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based on 83936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Stains gone and they do not come back. Green and toxic free. Very friendly people
Quote v. Actual charge is double. Upcharges are good but to DOUBLE my quote is bait and switch crap.
Exceptionally good rug cleaning. Very knowledgeable serviceman. Thank you.
The technician does a great job in cleaning the carpets and the spots which are removed do not return contrary to what I have experienced in the past with other companies.
Communication on status of appointment this time was sad and tremendously lacking
quick and great results
I like the person who did the work.
Torrance provided excellent service.
The technician took his time & did an excellent job. My carpet looks better than it has in years. I like the fact that Zerorez uses a no residue cleaning method. I’ll be switching from my previous carpet cleaning company to Zerorez permanently!
Well I think we just had a tough carpet. The cleaner was SO nice and said that in order to get stains out he would have to do the deluxe cleaning. It was $240 and looked great when he was done. As soon as the carpet dried the stains were back. We just ended up having to replace the carpet so I just feel like it was a waste. Very sweet tech and cool company but did not work for us.
Arrival within quotes timeframes. A little more expensive than expected. Quality work.
Overcharged us and we’re not willing to settle the misunderstanding . Very Poor customer service. They just lost a customer by not working with me and they did not listen what I tried to tell them. I will not refer them to anyone because of the way we were treated when I called in to settle an issue .
The man you sent to do our rug was courteous and very nice, very helpful, very knowledgeable and honest. I would love to have him again next time.
Our technician was fantastic? He took the time to assess what needed to be done in cleaning our home and did so with great professionalism and integrity. Couldn’t be happier.
The technician was very thorough, courteous and finished in a timely manner. My carpet looks like new.
prompt; courteous; thorough; professional
Cleaned duct , return vents and ac coil and blower after renovations; the house feels cleaner than ever
The rep tried to sell the "deep cleaning" treatment which is grossly overpriced. I did have some spots in the living room deep cleaned and once it dried the spots were still there. I'm very glad I did not agree to the $1,875 quote to deep clean the living room and 2 bedrooms. I think the $280 I paid to clean the 3 rooms was a waste and I will not use zerorez again.
Eric was a very competent and personable young man. He explained each step he would go through, what he felt we needed and what he felt we did not. When we agreed, he went about his business briskly and professionally, making several trips up into the attic (on a very hot day), and setting up an air purifier in our living room to be sure we breathed clean air while he worked. There was no smell in the air after he left, nothing left out of place, no dust or dampness. We are very satisfied with Zerorez and will recommend it to our friends. Zerorez was recommended to us by a friend who had used your services both in his home and at his place of employment. Your reputation grows by word of mouth!
Zerorex did a fantastic job of cleaning our carpets. There were some distinct traffic patterns in the hallway and one room and they are completely gone. Your tech did a thorough job of getting rid of spots and discoloration in several places. Tom was our tech. I will use you again!
Technician was on time, friendly and did a great job! Our carpets are very clean and without the use of harsh chemicals.
Technician dropped heavy vacuum handle he was using in kitchen (tile). My wife & I were sitting in family room (next to kitchen...open concept home) when we heard a loud crash. Technician apologized for loud noise but NEVER called us over to show us dent in wall and 2 foot scratch he had just created.
When he went out of the room, I inspected the kitchen, found the damage and took pictures.
I waited until the technician was done and presented my bill to see if he would tell me about the damage. HE DID NOT. I then showed him the damaged wall. He said, “Oh yea...sorry about that. I’ll report this & someone from the company will contact you to get it fixed.” I have not heard and left a message yesterday (October 5). I’ll give your company a few more days to contact me and fix my wall. If it’s not fixed, this review will go on social media outlets (google, nextdoor, Facebook, Angie’s, etc). Finally, your company was recommended by my parents next-door neighbor that has used you for many years. My parents are about to use your company to clean their entire house. I assure you, if my wall is not fixed properly, you will lose a long-term client and not get the chance to add my parents as a new client. Name removed Phone number removed
The technician was wonderful. My carpets dried quickly, they look and feel good.
I have been a customer for many years. I understand that customers sometimes do not represent the size or number of rooms correctly. There are also stains that need more treatment to remove. However, this usually leads to conflict when the actual quote comes in after the service person arrives. Educating the customer over the phone at booking is crucial. I don't think sales deals like 3 rooms for $99 should be offered due to the variety of sizes of rooms and then conflict with arriving service person. It just sounds like cheap sales tactics. So the more upfront and honest you can be, the less friction you will have upon technician arrival.
Please store returning customer's data. Their house did not get bigger or smaller. Get a file system that maps the frequent customer's house, look at previous visits and offer discounts to returning customers. If I've spent $300 twice a year for years (example), then that extra spot clean up should be a bonus.
Finally, after really researching this topic online and looking at unbiased information about carpet cleaning, I do not think enough time is spent cleaning the carpet. Some technicians rush too quickly and I've paid the same $300 for 15 minutes or 50 minutes of work. It should really take an hour to properly clean my home. Anything that makes the customer or me question the integrity of the work done will result in loss of business.
You asked and I had the time to respond honestly from my viewpoint. I am generally a satisfied customer.
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Friendly people and gets my carpet very clean!
Tech was awesome and very professional
The technician was very courteous and professional - we were happy with the service and cleaning - I just want to see how it holds up as it’s the first time we used zerorez
My title now needs fixing and i felt like they where rushing me
Chemical free-great customer service
Your service was great. Promptly and the technician was very professional and careful with my walls and baseboards while doing his job. Very happy with the service, the cleaning and the personnel.