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based on 84649 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
everything
No high pressure to buy additional products or services.
The equipments pretty good and the product seems to work I need to let it dry and check it out Monday thank you so
The tech was on time, very friendly and polite. He did a good job on cleaning my furniture.
I feel that your technicians always go above and beyond.
Customer service was great. Technician were polite and througho. Pricing is misleading
The servicer was very thorough and explained in detail what he was doing which I appreciated.
Pete did a great job. On time. Stains came up.
No residue.
Zerorez is the best! Professional technicians and expertly managed business. Kudos to the ownership and te entire staff at Zerorez.
Did a poor job- missed a lot
I was pleased with the service and the cleaning guys were great.
He did a great job.
More than anything I truly enjoyed the gracious spirit in which the technicians worked and answered all of my questions. They took their time and in my opinion went beyond the call of duty. Edward and Victor were top notch. They worked hard to get all the stains out of the carpet. Exceptional employees!
Customer service team
Best technology, prompt service, affordable
My old carpets look better. Smell better
My service person was told in person and over the phone the rooms to clean and missed cleaning the master bedroom
Boston was very knowledgeable and friendly! Highly recommend! All the pet smell is out of my carpet!
Excellent experience. The crew from Zerorez cleaned out house and the carpets truly look like new! It is fantastic and completely exceeded our expectations.
Carpet looks great. No smell, and dried quick.
Price, jobs well done, quality of work, quality of workers. End results!
Everything was explane befor and The work was done
Kadeem Walker was the service technician that came to clean our carpets. He was very courteous, respectful, careful and thorough.
Carpets dry quickly
My appointment was for 4pm and The tech didn’t get there until 730pm and finished at 9 pm. I had called at 426,520,618,657 and every time they said the tech will be there in 30 minutes. I was in a vacant house from 330-9 pm with no food or water. Plus you had my address wrong and my email wrong. I was highly disappointed with the service and the call center. I will not be using your service again and I should of been fully refunded back for the service. But the manager I talked to the next day only refunded me back the tile cleaning. This is a poor way of workmanship from this company and I hope that no one else gets treated like I did.
We’ve always been pleased with zerorez however with this appointment, they didn’t even try to move a dining table which was not heavy, but had a huge stain under one of the legs. We realize that they can’t move heavy furniture but expected they would move stuff that is easily moveable. We got the rain out with grocery store carpet cleaner which I guess we should’ve tried in the first place. That was frustrating for them to not even try to get the stain out.
Darwin was my technician and did an outstanding job! He cleaned our carpets and tile two years ago and I requested him again because he did such great work. He is meticulous about his work which I greatly appreciate. He is very polite and professional. I will always ask for him personally.
The guy we had did an awesome job (even better than the guy from the last time I used ZeroRes). All the stains came out and he was super thorough
The cleaning was good, but I’m not sure why was charged $119 for 3 rooms instead of the $99 3 room special. I didn’t realize this until I got my invoice emailed to me.