spray and the price was $198. I agreed and the worker did a good job in the four rooms. The carpets came out very clean, though they still smell odd four days later. My problem was when I later received an emailed receipt that showed that I declined a service and went into describing what that service was. I asked a zerorez rep via telephone to provide a receipt for what I paid for and no other editorializing. The worker had a manager call back later in the day. That manager refused to provide a new receipt. I will not use this service again and, since it was referred by my realtor, I will inform her company of the experience and suggest they not recommend it in the future. Now I have a receipt showing I declined services (services I did not request or have quoted to me in advance) rather than a receipt showing what I DID pay for.
Knowledgeable and friendly service technician. Patiently answered all my questions. He did an OUTSTANDING job! I'll be using Zerorez from now on.
Tech was great.
Pete did a great job cleaning my carpets. He was very thorough and asked questions when he was not sure of a challenge that represented him. I would ask for him again!
Having logos on your work vehicles.
The guy who cleaned my carpet banged my wall and took a huge chunk out of my wall. He did tell me about it and took some money off of the bill but I still have to have the wall repaired.
Also, to be honest the carpets really do not look any cleaner than before you cleaned them. They are also not any softer.
I asked him how long it was going to take for them to dry. He gave me your spiel about Zerorez process requiring much less dry time than other companies. However, it took over 48 hours for my carpets to completely dry.
Your company was extremely expensive, much more so than anyone else I have ever hired. And in the end, my carpets do not look any cleaner, are not softer and my wall was badly damaged.
Honestly, based on what I was charged vs. what I received, I would actually warn people to stay away from your company.
Pete worked very hard to remove a large spot in my office that has been for two othr cleaning and appears to be gone dont see anything so far the carpets look good
Service was great; carpets look like new! Technician was friendly, informative and did a great job.
The employee that came to my house was very professional, courteous, on time & communicated with me throughout the cleaning process. On top of that the carpets came out very clean and dried very fast.