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based on 83936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technicians that came to our house were very thorough, kind and courteous.
We have been doing business with you for several years and have been very pleased with the great service we have gotten.
We like the special deala Zero-Rez sometimes offers alongside cleaning like the Estilo Gaucho gift certificate & once some time ago there was a certificate for tickets to a Ranger Game.
The technicians are almost always very polite, knowledgeable, efficient & professional (especially this last visit with the technician). He was a cut above the rest.
Typically, there is ease in scheduling & acquiring the desired window of an appointment but this time, I was told a window of 10-12 initially when I called. But when I called to confirm, it was changed to 3.30-5:30 which I would’ve never agreed to as that is when our non-verbal son who is severely affected with Autsim & Sendory issues is home from therapy. I tried to change the window the Saturday before our appt to no avail. When I called again Monday morning (day of appt), the person I spoke to was much more amendable & managed to honor the original 10-12 appt window which was much appreciated. I was very relieved as we have company coming for Thanksgiving & that was much more feasible with our special circumstances.
The no residue left after cleaning
ZeroRez knows what it takes to get the stains out without ruining your carpet. Finley is a great technician and really explains what he's doing and how to care for the carpet.
Only 1 guy came he had trouble moving the sofa leg was damaged from pulling it
Carpet looks so much better than I expected. I am very pleased.
I've always been satisfied but this time a terrible job was done. The carpets were soaking wet even hours after cleaning we went away for the weekend and came back to still very damp areas as well as residue and sticky carpet. Please have someone call me Phone number removed
Did a great job getting all the stains and pet odors out of our carpet!
I'm a retired certified executive housekeeper and my career has been in hospitals. I know carpet care and Tristan did over and above a fantastic job and I would recommend Zerorez to anyone. Give Tristan a race because he displayed Integrity by doing the right thing when nobody's looking!
Deliver what is promised and with a smile.
Technician was great. Very friendly and knowledegable.
Not clean enough. Had to come out for a redo. Waste of my time. Seeking full refund. Manager does not return my calls.
The technician who cleaned our carpets and couch was very courteous and helpful. He did an excellent job and paid attention to the details. Both the carpet and the couch look great. Thanks for your assistance.
The service tech was great. Provided great information and communicated very well. Did a great job on all the services provided. Overall, a very good experience.
Carpets look great. The person that did them was nice and professional.
Great customer service, carpet looked better than new after being cleaned; carpet felt better than with other commercial carpet cleaning products.
I liked the fact that the guys were honest with me about the ducts in my house. I was lucky they did not need to be cleaned.
It would be nice to have two technicians on site. While my single technician was very efficient and very good it would have helped for him to have had someone to help move furniture around and get the complete room.
Your technician was very knowledgeable and thorough.
The service I received was stellar. We had just completed a total renovation of our home, so Zerorez was a welcome sight! They cleaned every inch of our carpeting, including stains that had been there for years, and everything looks amazing. It's results like these that keep us coming back year after year. Great company and I recommend it to friends and family every chance I get!
Good communication about arrival time
Service person explained what he was going to do and walked me through afterwards to make sure it was to my satisfaction.
The technician was nice. He was knowledgeable and he did a great job!
They do a great job
My tech was outstanding!
Quick and efficient.
The service was great and the serviceman was great
Showed up on time. Good job. Very satisfied with the services
The price and how easy it is to schedule appointments. No chemicals used.
House smells so clean and fresh after the treatment. Customer service is great and everything was easy to set up.
Our technician was very friendly and through... he did a great job. And the cleaning was great! We have some carpets that are 24-years old and they look better than they did 10 years ago - what a blessing! Thanks!!!!