- Phone: (214) 372-5326
- Visit Website
based on 83946 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpets look and feel great!
Very Professional and responsive
Tech has come out twice. Cushions are now done well but rug has some new spots which only showed up when dry this morning. I saw Tech working and he was in the areas where the new spots are, so I do not understand. He took pictures when he was done, and it looked ok but the whole area was still damp so dark spots did not show. I would like to send you pics of spots I took this morning. It almost looks like the dirty water got put back into rug in spots. Either your machine is faulty or the tech is. He really tried.
Please advise me how to send pics. At this point the only way to make things right is a refund.
Thank you, Name removed Phone number removed
Timely response and great work. Very pleased!
No chemicals. Safe for my family and pet.
Zerorez is Awesome! The technician was very nice and very professional. I always talk highly of your service, and I would definitely recommend Zerorez!
My carpets do not look or feel clean after 2 days... I've never used a service where that has been the case and I will not use your service again. I've had a better clean using a grocery store rent a cleaner. The tech was friendly enough after he finally arrived on the scheduled day-- which is another thing I called Tuesday to set an appt was told that you only make schedules 2 days and would call me back on Wednesday which you did. I set the appt from 4-6, to get a call saying 6:30, to get another call asking to reschedule a different day- not acceptable as I have a schedule as well. So the tech gets here around 7:00 and he gets done, never asks if it is acceptable.. I ask him to go back over a 1 foot area, he explains that he already put his cleaner away and that area he went over several times... The carpet in that area is stiff- another place my grocery store cleaner does a better job. As far as what you can do to make it right... Train your people in service standards and a partial refund since I have to get someone else to come out and do the job right.
I feel that the quality of your staff and products are above what your competitors have to offer.
My house does feel cleaner.
No residue remaining on carpet and super sweet technician came to house!
Not sticky afterwards. Soft and fluffy!!!!
The young man who came for our service was great! He was careful, quick, and did not try to oversell. We expected the process to be more painful and nerve wracking but he made it painless. We give him high marks.
They are very professional and carpets were clean.
The Tech did a great job.
The Technician explained when he found certain spots and explanation if he could or could not get the spots completely out.
Very courteous and was professional.
I was happy with the outcome with my carpet; especially after 22 years of never getting the carpet cleaned, it looks almost new.
Thank you.
Name removed
Scheduling an appointment was simple. The technician was on time, extremely courteous, and did a great job. We would recommend Zerorez and use their services again.
The tech was very polite and very thorough and no chemicals used and being able to schedule on a Saturday is a huge plus!!
No chemicals
No residue
Clean
Healthy
Happy
Experienced
Thorough
Thank you!
Jeff was awesome!!!
The service person, D. Boston made all the difference. He was enthusiastic, VERY professional, totally knew his business. He was the best representative of a service company we have ever worked with. You should give him a raise.
We had a very large room cleaned, including an area that our Yorkie likes to use instead of going outside. Your technology really worked. The carpet is super clean, no more dog pee, and the carpet looks new!
This is the first time we used ZeroRez, but it certainly won't be the last!
The service technicians were very knowledgeable and friendly. They went above and beyond to make sure that I was satisfied and my carpets were cleaned. They showed up on time they worked quickly and I’m extremely satisfied with the results.
Great service! He was on time and very knowledgeable and friendly.
Excellent job. Great customer service!
It was very expensive and places were missed on the tile cleaning. The gentleman was nice though.
The person who cleaned my rug was knowledgeable about the fiber of my rug (I had no idea) and cleaned it efficiently and effectively.
Charles was very professional and thorough regarding our cleaning needs and your products.
Customer Service is excellent! Darwin did an amazing job, very professional, polite, and informative. He is respectful and answered all my questions.
Fabian was awesome
Clean, dries fast, does the job correct!
MY carpet looks like new again. Great service. Excellent job. The person who did the service did an outstanding work. I will use you guys again for sure.
I like the fact that no soap is used and it seems to be a chemical free clean process. I previously used Chem-dry forever but the formula changed and my carpets looked terrible after a few months. We'll see how they look after your cleaning.
I was warned the process left the carpets wet but they actually dried very quickly.
The cost is a little pricey for the size of my bedrooms and when the bed takes up most of the room. But if the process is what I expect then I'm pleased. I typically get my carpets cleaned every 9-12 months. At this point would recommend your service and plan to use again.
Product was great. Torrence did a fabulous job.