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based on 83946 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly technician
Carpets are clean
I was very pleased! The gentleman that cleaned our carpets was amazing! He did a great job and worked late into the night... he had a real long day and looked exhausted and still treated us like we were his first customer of the day. I tipped him $35 for all his hard work.
The product you use is apparently amazing as well because we haven’t had an opportunity to clean our carpets for a long time and it was horrible. Your guy made our carpets look almost new!
The only complaint I had was having to wait so long for his arrival. I know it was the technicians fault... but wow it was a hot day and we sat on our furniture in the garage waiting from 4pm to 9 pm😢
I appreciate getting a discount for that and I’m very happy with the end results! I will definitely only use Zerorez from now on and already sent you several referrals!
Your tech was wonderful
Awesome job performed
The ease of scheduling and we have had good service for the most part since using Zerorez.
Efficient and professional.
No harmful chemicals
Clean, healthy products that still do a thorough cleaning job!
Ricardo did a great job. Got stains up and made my old carpet look great again! He was very polite and efficient!
you use water only
I love that there is no rush job, he took time and cleaned my carpets the way they should be. It was a job well done. I referred zero rez to my friends and family. Thank you
Our tech did a great, thorough job.
The quality was amazing, the carpets cleaned quickly and our stains and pet odors were gone! Will use again and again.
Pet stain and odor removal
Love zerorez!The tech I got was very informative and Thorough.He did an excellent job! I now love walking on my carpet with no shoes😄
My first visit was May 8, 2018. Today is May 28. I chose the higher end pet treatment, was quoted in the range of $118. with a guarantee! The tech Alvin suggested 2 more gallons at $75. each, 3 gallons total, more than doubling my cost to $255. It didn’t work! David the tech came the second time, used 2 gallons for the redo and the odor returned yet again. The third time, manager Cesar came, claimed that the pet was still peeing there, refused to do anything....unless he charged me again.....he left without doing anything except upsetting me! My argument was/is that I hired you to get the odor out, if you had done what I hired you to do, the odor would be gone, thus she would not pee there again, IF she is/was....I rubbed my fingers in the area just like Cesar did, I smelled nothing on my fingers.....To make it right, I feel that I should receive a refund since what I hired you to do was not achieved!
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Your technicians are always prompt, courtesy and explain what they are doing. This time we had Pete and he was particularly nice and put the clear fitting on the hoses so I could see how dirty the water was coming out.
We have used Zerorez many times in the past and you have never disappointed.
Now we just need our Ranger tickets :-)
Desmond, the representative from Zeroez, was very thorough and careful and was a nice guy to have do the carpet and tile cleaning. Thanks Desmond.
No strong odor and the cleaning process got out the problem areas we had...
Reasonable cost, product cleans very well without adding chemicals and other ingredients to the carpet which just attracts more dirt and stains. No chemical smell. Texture of carpet feels great!
pretty expensive
No pressure to buy other products, courteous employee, overall great job! I also appreciate knowing every step of the way what was going on.
No sticky soaps.
Tech wanted to make sure I was satisfied with results, on time, and professional.
Gabriel
Good job
Technician professional, thorough, and friendly. Walker did an excellent job!
How will you communicate when the driver is on his way and how excellent you clean my carpets to appreciate it will be using you for a tile and laminate flooring next
They were able to get me in on the schedule quickly and contacted me before they were supposed to arrive.
The reps that were sent to our house were very friendly and helpful. The cleaning job was fantastic.