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based on 83936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything looks great! Quick and courteous
I think I may have misunderstood about the Tile Cleaning.
I thought the Grout would be clean also.
I really did not see a great difference in the whitening of the grout.
However, Torrance was very professional and cordial.
Decent price and nice service person
The price is right, guys are very professional and do a great job of not only explaining what they will be doing but conscientious about their work. I appreciate that they wear foot protection and use corner shields to protect the corners of the walls. Thank you!
Our carpet and rugs are so clean. They look new and feel nice to walk on.
I would have like a fragrance
The service technician, Johnathan, was very friendly and got the job done well.
I love that the carpets are always clean but never have a chemical smell!
I like and appreciate the courtesy and care given to and for my home. Although my brother was not very satisfied with the first tech sent to our hime, he was extremely satisfied with the second technician.
Best carpet cleaning services in DFW area.
The technician was fine, but this was a redo because the first time didn't get rid of the pet order. Whatever scent was left in the carpet is still very strong and NOT pleasant. We've tried airing out the room by opening the windows and using fans, but it still gives me a headache. I can't hardly be in that bedroom. Fortunately it is a spare room. This was expensive and still not satisfactory.
Very positive expedience. The gentleman who cleaned my carpets was very professional and did a great job. Loved that there was no perfume or other type of odor after the cleaning.
Carpets dried quickly and look very nice. The technician was professional and courteous.
advertised as environmentally safe
IT WORKED!
very thorough and does an exceptional job... always!
The initial service person was great however there are two stains that for some reason didn't come out after the cleaning. I called to set up another cleaning. We were set, however the day of service the technician was held up at the prior customers home. I received a voice message call 90 MINUTES after the window had passed advising they would reschedule for the following morning at 8AM without consideration of our schedule for that day. When the person called to advise the technician was on their way, I told them to reschedule when it was convenient for our schedules (I had already taken off two days from work - 1st day was initial service; 2nd day was the no show). They advised they couldn't accommodate that day so I requested a manager to give me a call to discuss a refund. The customer service person said that would happen Monday Sept 22. One week passed and I called back to follow up (Oct 2), at that time the customer service person advised the managers were in a meeting and they would have a manager follow up. I'm still waiting...............At this point, I'm just EXTREMELY disappointed. You can make it right by extending a full refund so I can call another vendor to finish the job!
The first person who did my carpet was very inexperienced and left out several steps resulting in carpet that looked worse than when he started. You were very good about sending someone else to redo it. The second person was very efficient and did a good job. However, I felt that Zerorez was not an improvement over companies I have used in the past
You sent one person to do a huge job and it took too long and I was not impressed with the service. I've had better carpet cleaning experiences. I also paid an extra $75 to get pet smell out of my carpet and I think it smells worse now and it is still wet after two days.
Prompt, fast, thorough cleaning. No residue. Not cheap, but fair and reasonable. Great service techs.
Everything was great! He was very nice and professional and went above and beyond to make sure we were happy!
Competent employee who explained all services offered. Despite the great amount yesterday, Dalton worked very diligently and got the job done.
For most part carpet looks really better than I thought possible.
Great service and my carpet looked amazing!
FYI it would have been nice to move the upstairs couch to clean under it.
We’ve used other companies (that charged less) who moved, and put disposable risers under all furniture - big and small.
I moved the entire dining room set myself this AM - just thought moving the couch three feet to get underneath would happen.
The guy that worked on my carpet was amazing! Very knowledgeable and friendly
Great technician
Feels super clean again. Professional staff.
As always, the job was done efficiently and well. Thank you!
Updated technology that utilizes a faster drying time.