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based on 83946 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets look like new after the cleaning!! Also do great tile cleaning!
Timely and efficient carpet patch repair. He did such a great job that I can’t tell where stain was!
Thank you!
Your serviceman was the most professional, courteous and kind individual! I hope that he is valued in your company. He was very honest and worked miracles on my OLD, WHITE carpet!!!
If I could give him a 15 instead of a 10, I would!
Thank you Jody Dean for recommending Zerorez! I will NEVER use anyone else!!
All your technicians are very knowledgeable, professional, polite. Good communication between office and home with courtesy calls and updates.
I’ve had no managerial follow up regarding my tile cleaning despite calling and emailing the representative as requested. The original tile cleaning I received was horrible. You guys sent the same guy back out to try and fix the issue and all he had was excuses. I’ve used Zerorez multiple times and always been pleased until this latest visit. My tile has always looked fantastic before. Very dissatpointed!
Easy to schedule and good job
The fact that it does not add any harmful residue or cleaning agents. The two technicians were courteous and informative on your process.
Your technician Tommy Anderson did a great job. He was polite, knowlegable, personable,
And an excellent worker. He explained your process and then showed us how carpets should be cleaned. Tommy will be our technician of choice the next time we use your service.
I like how the carpet looks and feels after the cleaning. The house smells fresh. There were several old stains from corners and high traffic areas and I had been concerned whether the stains would come out and was very pleasantly surprised that they were able to make those areas look so good. I also had the ductwork cleaned and the house overall smells so much fresher.
Great customer service. My carpet is like new. Carpet was try in a matter of hours and no chemical smell or odor. Great service. Will use them again.
Charles was simply amazing! He was professional, detailed and very thorough. He immediately made me feel very comfortable and was so personable. It was a great experience!
Tech was thorough and did a great job.
scheduling was way too hard. I was told I would be scheduled Monday and they'd call 24 hours prior to give me a two hour window. No one called. I called them on Monday and was told I was already scheduled for 2-4 (that would have been good to know prior to Monday). So I said ok. Then I get a phone call at 12:30 saying he's on his way. I said but I'm scheduled 2-4 and she says oh no you're scheduled 11-1. Seriously people? So I had to rush home from work to meet the guy at my house.
Then once he got started, he said that the closet in my guest room would be an extra $15 - I was not told this when I scheduled. I said well ok. Then he gets to the small landing at the top of my stairs and says this will cost extra - I said no way - that I had definitely mentioned a landing when I scheduled and no one said it cost extra. At this point I was not a happy camper.
The good news is that the guy did a great job on all areas - HE was amazing. The company was NOT amazing.
Jonathan was very friendly and knowledgeable. And he did a great job.
I really like to have Zerorez clean homes for me whenever I can because of how reliable they are and how courteous they are to my clients!
Service man had wonderful customer service!
We have always been so satisfied with how well our carpets and tile were cleaned. This time they actually looked dirtier overall. They feel hard now like there is too much soap in them and the overall color is darker. It stayed wet for hours. Very disappointed this time.
My master bedroom carpet is noticibly softer when walking on bare feet! And it is clean! Zerorez will be my new standard in carpet care.
Your tech was very professional and did a great job
The rug gets clean using safe chemicals.
Very personable and professional.
Dpendable, curtious, knowledgeable
Fast, efficient, professional. Completely satisfied with experience and service provided
Excelent service!!
Professional and clean without residue
I was happy that you sent someone back out to try and remove the stains that came back and a new stain that appeared from cleaning the tile.
Same day service. Great tech. Explained all to me prior to cleaning and cost was as discussed when made appt.
No residue. Very personable, efficient technicians.
Your employee spent 3and 1/2 hours at my house and it sure sounded like he hit every vent!
Tristan was very personable and explained every step he was doing.
I am waiting for a quote on cleaning and sealing my kitchen and master bathroom floors...and also my cleaning and sealing the granite in my kitchen and bathroom.
Thanks again,
Yes, i will certainly recommend your company to my neighbors...
Don't remember the guy name, but he did really awesome hi job and explained very well. Best