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based on 85387 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Gabriel was a great technician. He listened to all my concerns and gave me great advice. Clean carpets always make me happy.
Polite, professional & efficient
Gabriel, the technician was very professional. He was honest and did an excellent job.
We really appreciate all the hard work that the tech Eric put in. He was courteous, knowledgeable and a pleasure to work with.
the technicians are always on time and efficient.
Great Technology , on time and courteous staff.
Thank you for great service
The gentlemen named Boston who came and performed the cleaning was Great!
He explained everything, asked if I had any questions and did a fabulous job. He went right to work after giving me information and answering any of my questions. Zero Rez is fortunate to have Boston represent them. I choose Zero Rez because I want clean, professional work with no chemicals. I've always been satisfied.
Thank you,
Pamela
The time and the care you showed as you were doing the job.
I like the cleaning without all the chemicals. Also, my technician provided a lot of useful information about indoor environmental health.
Everything from beginning to end was excellent. The tech was very knowledgeable, pleasant, explaining the process through each step. I was able to actually see all of the dirt and debris that was being cleaned from the carpets and I like the chemical free products that were used.
My carpets looked great when completed. Will definetly use them again and recommend them to everyone I know.
your product is unique, your service is outstanding
Tom arrived within the window that was promised, he was thorough, efficient, and friendly. Stains on the carpet are gone!
Natural. Easy to schedule. Carpet is now very clean.
Non chemical cleaning, tech was friendly.
I think some of the areas of carpet could have been cleaned a little better even without "spot" cleaning service. I have had the carpets cleaned before with a different company and there were less spots left after they were done.
Professional, quick and courteous.
No smell or stiff residue in carpet
The work was done at the time it was scheduled, the crew was professional, and the cleaning worked!! What else could you ask for?
No chemicals except spot remover
The service gentleman was over an hour late. When called to see where he was, I was told he would be 15 mins behind at one time, an additional 10 another time, but it ended up being 1hr 15mins. He actually had car issues, but the reps failed to mention this. In addition to this, he did not have the correct order when he arrived, which required me to call in and discuss the order again. The poor communication could have made for a much more pleasant experience for all.
My carpet still smells bad after 2 cleanings
The tech who came yesterday was very good.
The technician was very professional and did a great job.
I like the fact that you don't use chemicals, your technician showed up on time, I received confirmation of my appointment and a call 30 minutes prior to arrival, the knowledge, efficiency and courtesy of the technician. Gabriel did an excellent job. He explained all charges, how he would be cleaning and then did a walk through with me when done to ensure I was satisfied. He answered all my questions. My tile and carpet look and feel like new.
Polite, efficient, speedy.
Have your technicians leave water hoses the way they found them when they went to use them, rolled up.
The fact that no soap residue is left after cleaning carpet and upholstery. Does not stay very wet. Excellent service by Edwin Garza.
The technician was very nice and helpful. He explained everything to me and did what he could to help get the smell out. He spent quite a bit of time on the closet trying to remove the smell but unfortunately the carpet still smells like urine.
Without exception, the staff have always been very knowledgeable and professional. And the end result is awesome!
Your young man that came out was fantastic!! The ONLY thing I didn't like was the constant upsells. He really knew his stuff and he did very well in not having big reactions when I decided against a service. I did get the carpet protection. The carpets were greatly improved after his work.