Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83936 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 13, 2018 — Rated 10 out of 10 by Rachel Cromwell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Consistent, reliable and friendly service.

Report a concern   November 13, 2018 — Rated 10 out of 10 by Carol Yeoman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We are just so completely pleased we chose Zerorez for our carpet cleaning services. They were on time, so Professional and pleasant. Our young man was very informative and so polite. Our carpets look so good. Truthfully, we didnt expect much, but oh my gosh were we surprised. Thank you so much. The bonus is no Chemicals. The house smells and looks fresh . I will recommend and recall them to clean our crouches.
Thank you again.!

Report a concern   November 13, 2018 — Rated 10 out of 10 by M.A.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks awesome and Edwin was very pleasant to have in my home.

Report a concern   November 13, 2018 — Rated 10 out of 10 by Alison Goff Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good customer service. Fast, knowledgeable , efficient technicians.

Report a concern   November 13, 2018 — Rated 10 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals is main reason, but your staff is terrific and your service makes my old carpet look like new!

Report a concern   November 13, 2018 — Rated 10 out of 10 by N.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service man was very thorough. He was able to get up a very difficult strain.

Report a concern   November 13, 2018 — Rated 10 out of 10 by Carolyn Cockrell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You made my very old carpets look better than they have in a long time. I love the professionalism and short drying time.

Report a concern   November 13, 2018 — Rated 1 out of 10 by W.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was out of town when you came to my property to clean vents. I came home the next day and “yes” I nit picked and found dust still in vents. I opened the attic unit and inside the filter opening there is dust that was left because it’s clearly hard to reach(it’s just out of reach when I try to get in there but is easy to spot. We had y’all come out since we’ve heard good things but that was a lot of money we paid to have our ac and vents cleaned to still find dust anywhere in the system. The previous owners of the property were smokers and it was causing issues with my eldest son who has a severe citrus allergy which can and has been set off by dusts and pollens. We don’t smoke so getting the house clean is a must. I guess I was expecting perfection for the price we paid.

Report a concern   November 13, 2018 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, affordable and i love the smell and freshness when done.

Report a concern   November 13, 2018 — Rated 7 out of 10 by K.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

It was so much more expensive than I anticipated!! Otherwise, my techniicain was great...but so expensive

Report a concern   November 12, 2018 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always my goto. Thanks Torrance

Report a concern   November 12, 2018 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We were alerted when the tech would be arriving. He was friendly, courteous, and professional. He did a great job and we will definitely use you again in the future.

Report a concern   November 12, 2018 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was on time, friendly, quick, and most importantly, the carpet and tile looked amazing!

Report a concern   November 12, 2018 — Rated 9 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very professional and did a great job in a short amount of time.

Report a concern   November 12, 2018 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job, No chemicals.
Terrific employee. Very professional.

Report a concern   November 12, 2018 — Rated 6 out of 10 by R.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

1) I'VE KNOWN THIS FOR SOME TIME BUT YOUR ADVERTISING IS A PURE COME ON. THE 119.00 ADVERTISED PRICE IS NOT EVEN CLOSE. I TAKE EXCEPTION TO THIS TYPE OF ADVERTISING AND WOULD TELL ANYONE ASKING ABOUT YOUR PRICING THE FACTS.

2) YOU SAY YOU ONLY USE WATER AND THAT MAY BE SO FOR MOST INSTANCES. THE FIRST TIME MY CARPET WAS CLEANED BY ZEROREZ I WAS VERY SATISFIED. THIS TIME WHEN I WALK ACROSS THE CARPET IN BARE FEET I FEEL A CRUST ON THE SURFACE OF THE CARPET. IT'S A RESIDUE OF SOMETHING USED. FOR WHAT I PAID I EXPECT ZEROREZ AS YOUR NAME IMPLIES.

3) IT'S THE WAY YOU PRESENT YOURSELF. I WOULD RECOMMEND YOU BUT ONLY AFTER I CLARIFIED HOW YOU'VE DONE BUSINESS WITH ME, LESS THAN TRUTHFUL IN YOUR ADVERTISING.

4) WILL I USE YOU AGAIN, I'M NOT TOO SURE AT THIS POINT.

Report a concern   November 12, 2018 — Rated 3 out of 10 by K.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Within minutes of being here (before he even started) Joe asked to use my bathroom. He spent a lot of time in there with multiple flushes. Went in after he left and there was residual diarrhea in toilet. If he was sick, he should have stopped at one of the many places he passed on the way to my house. Disgusting. Your company owes me a cleaning fee.
He spent only 15-20 minutes cleaning my three bedrooms. He walked around my house in his old shoes with no shoe covers. Some of the stains on my carpet came out and some didn't. I think he should have spent more time trying. He spent almost as much time in my bathroom as he did cleaning. He was also about to leave before I pointed out that he was leaving water dripping down each stair on my spiral staircase and the front entry rug. He knew I was unhappy so quickly cleaned my front area rug due to his water drops. I would never have your company back. My carpets still have stains and now I need to clean my wood floors and bathroom that he used.

Report a concern   November 12, 2018 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great people and great job on all the products I have used. From cleaning my vents to carpet and tile cleaning, the job is very thorough and well done with no mess left for me to deal with.

Report a concern   November 12, 2018 — Rated 10 out of 10 by Susan Camacho Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Erick, the Air Duct technician went above and beyond to evaluate, discuss, and then do the recommended work. He noticed an issue we were having with our thermostat that was in conjunction with the air flow ability. Pointed out a pipe in the master bedroom that was connected. Helped clear it out of gunk. Erick was very professional, courteous, and helpful. I highly recommend the service! We are breathing better and have much less noticeable dust. Thank you Zerorez!

Report a concern   November 12, 2018 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent job done and they were right on time.

Report a concern   November 12, 2018 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I already did! My neighbor saw the fan out front and came to ask me about your service.
I recommended you to him.

Report a concern   November 12, 2018 — Rated 10 out of 10 by B.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We like the use of all natural cleaning agents. We were also very pleased with the employee that did the cleaning. Very pleasant and professional.

Report a concern   November 11, 2018 — Rated 8 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

On time good work looks and smells great! Thanks

Report a concern   November 11, 2018 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Safe product, friendly service -

Report a concern   November 11, 2018 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman who came to do our carpets was prompt and courteous! He explained what he was going to do. Also, he answered our questions. He was very careful to protect our house. He did a great job!!!!

Report a concern   November 11, 2018 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You are the only carpet cleaner I will use. Your product is outstanding. Your team is professional and friendly.

Report a concern   November 11, 2018 — Rated 10 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeff Krewson, technician, was detailed and professional. Thank you for taking great care of my home!

Kind Regards,
Name removed

Report a concern   November 11, 2018 — Rated 10 out of 10 by Denise Mallia Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Justin did an awesome job. The carpets look fantastic, smell great, and dried in no time.

Report a concern   November 11, 2018 — Rated 10 out of 10 by A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The effectiveness and the thorough service that we received!

Report a concern   November 11, 2018 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and efficient


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