- Phone: (214) 372-5326
- Visit Website
based on 83947 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt, fast, professional, upfront
Good job with cleaning.
Our carpet looks brand new. This is our second time to use Zerorez and we are always happy with the service.
Our scheduled time was between 4 to 6 PM. The technician did not arrive until 6:20 PM and was there till 7:30 PM on a Friday night. We had already moved the furniture so we did not decline the appointment.
The technician was good and did a good but not great job (was probably TIRED!!) He could not get all of the grout lines cleaned even though the grout/tile was only two years old.
We thought our price included tile sealing but the technician said no it was an add on for $50. When he wrote up the invoice it was changed to $60. I’m certainly not happy about that.
It would be helpful when you send the email confirmation that you include the quoted price and what that includes so there is no confusion .
No oders, fast drying
Service and approach in your products or application on the carpet cleaning. The technician was efficient and effective knowledgeable about whatever we asked. He did a Great job!
very good service, professional technicians
good service, prompt arrival courteous technicians
Very professional and did an awesome job
I made an inquiry on website on Monday. I did not get a call back until Wednesday or Thursday. I scheduled an appointment for Friday between 2-4pm. The technician showed up 5:15 PM Friday.
He was professional, and did a good job. We had an agreement (and we paid for) 3 rooms. But he only cleaned 2 rooms and left pretty soon. He was there maybe 45 min to 1 hour.
Within 30 min we realized this and called. They said Sunday was the best they could do.
On Sunday the tech showed up on time and cleaned the 3rd room.
The gentleman that completed the job was very good and professional. Another gentleman came to the door and introduced himself as the supervisor. He then went back to the van and I never saw him again. I would have thought that he would have come in and inspected the work and asked me if I was satisfied, but this was not the case.
Additionally, the appointment was made for the morning with the crew arriving between 10 and 12. They arrived at 2:00. If this could have been communicated to me better than someone calling at around 11 and saying arrival would be between 12 and 12:30 that would have been very helpful. I did not get much done due to waiting.
This same thing happened previously and I had to cancel the appointment, since they were going to arrive late and I had specifically said that I had to have a morning appointment. That was several years ago and I thought I would finally give Zerorez another chance.
I was very impressed with the technician that did our floors. He was courteous and professional and did a FANTASTIC job on the carpets and the tile, and the price was resonable. Very well worth the call.
Make better price for stairs :-(
Clint was very professional and did a great job cleaning our carpets. I was called with the approximate time of arrival. He recommended some other treatments for troubled spots and the carpet smelled great the next day.
no use of chemicals and effective cleaning. Devin did a very thorough job for us.
Our Tech, Jeff C was amazing!! He explained everything in detail and was very nice. He even offered to clean the 100 sq ft of tile we didn't even know was included for free. We will DEFINITELY use Zerorez again in the future. I just referred a friend today and will continue to do so!! Thank you!
Pete Martinez was a great technician. Knowledgeable and helpful.
Name removed
Did not get spots up.
Desmond was very courteous and did a great job!
Great service, prompt appointment!
Every time.
Our technician, Daryl, was awesome!
Friendly technician. Didn't try to oversell products. Price was about right.
Service rep was very helpful in explaining what he was doing and showing me the results of his cleaning.
They did not do the free tile cleaning, but overall they did well.
Service is great! Jonathan did a fantastic job in cleaning our carpet!
People, customer service, follow-up . Our technician Ricardo Gutierrez, was professional, and friendly. Nice young man. (reason I called about Duct cleaning).
No detergents, Paul Ferui was extremely customer focused! I WILL recommend him to my neighbors! Ok
Carpet and tile looks like new.
Excellent results on the carpet plus tech (Paul Fetui) kept us informed during the process relative to what he was doing next. Very satisfied and will look to do air duct cleaning in the not too distant future. Plus Paul informed us of the permanent air filter that you folks offer for the furnace. Will additionally order that product from you folks.
Pease correct my last name on your records - Last name removed not Tissany. Thanks.
We loved that the technician was straightforward from the beginning, and very helpful and friendly. David was very professional, and he communicated well with us everything he was doing, what issues we had, the instructions for afterwards, and was very respectful when we said that we don't want any extra treatments other than the basic cleaning.
When we got back into the office on Monday, it smelled so fresh and clean- none of that fake cleaner smell!