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based on 83943 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good service
My carpets look almost new and they are 16 years old!!! And this was after my dog had been ill!! Your technicians are fantastic!
Timely, efficient, professional and courteous service. Torrance Hall assessed the job, advised me what he was going to do, advised me of the results and allowed me to inspect the job upon completion.
This is my second attempt at sending you my review.
I believe that the cleaning that I had on May 29th and May 31st has ruined my carpet. I can see the spray marks from the sprayer the cleaner was using all throughout the master bedroom, family room and the stairs. You were convinced it was the cleaners that I had previously used on the carpet mixing wrong with your cleaning solution. But you have previously cleaned my carpets in the same rooms and this issue did not occur. So I do not believe this was caused by any other cleaners we used on the carpets.
Please let me know what you can do to resolve this issue as the carpet is going to need replacing and I have given you payment on the 'cleaning'.
Thank you, Name removed, 8700 Running River Ln, Ft. Worth, TX 76131
I like the fact that you don't use harsh chemicals and its safe for pets and kids. I also like your prompt and courteous service and the people you send to do the cleaning
When I called to schedule delivery of our rugs. I was told delivery does not work on Saturday. Although the rugs were picked up from us on a Saturday. Then when representative called On the day the rugs were supposed to be delivered, she asked if we were home on Friday, the day before when the rugs were dropped off. Needless to say my wife was panicked someone delivered the rugs to the wrong house. The scheduled time for delivery of said rugs was Saturday between 8-10am. We did not receive rugs until 1:30pm and I had to call three times. There was poor communication by your company. And keeping up accurate information needs improvement.
Zero residue! Usually very good service. It was excellent this time.
The guy that cane out did a great job and was pleasant
It was easy to schedule. Boston measured and provided a detailed estimate before starting so I could make any changes.
Fast clean well prices
The technician was excellent. He was here about 2 1/2 hours and did a fantastic job. The products he used to clean pet stains and high traffic areas worked so well. My carpet looks brand new. I am so very happy
Really quick drying, and noticeably soft and clean.
Very friendly and reliable!
A Great clean and a very professional technician.
Great experience. Will definitely use Zerorez again.
I like the fact that you don’t use chemicals!!
Punctual
Good Service
Quick
Daryl Boston could not have been more polite and accommodating. He listened to my concerns regarding trouble spots on the carpet. You can just tell that he is proud to be a part of Zerorez and his work shows it.
We are just about to list our home for sale and the carpet looks great -and its 10 yrs old!
I had such a great experience with your representative I think you should consider him for management or as a trainer. I should know - I work with the public in similar capacities and Mr. Boston has charisma.
Thank you Mr. Boston and Zerorez!
Darryl Boston was great! Very professional, KIND, and FRIENDLY! He cared a lot about the job he did and showed pride in his work. He’s a gem.
The technician (Kadeem Walker) was very friendly and professional. He provided exceptional customer service.
The technician did not move any furniture, and I subsequently fell helping him move a sofa and table, due to the solution he sprayed, without moving any furniture. The person who helped us with scheduling told us they would move the rugs outside to clean them. I had to sponge all the excess fluid from the hardwood floors and tile after he left. I am trying to post this on Yelp and Google, as well.
Jeff was FABULOUS! We already recommended him to my in-laws and sister-in-law. He was very educational, was sweet to my son and very patient with all of my questions. And he got our carpet super clean and bought us time before we have to replace it. 10/10 for Jeff!
The technician was extremely professional and courteous. He did not rush and did a great job!
AJ did a terrific job getting the stains out of my carpet. As a result of his wonderful work, I was able to get my deposit back. I plan on using Zerorez in the future.
Sandra Miller
It really cleans my carpet
The service was quick and professional. Whenever I have any carpet needs, i’m Coming here!
I like that your company is environmentally conscious and I like that your process really works well. It’s easy to recommend something when you know it works.
Service and service technician were very good. Rugs look like new and all the spots are gone. Kitchen tile looks like new.
Very good service. Explained there process with demonstrations.
Your product cleaned my carpet. Very well
Plus the carpet was t left eet.