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based on 83943 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was very happy with my service, Clint, was very polite, made sure he showed an explained everything to me, and happily answered all my questions. You have made a customer of me and I will be using and recommending you in the future. Thank you so very much.
Made the carpets look like new. Fast and efficient service. Very knowledgeable and polite
Service was awesome, the tech thoroughly explained the options, pricing, and compared them to my needs. Great experience!
Torrence is the best! The carpet looks wonderful and he always does an excellent job. We love your product and we are loyal customers.
Darwin was awesome. Wood floors turned out great, and the carpet looks so much better than it did before he started. The system and service was good, although much more expensive than I had been quoted over the phone, and the tech was great.
Our tech, Clint, was very thorough , polite, and professional. When we need our carpet cleaned we will request Clint. Carpet looks great. Dianne Last name removed
Awesome job! I really loved how the carpets turned out. I really like the flash product that helped clean the hallway our dog often found a way to dirty. The spots are cleaned. Jarron did an excellent job. Very kind and courteous and explained e everything to me.
Quick scheduling, great and timely service.
Very thorough in their work. Asked if we had any areas which needed special attention, and we did. The technician was able to clean those areas where they looked exactly like the rest of the carpet.
Technician was on time and called ahead of time to make sure we would be home.
Great service and great job on carpets.
My tech was amazing, nothing bad to say about him. But if I get 3 rooms and 100sq ft of tile for 99.00, and my call over the phone was for 135.00 total. I was charged 145.00 and only had the 3 rooms cleaned cause I didn't have tile. No discount for not having the tile? Just feel that the price was higher than my phone call to confirm the appt, and I didn't have the tile. Again my tech did great just feel it was a bit much for just three small rooms.
Name removed
He did a great job!
the gentleman did a great job.
Affordable, friendly and thorough
Your guy Jamaal came out and was very polite and professional. You all did a great job even though all the stains in my carpet did not come out. He tried his hardest.
I was very happy with the work. Thanks.
Great service and quality work done! Made old carpet look new again!
I don't think you should market your pre-spay as chemical free. It even states on the bottle it is hazardous to humans and animals. The fragrance is also too much.
Your technician, however was exceptional. You're lucky to have Boston as an employee. Very professional, hard working, and personable.
Gabriel cleaned our carpet and did an excellent job!!! He was friendly and knowledgeable! He called ahead to say he was coming and showed up on time! He transformed one room in our house that had a strong pet odor which is now gone and the room smells great!!!!! Zerorez's phone number is in my contact list permanently!!!!!
ZeroRez always does a decent job on the carpets. This time was no exception. But, This last time I was disappointed with the scheduling. I booked online and selected a time for tech arrival from 4-6 pm. A day or two before the appointment date, I received a call from the representative from ZeroRez saying my appointment was scheduled from 5-7. She said that 4-6 was not available. My question is this. If the a time frame is not available why can I still select it online a day or two before??? Whatever I take what I can get at this point. My next gripe is that the tech arrived late. After 7 pm. The cleaning takes a solid hour or so, so he was there until nearly 9 pm. I'm sorry, but that's just too late. First make me take a time frame other than what was offered, then show up late! Bad business.
My service tech, Joe was Excellent. He was personable and explained all the pricing and options I could do based on what I started out wanting done. I usually don't do my rugs, but I did have one cleaned and it looks brand new now! He did a very thorough job of my bedroom carpets.
He was fast and efficient.
My two technicians were very caring and gave their attention to detail.
Gabriel was very knowledgeable in the products/services and I was impressed. He did a great job! Very professional.
Service guy was on time.
Friendly, willing to explain and answer questions, very careful of corners and items in the home.
Professional personnel, from scheduling to cleaning. Floors look great and cost is reasonable. Thanks again!
Efficiency, ease of scheduling an appointment and your technician arrived in a timely manner and was very professional.
Of course there is always something to improve on but in my case everything was great. The service was excellent and the tech did what he was supposed to do and went above and beyond my expectations.
Thorough cleaning and courteous personnel
Great service Man Dominique! I will ask for him from now on!!
Knowledgeable technician, good customer service, had a service for all our needs.
He was very nice, helpful and explained everyhing he was doing
He was great