What our clients think of us!

I called Zerorez to have my air ducts cleaned in early May. We then purchased an air purifier through Zerorez . We were very happy with it for the first week but after my wife cleaned the filter out it started to make a noise and shut off. Erik Stoker the technician who came by the house was nice enough to stop by and rectify the problem. Several days later the same problem surfaced again and Eric again walked us through the solution. Shortly after that The unit started making a loud buzzing sound and it would simply shut itself off and Erik forwarded that information to a technician. The technician failed to call and failed to show up at a time that we had set up. I heard from no one for several days and it was only after I called Zerorez to say come and get the unit was I all of a sudden inundated with phone calls from service techs and front office employees trying to arrange a time to fix the issue. It was four weeks after we purchased the unit that we returned it. Unfortunately Zerorez, Erik Stoker is only one person. He cannot answer the phones, sell the jobs, fix the problems and maintain the service. As far as I’m concerned Erik Stoker is the only good employee that works for Zerorez and I will no longer do business with your company or recommend you to anyone. If I have A recommendation to make it would be for Erik Stoker to leave Zerorez and find a better employer

The service we rec’d was thorough, detailed and very professional.

Dried quickly and didn’t leave a scent. Highly satisfied.

He was very nice, helpful and explained everyhing he was doing
He was great

I was very happy with my service, Clint, was very polite, made sure he showed an explained everything to me, and happily answered all my questions. You have made a customer of me and I will be using and recommending you in the future. Thank you so very much.

Made the carpets look like new. Fast and efficient service. Very knowledgeable and polite

Service was awesome, the tech thoroughly explained the options, pricing, and compared them to my needs. Great experience!

Torrence is the best! The carpet looks wonderful and he always does an excellent job. We love your product and we are loyal customers.

Darwin was awesome. Wood floors turned out great, and the carpet looks so much better than it did before he started. The system and service was good, although much more expensive than I had been quoted over the phone, and the tech was great.

Our tech, Clint, was very thorough , polite, and professional. When we need our carpet cleaned we will request Clint. Carpet looks great. Dianne Last name removed

Awesome job! I really loved how the carpets turned out. I really like the flash product that helped clean the hallway our dog often found a way to dirty. The spots are cleaned. Jarron did an excellent job. Very kind and courteous and explained e everything to me.

Quick scheduling, great and timely service.

Very thorough in their work. Asked if we had any areas which needed special attention, and we did. The technician was able to clean those areas where they looked exactly like the rest of the carpet.

Technician was on time and called ahead of time to make sure we would be home.

Great service and great job on carpets.

My tech was amazing, nothing bad to say about him. But if I get 3 rooms and 100sq ft of tile for 99.00, and my call over the phone was for 135.00 total. I was charged 145.00 and only had the 3 rooms cleaned cause I didn't have tile. No discount for not having the tile? Just feel that the price was higher than my phone call to confirm the appt, and I didn't have the tile. Again my tech did great just feel it was a bit much for just three small rooms.

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He did a great job!

the gentleman did a great job.

Affordable, friendly and thorough

Your guy Jamaal came out and was very polite and professional. You all did a great job even though all the stains in my carpet did not come out. He tried his hardest.

I was very happy with the work. Thanks.

Great service and quality work done! Made old carpet look new again!

I don't think you should market your pre-spay as chemical free. It even states on the bottle it is hazardous to humans and animals. The fragrance is also too much.

Your technician, however was exceptional. You're lucky to have Boston as an employee. Very professional, hard working, and personable.

Gabriel cleaned our carpet and did an excellent job!!! He was friendly and knowledgeable! He called ahead to say he was coming and showed up on time! He transformed one room in our house that had a strong pet odor which is now gone and the room smells great!!!!! Zerorez's phone number is in my contact list permanently!!!!!

ZeroRez always does a decent job on the carpets. This time was no exception. But, This last time I was disappointed with the scheduling. I booked online and selected a time for tech arrival from 4-6 pm. A day or two before the appointment date, I received a call from the representative from ZeroRez saying my appointment was scheduled from 5-7. She said that 4-6 was not available. My question is this. If the a time frame is not available why can I still select it online a day or two before??? Whatever I take what I can get at this point. My next gripe is that the tech arrived late. After 7 pm. The cleaning takes a solid hour or so, so he was there until nearly 9 pm. I'm sorry, but that's just too late. First make me take a time frame other than what was offered, then show up late! Bad business.

My service tech, Joe was Excellent. He was personable and explained all the pricing and options I could do based on what I started out wanting done. I usually don't do my rugs, but I did have one cleaned and it looks brand new now! He did a very thorough job of my bedroom carpets.

He was fast and efficient.

My two technicians were very caring and gave their attention to detail.

Gabriel was very knowledgeable in the products/services and I was impressed. He did a great job! Very professional.

Service guy was on time.
Friendly, willing to explain and answer questions, very careful of corners and items in the home.

Professional personnel, from scheduling to cleaning. Floors look great and cost is reasonable. Thanks again!

Efficiency, ease of scheduling an appointment and your technician arrived in a timely manner and was very professional.

Of course there is always something to improve on but in my case everything was great. The service was excellent and the tech did what he was supposed to do and went above and beyond my expectations.