Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85388 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 28, 2018 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service

Report a concern   June 28, 2018 — Rated 10 out of 10 by J.D.L.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jaylon was very professional and did an excellent job cleaning our carpets and tile.

Report a concern   June 28, 2018 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was prompt and the service guy was excellent. He explained in detail everything he was going to do and he did a great job cleaning the floors.

Report a concern   June 28, 2018 — Rated 0 out of 10 by B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Your tech who came out seemed to work harder at avoiding work than doing a good job. He constantly complained about his hurt foot & did nothing but try to hard sell products to the point of becoming uncomfortable. All that was needed was deodorizing & vacuuming which he stated that zerorez does not do anything about odor & he was just there to vacuum.

Report a concern   June 28, 2018 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service, explained what I needed , showed my pictures of my coil. Picked up behind himself.

Report a concern   June 28, 2018 — Rated 10 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet is old but still good. Paid top dollar 25 yrs ago. But the carpet looks amazing. The tech told me what he would be doing, I am so so. Happy traw

Report a concern   June 28, 2018 — Rated 10 out of 10 by V.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Reliable and good customer service. Anthony was very knowledgeable and professional and did a great job on my carpet.

Report a concern   June 28, 2018 — Rated 10 out of 10 by W.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good job. Technician was knowledgeable and efficient.

Report a concern   June 27, 2018 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Corey, our technician was courteous, prompt and professional. He did an excellent job!

Report a concern   June 27, 2018 — Rated 10 out of 10 by C.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly service and nice cleaning job. Very knowledgeable about their services and products.

Report a concern   June 27, 2018 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Boston did an excellent job. Very professional & he kept me updated on everything he was
going to do & did. I was pleased with him & the job he did. Actually I think he should be
rated a 10 plus.

Report a concern   June 27, 2018 — Rated 2 out of 10 by J.C.N. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Stains were not effectively removed after two visits

Report a concern   June 27, 2018 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very please with the tech. He was very personable and very funny.

Report a concern   June 27, 2018 — Rated 10 out of 10 by M.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We had about 300 sq feet of travertine/natural stone tile cleaned and we absolutely were amazed at how dirty the floor was! The before and after was unbelievable. Highly recommend Zerorez if you have tile/grout that needs to be cleaned. The technician that came out was very professional and neat.

Report a concern   June 27, 2018 — Rated 10 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Polite, professional technicians and great carpet cleaning!

Report a concern   June 27, 2018 — Rated 10 out of 10 by R.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love the professional, prompt, and great work that the technicians who come to clean do every single time.

Report a concern   June 27, 2018 — Rated 10 out of 10 by M.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician checked with me throughout the process to see if I was okay with the outcome. Did an awesome job.

Report a concern   June 27, 2018 — Rated 10 out of 10 by Diane Hatfield Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No smell, no residue, serviceman was awesome and had a great attitude and worked hard to make sure I was 100% satisfied!

Report a concern   June 27, 2018 — Rated 10 out of 10 by L.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleans well, not too wet

Report a concern   June 27, 2018 — Rated 8 out of 10 by M.K. Zerorez Dallas/Ft. Worth
What could we do to improve?

Show up on time- within the time window that was given. Window was 10-noon and they did not show up until almost 1. Almost an hour later than the time frame given.
Everything else was great- the technician was very helpful, polite and friendly!

Report a concern   June 27, 2018 — Rated 5 out of 10 by L.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You didn’t disappoint me per se...I know my carpets are sanitized but most of the dark places and spots are still in the bedrooms. Just wondering if I actually needed more chemicals to get them looking cleaner.

Report a concern   June 27, 2018 — Rated 10 out of 10 by K.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaned our carpet better than anyone ever has.

Report a concern   June 27, 2018 — Rated 10 out of 10 by L.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt and professional and helpfull

Report a concern   June 27, 2018 — Rated 5 out of 10 by E.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The gentleman that did the cleaning was kind. However, the stain did not hardly come out at all. Not sure if he could have worked on it more or what, but we are not happy with how little it came out. It was a new stain and should have come out with treatment.

Report a concern   June 27, 2018 — Rated 10 out of 10 by J.A.J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean no residue.

Report a concern   June 27, 2018 — Rated 10 out of 10 by Betty Comer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician did an excellent job. Good attitude and great work cleaning the carpet. The carpet looks new again.

Report a concern   June 27, 2018 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Torrance is great. He is fantastic

Report a concern   June 27, 2018 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Super affordable pricing, great results and awesome service.

Report a concern   June 27, 2018 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service. Anthony did a great job. Love this company.

Report a concern   June 27, 2018 — Rated 10 out of 10 by P.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Desmond was GREAT! He explained the options for cleaning the carpet from basic to "put a bandaid on it," to a full deep cleaning; the costs for each and the benefits of going with the deep cleaning. He proceeded to do his work efficiently and expeditiously. He's a genuinely good guy and I liked having him as our technician; so much so, that when we have the ceramic tile cleaned, I will ask for him by name. Thanks.


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