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based on 83943 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was way too expensive for the service offered.
Great service and was happy with the results.
The providers are punctual and friendly. I like that no chemicals are used in your cleaning solution.
I never received my emailed receipt. I had my carpets cleaned on Saturday, June 2nd.
Chris Last name removed
Awesome, got rid of all the pet stains and coffee stains. Polite service and detailed explanations.
The technician was wonderful. He was professional, friendly and ensured I was updated on progress during the cleaning process.
I like that you do not use chemicals in the cleaning process.
Always on time. Techs efficient & knowledgeable & do a great job every time,
There were several spots I was told would come out that didn't.
Great job by the technician in cleaning the carpets. Very professional!
I like the idea of not having any product left in the carpet...I have plenty of allergies and this doesn't bode well with me..
The entire process from quote, to booking, to service rendered and even payment were pretty seamless. They were there on time and the tech worked quickly. I'm sure it helped the house was empty and properly prepped. The only little hiccup will hopefully be resolved today was the master walk-in closet was quoted at $25 over the phone. The tech got there and I decided not to do the full cleaning. He told me another time or 2 it wasn't on my invoice before I paid (another easy enough process!), but when I looked at my emailed receipt, it was still on there. I called the customer service line right away and they said they hope to resolve today for me. As long as they do resolve, I'll be happy to use zerorez again and refer!
Courtesy and professionalism of the technician who performed the job.
Stubborn stains usually removed ( ones I cannot seem to do)
Nice technician. Carpet dry within hours.
Boston, your employee, was wonderful. He explained the process and got right to work. He thoroughly cleaned the carpet of our new house. My husband and I were delighted with his polite, hardworking spirit and the results of zerorez cleaning. I will definitely use your company again.
I ordered the ZeroRez for my elderly parents. When getting an estimate over the phone, they ended up wanting to charge my parents much more than discussed over the phone. I was told 3 rooms and 100 sq. ft of tile for $100. I asked them to add the rest of the tile in the house. This is a very small house with a kitchen/was room and 2 small bathrooms. ZeroRez techs said this would be over $500 just to do the tile. I was quoted much less over the phone. They didn't even do 100 sq feet of tile for free. My mom was shocked at the cost and told them not to add on any more tile.
I was also told they move smaller furniture. I was most concerned about the living room. My parents explained they techs didn't even move a chair. I wish I was there when the techs arrived to help my parents through this. And finally, I asked the ZeroRez sales person over the phone to charge me so my parent wouldn't have to pay. They ended up asking my parents for payment when completed.
I was hoping this would be something nice for my parents and turned out to be a halfway done hassle. I will not use ZeroRez again.
Technician, Jonathan, was great from start to finish. He did an excellent job on our carpets, explained what needed to be done very thoroughly and also explained why. My carpets look fantastic now!
The technicians are very professional, knowledgeable and do a fantastic job. I don’t feel pressured to purchase extra services or products but if I ask for them they are happy to provide.
The good things—very easy to book with, friendly phone staff, good technician who worked hard and explained what he was doing well, and quality equipment.
Things that I would have liked better—a closer estimate of the final cost, and a better smelling room after spending $200+ dollars on the bio treatment. Our pad may have been too urine soaked to treat effectively, but the cost of treatment was substantial to not be vastly better. All in all, I would call again though!
We love it! We feel like we just installed brand new carpet !
The work was great. We have nothing but praise for the worker and his work. He was very personable and knew his work. I will recommend him and your company to all my friends.
Raymond was wonderful, detail oriented and did fabulous job. Eonderful job on tile was an added plus!
Great service, friendly technician.
No chemicals.
Courteous and professional technicians.
Add on services were too expensive. Basic clean did not leave the carpets as clean as all the radio announcers claimed.
The team has always been very knowledgeable and has left the carpet looking like new.
This time Jamal was the technician and he did an awesome job...better then any of the ones in the recent past. Zerorez is the only carpet cleaner I have used for years.
Very happy with the efficiency and thoroughness of the technician who came to our house.
The people who come are always professional and nice to work with! They do a great job! They cleaned everything I needed them to do!
A. Your communications are great!
B. Fabian, your tile specialist, was knowledgeable and professional. GREAT JOB!!