Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83420 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 31, 2024 — Rated 9 out of 10 by N.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service and very happy with technician!

Report a concern   December 31, 2024 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I had ick for my technician. He was great! Very conscious. He was polite and good at what he did.

Report a concern   December 31, 2024 — Rated 9 out of 10 by B.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Didn’t take to long to dry .
I went out of town few days after carpet was cleaned one room still looks blotchy that was the only thing
I vacuumed but don’t know if it needs another cleaning .

Report a concern   December 31, 2024 — Rated 8 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

It is very reasonable to get 3 rooms done for $99; however the cost to clean upholstery is way too high!
They did a great job but the cost is too much.

Report a concern   December 30, 2024 — Rated 10 out of 10 by Christopher Ling Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job and a professional. I will definitely use them again thanks

Report a concern   December 30, 2024 — Rated 10 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent customer service, from the call center to make the appointment to the technician.

Report a concern   December 29, 2024 — Rated 0 out of 10 by K.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was overcharged for carpet cleaning, and carpet wasn't cleaned. Look at what I was charged in the past to see the difference. Pet hair was left along the baseboard. The hallway still needs to be cleaned. The techs you have sent in the past did a good job, but Jay was in a hurry and did not do a good job.

Report a concern   December 29, 2024 — Rated 10 out of 10 by Charles Watson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chris did and outstanding and professional cleaning job on our carpet. My wife and I were very impressed.

Report a concern   December 29, 2024 — Rated 6 out of 10 by L.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Great experience. Will recommend to friends and family.

Report a concern   December 29, 2024 — Rated 9 out of 10 by S.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very fast service scheduling!

Report a concern   December 29, 2024 — Rated 10 out of 10 by Willie Reeves Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job!! My carpet is old, but Zerorez made it look good. 👍🏽 Thanks....

Report a concern   December 29, 2024 — Rated 10 out of 10 by Tim Gutowski Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome service, I would recommend zerorez to everyone!

Report a concern   December 29, 2024 — Rated 10 out of 10 by Gilda Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient, trustworthy and price is fair for the quality carpet cleaning i received.

Report a concern   December 28, 2024 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that there are no chemicals used during the cleaning. Our service tech was amazing. He was very friendly and very professional.

Report a concern   December 28, 2024 — Rated 10 out of 10 by N.R.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our service professional was so nice and accommodating. I highly recommend.

Report a concern   December 28, 2024 — Rated 9 out of 10 by S.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   December 27, 2024 — Rated 10 out of 10 by Jason Husk Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was great

Report a concern   December 27, 2024 — Rated 10 out of 10 by V.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

everthing!

Report a concern   December 27, 2024 — Rated 0 out of 10 by J.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

At first I thought three service helped the smell, but as the carpet dried, the smell came back with a vengeance. The tech only worked on the rug for a few minutes but assured me he went over it several times. I disagree but wasn't prepared to argue.

Report a concern   December 27, 2024 — Rated 10 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Really good cleaning. Honored commitments

Report a concern   December 27, 2024 — Rated 0 out of 10 by T.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpet was left soaking wet. It was wet for almost 36 hours and that was with the AC running and fans running in each room.

Report a concern   December 26, 2024 — Rated 10 out of 10 by Laura Ford Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was easy to schedule and the technician was on time, professional and friendly.

Report a concern   December 26, 2024 — Rated 8 out of 10 by P.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

Hard to pay 400. On an offer of 130. Synthetic rugs should be less $. My Technician was great!

Report a concern   December 26, 2024 — Rated 10 out of 10 by G.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soaps/cleaners are used.

Report a concern   December 26, 2024 — Rated 10 out of 10 by Yul Ragland Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professionalism and effectiveness

Report a concern   December 26, 2024 — Rated 10 out of 10 by N.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Bobby was polite and professional. Our carpets look fantastic. Bobby was able to get dog excrement stains out. One can't tell that there was ever an "accident".

Report a concern   December 26, 2024 — Rated 9 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They doing good job for cleaning the carpet and they are honest.

Report a concern   December 26, 2024 — Rated 9 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was very polite and nice.

Report a concern   December 25, 2024 — Rated 10 out of 10 by C.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, professional and did a great job

Report a concern   December 24, 2024 — Rated 10 out of 10 by V.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was very professional and efficient.


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