- Phone: (214) 372-5326
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based on 84649 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The reason I chose Zerorez is because I am sensitive to chemicals and scented cleaning products. In addition, other cleaning processes left my carpets browned after drying (due to ph imbalance, residue, and too much moisture?). For those reasons, I have taken the time and effort to clean my own carpets for the past few years, but came up against a coffee stain that wouldn't budge no matter what I used to remove it. I appreciate that your process and products eliminate those sensitivity and discolored carpet issues and I can put my time and effort elsewhere.
Your website and phone rep gave me detailed information so that I understood the process and the products. You followed through on all terms, such as verifying my appointment 24-48 hrs. ahead, calling 1/2 hr. prior to arrival time, and the cost being exactly what was quoted.
Jamal(sp?) and Findley(sp?) were very professional and courteous. They took care not to track debris into my house and worked hard to get my carpet and floor tile looking good. They succeeded!! They made an extra effort on that coffee stain that would not budge previously; now it is barely noticeable. All other stains are completely gone. As soon as I can spare the time, I will schedule to have additional carpet cleaned, as well as some upholstery.
Zerorez has met my high expectations in all aspects: detailed product and process information, ease of scheduling, reasonable prices, thorough and helpful office staff and cleaning technicians, and (especially) a clean carpet! I will be using Zerorez in the future and have already recommended them to my mother.
No Chemicals and carpet looks like new! Friendly service!
Great customer service so far. I have only been through the consultation and estimate, but I'm impressed so far.
Your tech, Anthony, was excellent! I like that product is kid and pet friendly.
Great job! No chemical smell.
Top quality products
Service performed was outstanding
Very friendly, knowledgeable
Highly recommend
cleans carpet well.
Its easy, fast, and does the job
Drying was fast and smelled really clean not like chemicals. He was very professional and courteous.
There isn’t a chemical smell, and carpets dry quickly
good communication about arrival of technician. excellent technician
For years now, we have been elated with our service from zero rez...we have 4 king charles cavaliers who pottie on our carpet, zero rez has make our carpet new! Don't know how you remove the stains and odor but so grateful that you do! A million thanks!
Very good results.
Conscientious personnel and great carpet cleaning success
I like how I’m given several options on how to treat my rugs. I wish I could afford to have all those options but unfortunately I’m not able to do that. Just putting my house on the market and the rugs looks so much better. Clint did an awesome job!
On time, professional and fast.
The carpets come out the cleanest I have ever seen. Better than any other company we have ever used. The employees are very nice.
Raymond did an excellent job, very professional!! I will recommend you and will use you again
My carpet looks new. The technician was wonderful! I can always count on Zerorez!
Professional and friendly technician and very clean carpets. Will definitely use their service again.
👍🏻
The carpet looks great. Hopefully the spots dont reappear. Technician was very nice and explained the process to me
Great service, dependable and prompt! Friendly and helpful service technician.
quick and easy
They honor their guarantee. Carpet feels great.
The workers are always soooo nice, professional and efficient!
I used to work for zerorez and the product is hands down the best out there. The technician that came was awesome, educated me even though i already jnew what the product does. Very polite and patient. Give that man a good ole fashion pat on the back and a promotion!!
Great customer service and the carpets actually get clean! Stains DON’T come back a week later!
We have been with you forever. Our service man was kind and explained things well. However we still have dark stains on my living room carpet. The last two or three times we have had you out the same thing happened and you had to send someone else back out to clean it again.
Please send someone out again.
Thank you!
Carpet was left very wet in areas. This is why I have used you in the past. Carpet looks clean. It too wet.