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based on 84563 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Love the service they give.
- the smell of cat urine is still in one of the rooms and i cannot get it out. Even though 2 pet odor treatment were applied to the room and a carpet cleaning
My carpets look and feel new.
Was quick and did a good job.
There are some areas near the wall and cabinets that might have been difficult to get to, that are not clean. They stand out compared to the rest of the floor, that looks really good. Overall, I am pleased and will continue to use your company.
The convenience and non use of chemicals. The service rep was friendly and knowledgeable when we asked questions. He provided information-before he started the cleaning process and made sure we understood what the process and cost would be. The customer service was great.
We had a great technician that did our air duct cleaning. Very professional, knowledgeable and answered all our questions.
Great work. Excellent pricing.
Simple and effective process. Carpets are all clean.
Good quality clean. Nice technician
Technician explained the process before starting to clean, and showed me the before after pictures of the carpeting.
Very profession and did a great job
Technician seemed to know his business.
GREAT WORK AND SERVICEE THANK YOU
Bert was amazing. He's incredibly professional. Everything is perfect. He explained everything as he went and it was all interesting. Couldn't be happier with Bert being the one to come out and get the job done. Couldn't ask for a better guy.
He explained what was happening, what else is possible, and what to do next time and how often, which I'll follow his lead and trust him. Couldn't have been better.
Fresh clean service
The people are very thorough in getting all the special places clean as well as the usual ones. My carpets look new after being cleaned by Zerorez!!
The best part of my service was our technician Steve who did a great job and made sure he cleaned every spot I pointed out where our dogs had barfed. He offered the carpet deodorant and now our rooms are much fresher. I am very happy with Zerorez.
Quick and a very thorough jon
Easy to schedule the service. Technician was courteous and knowledgeable and went beyond to make sure the carpets were cleaned thoroughly.
Technician was very professional, gave us accurate details on what to expect from the cleaning that day.
Arrived on time.
This process was quick & successful. I was very pleased. The technician was very professional & I would highly recommend him to anyone.
Efficient, knowledgeable,
Your service person was polite and courteous. The end result of cleaning was very poor. I will not use your service again.
Technician did good work.
Train better your employees who have less than 6 months experience. I am having to have zero rez come back and redo the carpets because nice as my tech was, and although I had this problem before and was assured I would not get an inexperienced tech, I did.
I rarely score higher than seven or eight. It’s not a statement about what you did or did not do
CJ was phenomenal. He was extremely knowledgeable and trustworthy. The cleaning went relatively quickly and my carpets looked beautiful. He got out spots he wasn't sure would come out and in many cases, he was able to recognize that we used a rented shampooer and told us why that isn't recommended. Can't say enough about the knowledge and service he provided.
Nick was very professional, and courteous took very much patience with his work! I was very much very much satisfied with his performance! Not like the first time the person come out, he was not professional, and he had an attitude. Maybe because I have an attitude first because he didn’t listen to what I told him to do of where to park at, but my husband took over and he came in. But Nick had to come out and redo what the first guydid the first time. Some people do not need to be a part of service when they don’t want to be of service, I’m speaking on the first person who came out to my apartment to clean it. It was definitely not the last person by the name of Nick, he was great. And because of Nick, I will be using Zerorez again. Thank you. Continue being blessed and continue being a blessing, Paula White🐞.
The technician was very thorough and took care of our vents which needed a good cleaning, as his pictures revealed!
The tech who showed up. Dee, a great guy who was very informative, presented all available options and then helped determine the best strategy and products.
When the service was finished the carpets looked very close to new after four years of dogs and sub-par vacuums. There was also no residue or smells afterward other than smelling clean and fresh. There is one room we didn’t do but I will soon be calling Zerorez back to do it.