What our clients think of us!

My technician was very thorough in explaining what was being done. Professional in the service provided and we are very pleased with the outcome. We will use zerorez again. And have already referred the service to neighbors who wanted to know about zerorez.
Thanks Jay

Technician was very professional. He explained everything I asked before starting about services, cost, drying time. He was efficient and when completed had me check everything to see if I was happy with the result.

Chris arrived right on time, explained everything about the process and answered all my questions expertly. He was amiable and professional, worked efficiently and best of all: the results were amazing. Also, I was primarily interested in getting my carpets cleaned, but the results on my tile floors in the kitchen were astounding!

Carpet still has some faint pet urine smell. I didn't want to do the flooding, but I expected the surface to smell fresh. It just would have been hundreds of dollars to flood the several areas soiled by pet urine. Why is it so expensive?!

everything

Rick was very nice, professional and did an amazing job cleaning my carpets

Great service and cleaned flooring really well!

On time. Very polite technician. Tile and carpet looks great

Predictable and positive results at an affordable cost. Excellent customer service.

prompt and on time cleaned carpet. Rick the tech was really good. will ask for him the next time

Very fast and efficient service. My nearly 30-year old carpets look great again. Jaylin, the service tech, was friendly, knowledgeable, and professional.

Price is off the charts. Using black light to find old pet stains is no an honest business practice.

Very professional, well done.

Service and technician were excellent.

It seems to work pretty well on easy stains, however, it may take more than once twice or thrice to complete the job to customer satisfaction. But the satisfaction guarantee is outstanding

The service

Thought everything was great. Arrived on time, explained all my options with no pressure to choose anything more than whatc eas,agreed on at booking. Carpets look great.

Excellent job!

I got great results from both your carpet cleaning and your tile grout cleaning. I will call you again the next time my floors need cleaning.

The technician came out and was extremely efficient. I had a large stain of red wine in my dining room carpet and he was successful in removing the stain. He also cleaned the seat covers on all my dining room chairs.

The technician was training another guy and they were both friendly and got the job done!

Zerorez got old stains out that other companies couldn’t. I’m very happy that the buyers of my home will get a clean and sanitized home thanks to Zerorez. Awesome work!

Quick and easy because I moved almost all the furniture. Looks good now and am anxious to see how long it lasts.

The technician, Clint, made it a painless appointment. He was kind, considerate, and thorough in his job. My carpet looked great when he was through.

They do a great job!

I still have stains and dark spots in my sofa. The guys who came out were very nice and professional no complaints in the department. I would like for my sofa to be recleaned. My contact number is Phone number removed. Thanks

Technicians did a great job. Scheduling did not. We asked for a morning appointment. We were given 3:30pm. At 3 we called and were told the worker would be at our home between 3:30 and 5:30 and that they would call 1/2 hour prior. At 5 we called and were told it would now be 6!! At 6:08 twe received a text that technician would arrive in about 30 minutes. Technicians arrived at approximately 6:33. In summary you hung us out all day, very misleading and extremely disappointing.

I really liked the results. My carpet came out so clean. The technician was so nice and did a fantastic job. Thanks!!

The time slot given to me was between 3:30 and 5:30. A women called around 5 and told me that my new time slot was going to be between 5:30 and 6:30. I had let her know I had children, and I had already moved everything out of our rooms but my kids go to bed around 6:30. I asked her how long would it take to dry and she told me 3 hours or so. The technician showed up around 6 and started and finished around 6:45. I paid and sighed and then said so I could move my things in the rooms around 10pm? He then told me it would be around 6 hours before being able to move my things back. I was never offered a morning slot, and should not have been so leanate allowing someone assign me a time and then be late. I will not be returning.

After using your company for years, I am no longer a client. The manager put on the phone due to a new service man and disagreement over price/service, was rude, berating and sarcastic. The poor new service man was not competent. I ended up throwing away a $9K wool rug because it was worse than when he arrived. The pet stains were worse when they had previously been successfully removed by your company. The rug was wet and smelled awful. And for the first time, he require it to be removed from the house. The service man told me it was fine to drive over, which left an additional mark, when I had to leave after he had been there for so long. And the 'free' tile was an absolute mess. The bathroom was left soaking wet and required a towel to dry. Water and soil was splashed on the baseboards so it was more work, not less, to clean the area. And there was NO difference in the tile AT ALL.
Overall, it was a miserable, disappointing and expensive experience. I will find another provider in the future. The service and pricing are not consistent, so I never know what to expect. But this last time was truly a train wreck.

Fast, clean, professional