Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83936 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 18, 2018 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This is my first time to use ZeroRez. So far, I’m happy with the cleaning of my carpets, and furniture. Expensive tho. Not sure why since it’s steam cleaning with no additives.

Report a concern   November 18, 2018 — Rated 10 out of 10 by D.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Representative Jason was very helpful and professional. Excellent work.

Report a concern   November 18, 2018 — Rated 3 out of 10 by E.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The living room & dining room are still drying out after 26 hours. There are 4 smears on the carpet from 2 stains that were treated. The stains didn’t come out and they are now spread.
The bedroom and the kitchen are good.
The employee was very polite and friendly.

Report a concern   November 18, 2018 — Rated 10 out of 10 by LaShanda Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your staff does an amazing job!!!

Report a concern   November 18, 2018 — Rated 10 out of 10 by L.M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You’re employees are always professional!
My carpet looks amazing when the job is done.

Report a concern   November 18, 2018 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

#1 - No nickel and diming - if I have spot cleaning you do not tell me it's another $25, etc. to treat that area. #2 - I love that you only use super heated steam. #3 - Jonathan was GREAT!

Report a concern   November 18, 2018 — Rated 10 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job, worker was awesom.

Report a concern   November 18, 2018 — Rated 8 out of 10 by C.E. Zerorez Dallas/Ft. Worth
What could we do to improve?

I think the cleaner could do a better job of spot cleaning. He couldn’t clean anything close to the wall or other spots that might need bending over to clean. The overall carpets look great but I had to go over spots with a white cloth and empowered water that I purchased from a prior cleaning. The prior carpet cleaning guy actually took a rag and tried to remove spots by hand.

Also I had to mop my floor after the tile cleaning because of the dried white residue left behind.

But again, other than that the carpets look much better!

Report a concern   November 18, 2018 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ease of scheduling, carpets look great, our service tech was super friendly and professional. Affordable. This is why we continue to use Zerorez over the competition.

Report a concern   November 18, 2018 — Rated 10 out of 10 by P.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The equipment you use to clean the carpets and tile. Our carpets are 20 years old and your techs have helped us to maintain them.

Report a concern   November 18, 2018 — Rated 10 out of 10 by Debi Cellerini Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was very professional and explained everything very clearly. He took great care in moving through our home. He treated pet stains and the carpets look and smell amazing. It was easy to schedule online and I had received reminders. Great service.

Report a concern   November 18, 2018 — Rated 9 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

did a good job

Report a concern   November 17, 2018 — Rated 10 out of 10 by Kaitlin Turley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and efficient service. I really appreciated the text updates and phone call updates for technician arrival times. The carpets look amazing and my technician was extremely helpful and thorough. Great experience!

Report a concern   November 17, 2018 — Rated 8 out of 10 by K.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

Arrive within the scheduled window of time.

Report a concern   November 17, 2018 — Rated 10 out of 10 by Howard ? Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet got clean, and no-mo doggie smell.
Price Was worth it...

Report a concern   November 17, 2018 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule. Good communication regarding time they would arrive. Tech was polite and thorough

Report a concern   November 17, 2018 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service!

Report a concern   November 17, 2018 — Rated 10 out of 10 by K.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals and good service

Report a concern   November 17, 2018 — Rated 10 out of 10 by Tamra Browne Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Variety looked brand new

Report a concern   November 17, 2018 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Pet safe

Report a concern   November 17, 2018 — Rated 0 out of 10 by D.N. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

They did not clean the vents.

Report a concern   November 17, 2018 — Rated 10 out of 10 by G.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time , clean up afterwards, all residue gone, and smells GREAT!!

Report a concern   November 17, 2018 — Rated 5 out of 10 by J.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician was friendly and professional. Don’t think your chemicals are good enough to clean the surface

Report a concern   November 17, 2018 — Rated 10 out of 10 by Beverley Phillips Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets are so beautiful. The rugs look great. I was very impressed with the finished product. I was also impressed with the tech, he was professional and dedicated to his task. Yes I would recommend Zeorez. They did a wonderful job. I am happy with the service I received.

Report a concern   November 17, 2018 — Rated 10 out of 10 by Richard Madison Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean carpet in a short time and drys quickly.

Report a concern   November 17, 2018 — Rated 10 out of 10 by V.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service

Report a concern   November 17, 2018 — Rated 10 out of 10 by K.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My experience was very good - service rep was very nice, total charge was given before cleaning started and he did a good job! Will do it again next year.

Report a concern   November 17, 2018 — Rated 9 out of 10 by V.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Zerorez representative arrived on time and did a great job. We are very pleased.

Report a concern   November 16, 2018 — Rated 5 out of 10 by B.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Our carpets don't have hardly any traffic on them, except in our bedroom. We live alone and have no pets, and just had a few minor spots that didn't come out with your cleaning. We were able to get them out with very little effort with a can of spray rug cleaner. The stairs had a couple of spots on them that your man got out.

Report a concern   November 16, 2018 — Rated 10 out of 10 by R.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly techs that explain the process and are very thorough


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