Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83946 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 16, 2018 — Rated 10 out of 10 by Beverly Sandlin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians are thorough and do a great job. Also friendly

Report a concern   April 16, 2018 — Rated 10 out of 10 by Andrew Timberlake Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service that I received was amazing! It transformed my home.

Report a concern   April 16, 2018 — Rated 10 out of 10 by E.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Health conscious and natural ways to keep the home clean

Report a concern   April 16, 2018 — Rated 10 out of 10 by N.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

quick

Report a concern   April 16, 2018 — Rated 10 out of 10 by J.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great technicians, professional service, upfront pricing, NO CHEMICALS.

Report a concern   April 16, 2018 — Rated 10 out of 10 by Mel Copeland Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I got for what I paid for and then some. Courteous service from a person who knew what I wanted.

Report a concern   April 16, 2018 — Rated 0 out of 10 by J.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I wanted to have my carpets cleaned because I had a few pet stains. The stains were not removed and the carpet wasn’t cleaned. After zero Rez came out I got out my mini carpet cleaner and used it on the spots. The water was very brown which tells me that the carpets were not clean. I ended up getting the spots out with my little machine but paid a lot of money to have the carpets professionally cleaned. I would like a refund. Thank you! Name removed

Report a concern   April 16, 2018 — Rated 8 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What could we do to improve?

Put a stronger solution in your cleaning.

Report a concern   April 16, 2018 — Rated 0 out of 10 by D.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I still see areas that look like they did before they cleaned, also charged me 60.00 to clean the stairs and they were not cleaned, called the office to talk to management someone was suppose to call me on Monday April 16th have not heard from anyone.

Report a concern   April 16, 2018 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your commitment to quality, making sure the end results is the best it can be. I also liked the communication throughout the whole process.

Report a concern   April 16, 2018 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that it dries quickly!

This time I had the best tech ever - he was very kind, knowledgeable and professional!

Report a concern   April 16, 2018 — Rated 6 out of 10 by L.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The tech was great! He was on time, very nice and professional. When he left, the carpets looked great; however some of the stains showed back up again after a day or two. I'm not disappointed, but I was sad to see some of the stains come back.

Report a concern   April 16, 2018 — Rated 8 out of 10 by C.K.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

I wanted you to know that the technician that came out was very pleasant and did a very good job. Thank you.

Report a concern   April 16, 2018 — Rated 10 out of 10 by Laurie Mah Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Kadeem Walker was excellent! The best tech so far after all these years! My neighbor asked me how was it and I told him Zerorez is the best carpet cleaning service I've ever used!
I recommended Kadeem to him and he will be setting up a cleaning!

Zerorez is very fortunate to have him work for you! His customer service skills is excellent!
He deserves a substantial raise in pay!!!

You can only use my first Name John

Report a concern   April 16, 2018 — Rated 7 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

The technician could not have been nicer, professional, and accommodating. The only thing I did not like was how wet the flooring felt after the treatment was done, which made me wonder how much water was actually staying in the padding.

Report a concern   April 16, 2018 — Rated 10 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked that the stains were removed and my carpet looked like new! Also, the customer service provided by Jonathan was awesome! He was very thorough in explaining what he was doing step by step and answered any and all questions we had. He was very pleasant and courteous.

Report a concern   April 16, 2018 — Rated 10 out of 10 by Layla Ahl Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This was the first time we have ever used zerorez. We had three bedrooms and a game room cleaned. The carpeting is cream colored and had some stains in a few places. But they came out very nicely. Alvin was the tech who handled all the cleaning, he was very efficient and quick! He did a great job. We will absolutely use zerorez again!!

Report a concern   April 16, 2018 — Rated 10 out of 10 by H.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My service technician was great and easy to work with.

Report a concern   April 16, 2018 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was prompt, professional and communicated with me letting me know all to expect. He was helpful in moving furniture to get all areas needing cleaned.

Report a concern   April 15, 2018 — Rated 10 out of 10 by Brenda Cummings Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was awesome. Friendly and knowledgeable.

Report a concern   April 15, 2018 — Rated 9 out of 10 by Julia Moy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet had a few oil and grease spots in one of the bedrooms. I’m embarrassed to say i watched a you tube video showing baking soda and vinegar would remove these stains. Well it left white spots on my carpet. No matter how many times I vacuumed, I could not get rid of the white spots. Zeroes cleaned my carpet and it looks brand new. I’m thrilled because I was thinking I might have to get new carpet. Thank you zerorez!

Report a concern   April 15, 2018 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This was a retreat of my sofa. The technician was very professional and did a great job.

Report a concern   April 15, 2018 — Rated 10 out of 10 by Rudy Sanchez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and very efficient and very detailed to the service they provide.

Report a concern   April 15, 2018 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You did a good job -were prompt and thorough.

Report a concern   April 15, 2018 — Rated 10 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and my carpet looks amazing!!

Report a concern   April 15, 2018 — Rated 10 out of 10 by Keith and Lavonia Esser Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look amazing.

Report a concern   April 15, 2018 — Rated 10 out of 10 by John Standford Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Anthony did a great job. We had an early appointment for Saturday morning. Our phone system went out the night before so we never heard any calls that morning. We don't think the tech ( not Anthony ) knocked on the door or rang the door bell because we never heard anything. It might be good to make sure all techs knock on the door and ring the door bell.

Good service. We really feel the carpets are much cleaner and more healthy.

Thanks
John Stanford

Report a concern   April 15, 2018 — Rated 10 out of 10 by N.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet was in bad shape! Now it looks like new! Customer service on the phone and our home was great! I will use them again.

Report a concern   April 15, 2018 — Rated 10 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent job and excellent service!

Report a concern   April 15, 2018 — Rated 10 out of 10 by Amber Hruby Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very helpful and customized a cleaning specific to my needs and my household. They were on time, and very professional. Thank you Zerorez!


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