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based on 83943 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Timely, efficient, professional and courteous service. Darwin Harrison did an excellent job and communicated with me throughout the process.
Our service was wonderful and the the technician was very thorough and completed the work in a very professional manner. Carpets look great! THANKS ZERO REZ!!!
First name removed Cody
Nothing really.
The technician was very professional and helpful. The carpets and tile look great. No perfume smell. Just a fresh, clean hint in the house.
Pete was very thorough and most professional. He did a great job on a challenging home of carpet.
His work ethic is outstanding. Will ask for him again.
professional technician , described and update me with progress on every room.
I’ve never been disappointed in quality of work or quality of technicians. Only carpet cleaning I’ll use.
JEFF WAS WONDERFUL...GOOD JOB AND DID AN EXCELLENT JOB.
No Chemicals used and very clean and no smell after cleaning. Carpets looks good and stays fresh longer. Will definitely recommend ZEROREZ to my friends and family.
Dante is great. The other two guys I had here before didn't do even half the job that Dante did. And he's a new hire. I had my doubts about calling Zerorez again since your guys never got the spots out in four or five different places in my carpet but yet I wanted to give you one more chance. Dante Thomas was able to get the spots out, do a great job on the carpet and on my floor and dry it so I was able to put my furniture back on the same day. The other guys lift it so wet that I had to wait until the next day to put my furniture back. So I would recommend you again but only if you have someone like Dante coming out and doing the work. The other guys left the carpet wet and like I said, with numerous spots.
The technician explained every step of the process and wanted to make sure I understood everything involved.
Thorough and courteous. Always get the job done.
Quick scheduling, very fast service and great results!
I had an excellent technician, Anthony. I am very pleased with the service.
Our technician was so friendly and polite. He worked on our carpets longer than any other company- who was always in and out in 15 mins
Very professional and thorough. Matt did an excellent job!
Pet friendly, non hazardous cleaners. Your service tech was amazing.
The service was great! My carpets look fantastic! They were completely dry within 4 hours-and no detergents! Will definitely use them again and will spread the word!
I like it that you do a deep clean with pet treatment extras, anyone can shine the black light and tell you where the bad areas are, but your guys do a soak treatment to get out the smell and residue of these areas. Robert was very professional and courteous, answered all my questions and completed the job in good time.
Prompt and excellent service
How helpful the technician was
The pet stain came back even though it was pretreated so we had to get the technician to come back again.
Really fantastic job! Got all the stains and and carpet indention out. Home looks perfect!
Your work is quality and tie efficient. The last technician I had did an excellent job.
I like that there are no harsh chemicals are used during the cleaning process and it leaves no residue behind after treatment.
On time. Efficient. Thorough. Great communication. Met expectations.
I called Zerorez to have my air ducts cleaned in early May. We then purchased an air purifier through Zerorez . We were very happy with it for the first week but after my wife cleaned the filter out it started to make a noise and shut off. Erik Stoker the technician who came by the house was nice enough to stop by and rectify the problem. Several days later the same problem surfaced again and Eric again walked us through the solution. Shortly after that The unit started making a loud buzzing sound and it would simply shut itself off and Erik forwarded that information to a technician. The technician failed to call and failed to show up at a time that we had set up. I heard from no one for several days and it was only after I called Zerorez to say come and get the unit was I all of a sudden inundated with phone calls from service techs and front office employees trying to arrange a time to fix the issue. It was four weeks after we purchased the unit that we returned it. Unfortunately Zerorez, Erik Stoker is only one person. He cannot answer the phones, sell the jobs, fix the problems and maintain the service. As far as I’m concerned Erik Stoker is the only good employee that works for Zerorez and I will no longer do business with your company or recommend you to anyone. If I have A recommendation to make it would be for Erik Stoker to leave Zerorez and find a better employer
The service we rec’d was thorough, detailed and very professional.
Dried quickly and didn’t leave a scent. Highly satisfied.
My technician was excellent! Our dog, unbeknownst to us, had been using our Master closet as his potty and peeing in there. The technician found this using a black light and encapsulated all the dried urine and removed it all! Our closet carpet now smells great and looks brand new again! The tech also cleaned the carpet in our master bedroom, study and the tile in our master bathroom and it ALL looks like new! I was amazed!