Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83420 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 15, 2025 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cesar was wonderful…professional,efficient and did a Danton removing our stain.

Report a concern   January 15, 2025 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very courteous and professional.

Report a concern   January 15, 2025 — Rated 0 out of 10 by C.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I sent an email regarding my issue which I’ve received no response. The technician showed up absolutely reeking of weed, so unprofessional and will not be recommending your company to anyone anymore.

Report a concern   January 15, 2025 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love that my carpet looks new!! They were able to remove the stained high traffic area spots in our main living room and also the bedrooms. Will use them again!!!

Report a concern   January 15, 2025 — Rated 10 out of 10 by P.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt and did a great job.

Report a concern   January 15, 2025 — Rated 10 out of 10 by Tracy Reed Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The most curteous staff, very thorough and very detail oriented. Got in and got right to work, placed protective measures to ensure my walls and floor weren't damaged with any equipment. They do a phenomenol job!

Report a concern   January 15, 2025 — Rated 10 out of 10 by Tracy Reed Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The most curteous staff, very thorough and very detail oriented. Got in and got right to work, placed protective measures to ensure my walls and floor weren't damaged with any equipment. They do a phenomenol job!

Report a concern   January 15, 2025 — Rated 10 out of 10 by Evan Swindle Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, affordable, and leaves our carpets cleans and looking brand new.

Report a concern   January 13, 2025 — Rated 10 out of 10 by Michael Anthony Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fabian did an excellent job and the carpets look great!

Report a concern   January 12, 2025 — Rated 4 out of 10 by M.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

When I booked the carpet cleaning service, I was not made aware of the pet policy in which I had to sign a waiver that waived my right to the 30 day warranty since I did not want to upgrade to the pet treatment service. The pet treatment service was $75 PER ROOM, which was very expensive and increased my cost by $225 since I was having three rooms cleaned. On hindsight, I should have just asked the technician to leave and should have gone with a different carpet cleaning company. As the technician stated to me, without the pet treatment service, the carpet would smell worse after cleaning without the pet treatment service, and he was 100% correct. My carpet smells absolutely terrible and I have out of town guests coming in 5 days.

Report a concern   January 12, 2025 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue

Report a concern   January 12, 2025 — Rated 10 out of 10 by Jennifer Lowry Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Luke was great! Communicative, prompt, friendly and did a great job on the carpets

Report a concern   January 10, 2025 — Rated 6 out of 10 by A.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The quote for service when booked online was not what was charged, ended costing more. The duct service was very messy. The technician did not explain the process so we did not have house items covered to avoid everything getting dirty & dusty.

Report a concern   January 10, 2025 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional service and good cleaning results.

Report a concern   January 10, 2025 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Terrific service and results.

Report a concern   January 9, 2025 — Rated 10 out of 10 by Cherie Trevino Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love the way my carpets look new again. The service is always great and it is so simple to schedule.

Report a concern   January 9, 2025 — Rated 10 out of 10 by Leon Roddy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have been a Zerorez customer for over 10 yrs. The quality of service is impeccable. I have never encountered a rude or unprofessional technician, and I always smile when they complete the service. It's sad to say but I don't often feel that way about other services I've purchased. Zerorez has never let me down or failed to live up to thier avertised services.

Report a concern   January 8, 2025 — Rated 10 out of 10 by Rober Soergel Rober Soergel Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick,easy,professional.

Report a concern   January 8, 2025 — Rated 9 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was great but I am not sure that the results were what I had hoped for.

Report a concern   January 8, 2025 — Rated 10 out of 10 by T.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jose was great

Report a concern   January 8, 2025 — Rated 9 out of 10 by G.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule. Carpets look great. Courteous, knowledgable tech

Report a concern   January 8, 2025 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service, great results!

Report a concern   January 8, 2025 — Rated 5 out of 10 by D.J.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Charge too High i’ve been using euro Rest for many many many years even before I was married and this is the highest ever was so I think the technician made an error

Report a concern   January 8, 2025 — Rated 10 out of 10 by R.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You were on time, did a good job and did not try to talk me into additional services.

Report a concern   January 8, 2025 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Paul was wonderful and explained what he was going to do. So clean!

Report a concern   January 8, 2025 — Rated 10 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly service and good quality workmanship.

Report a concern   January 8, 2025 — Rated 10 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service technician was fantastic!

Report a concern   January 8, 2025 — Rated 8 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Well this technician I feel did charge me unneccesary fees. For example I was given an additional charge of 10 during my estimate related to cost of service not meeting the minimum. when the technician arrived I added the pet deoderizer that was $70 for one small room (whereas the cleaning of 3 rooms was 99) but they still left that charge having the service almost 100 more than the orginal estimate and almost 200 more than promotion.

Report a concern   January 8, 2025 — Rated 10 out of 10 by Latonya Matthews Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I wasn’t very happy with the first out come and when I expressed my feelings, they were real quick about fixing the issue. Once they came back it exceeded my expectation. I will be back!!!

Report a concern   January 7, 2025 — Rated 5 out of 10 by P.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Always cost more then what I think


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