Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83946 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 31, 2018 — Rated 10 out of 10 by Lynn Cautivar Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This was the first time I used Zerorez. Corey the tech was very polite and did a thorough job cleaning the living room carpet. Even though, we had an issue with the stairs taking too long to dry after the cleaning, Zerorez was quick to come back and correct the issue. Corey came back and a manager was very apologetic. The stair carpeting looks brand new.

Report a concern   May 31, 2018 — Rated 9 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets didn’t feel sticky

Report a concern   May 31, 2018 — Rated 10 out of 10 by Josh Hayes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guys did a wonderful job I highly recommend

Report a concern   May 31, 2018 — Rated 10 out of 10 by W.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   May 30, 2018 — Rated 10 out of 10 by P.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet did not feel soaked with water.

The appearance look cleaned before completely dry.

How the worker explained the process before beginning.

The worker was extremely proud of their product.

It was a good experience.

I heard the advertisement on KRLD so many times I thought I would try it.

I did and I was very PLEASED.

Report a concern   May 30, 2018 — Rated 10 out of 10 by Candy Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our old carpet looks brand new

Report a concern   May 30, 2018 — Rated 10 out of 10 by David Lacki Zerorez Dallas/Ft. Worth
What do you like about our products and services?

As always a great cleaning!

Report a concern   May 30, 2018 — Rated 10 out of 10 by J.W.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good advice from Rep about ducts..

Report a concern   May 30, 2018 — Rated 10 out of 10 by B.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good job. Friendly people

Report a concern   May 30, 2018 — Rated 9 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love that no soaps or chemicals are left behind.

Report a concern   May 30, 2018 — Rated 10 out of 10 by I.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very professional, got to work, did a great job. My carpet looks good and I am very pleased.

Report a concern   May 30, 2018 — Rated 10 out of 10 by R.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Randy did a great job!!

Report a concern   May 30, 2018 — Rated 10 out of 10 by A.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional staff; quality result. Have always been satisfied with ZEROZ.

Report a concern   May 30, 2018 — Rated 10 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Job well done!

Report a concern   May 30, 2018 — Rated 10 out of 10 by V.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I thought the young man was very thorough and took his time getting our carpets fresh and clean. I would use them again.

Report a concern   May 30, 2018 — Rated 10 out of 10 by Monte Eccher Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets are absolutely beautiful! Clean, smell good & it only took a couple of hours.

The rep you sent to my house was polite, careful of my things, & most pleasant.

I was impressed with your thoroughness & the excellent job that was done. I will recommend your company to anyone looking for their carpets to be cleaned!

THANK YOU !!!

Report a concern   May 30, 2018 — Rated 10 out of 10 by Sunny Shell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that you don't use any detergents, but use natural (citrus) products to clean and sanitize the carpets. And I also love the roller brush that picks up all the extra gunk my vacuum can't pick up, AND that really cool, thingamabob water vacuum your staff uses.

Report a concern   May 30, 2018 — Rated 0 out of 10 by H.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

White residue was left all over the tile in our new home. We are so disappointed and sad.

Report a concern   May 30, 2018 — Rated 10 out of 10 by T.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals. Great customer service. Polite.

Report a concern   May 30, 2018 — Rated 10 out of 10 by B.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

People are friendly and the price is reasonable.

Report a concern   May 30, 2018 — Rated 0 out of 10 by K.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Every time you have a promotion with a giveaway, the giveaway is conveniently ignored and every time I have to ASK about it, usually email, phone, etc. Not a very upstanding thing to do and if it happened once, it might have been understandable, but then when it happens the next time, also, it wreaks of dishonesty.

Report a concern   May 30, 2018 — Rated 10 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

every thing was great,the man that did work was excellent!!! thks p. Last name removed

Report a concern   May 30, 2018 — Rated 3 out of 10 by S.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The first technition came and only sprayed the carpets. He didn’t even use the power tool at all! And, he charged me $199.00 for the job which only took 20min. I called the next day and they sent someone else out who did a fantastic job. He spent at least an hour or more. I have no idea if I even got charged a fair price because I paid the first guy. No charge for #2. I have never been cheated like the first guy did in my whole life.

Report a concern   May 30, 2018 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician was wonderful about explaining what we needed for the carpet and getting old stains out. Very helpful.

Report a concern   May 30, 2018 — Rated 10 out of 10 by Krisann Mayfield Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals and great customer service

Report a concern   May 30, 2018 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I would guess that i've had my carpets cleaned by professional services 20+ times over the years. This was the best job anyone has ever done. Thank you!

Report a concern   May 29, 2018 — Rated 0 out of 10 by P.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Was not informed cleaning the edges of the carpet was extra before I booked the service. My carpets are just clean down the middle and I’ve never used a service that charged extra to clean the edges. I called customer service and she was just said, I’m sorry.” She made no attempt to keep me as a customers. I will never use your company again. So very disappointing!

Report a concern   May 29, 2018 — Rated 7 out of 10 by E.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

show up on time. My appointment was scheduled between 4-6 PM and he showed up at 7:45 PM

Report a concern   May 29, 2018 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We had serious pet stains and our technician was able to completely get rid of them and the smell. We're beyond satisfied with their work.

Report a concern   May 29, 2018 — Rated 10 out of 10 by Penny Jackson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets are like brand new again. I highly recommend using this company. I have 3 dogs and my carpets were saturated with pet urine. They got it all out!


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