What our clients think of us!

The representative was very polite and helpful. The floors were very nice. I would certainly recommend the company

Job done well

Natural cleaning, focused personnel who are friendly and accurate. Very professional.

Great customer service! Randy and Frankie both were great. I had to have you come back out because it was dark when Randy did the job the first time. We could not see really well when he left so I had to call to have a few areas retouched. Both Frankie and Randy were highly professional and very nice! They both were highly customer service focused. The only complaint I do have is when I called in the very first time to book with ZeroRez a young girl answered and was not friendly or helpful at all. She was totally monotone and not accommodating at all. My mom (who likes ZeroRez a great deal) said to call back and try again. So, I did and this time I had the very opposite experience. This older woman was much more friendly and she wanted to help. I own a business so I thought I would let you know because the first impression is everything. I wish i could remember the name of the younger girl not to get her in trouble but for someone to train her better on her phone skills. I typically would not have ever called back to do business if my mother had not raved about you. Overall, I am extremely happy and will call you again!!!!

Good job and really clean carpet with no sticky feel.

I like the easy way to schedule a cleaning and the professional manner the cleaners handle themselves. My carpets being clean & smelling good are just the added bonus!

It was just ok

Like idea of no soap residue

Complete professionals and tremendous quality of work. Will never use any other carpet cleaning service.

I appreciate the entire process. The technician explained thoroughly what he would do and allowed me to do a benchmark test before proceeding.

That your employees are very friendly. I like that you clean using water only.

The service Tech was very professional and friendly

I spoke to one of your service rep during and after the tech rep finished the job.... manager was supposed to call me today, Monday 11/26 - nothing. Tech could not do our master bath because it was marble - said a specialist needed to do it - he did not know how to do it - however, when I first ordered your services, your customer service rep never asked specifically about tile issues! Tech left water sitting on my wood floor during the cleaning process in hallway between the bedrooms - now the wood floor is buckling... didn't clean up the mess he left in bathroom....charged me for 3 bedrooms instead of 2...rep was unaware of having to do pet stain treatments - until he read his email - the $60 for pet stain removal did not work and the carpets were soaking wet all weekend and not the 8-10 hr period he told me. We had to add fans to dry up the carpet - the wet smell was unusually nauseating - did not smell fresh. Was very disappointed - had used your services before with no problem. After the job was completed, I called and the rep was going to issue me a $43 refund for the overcharge of not doing a 3 bedroom - but in all honesty, the job was highly unsatisfactory and I would prefer a full refund. Again, disappointed that a manager did not call me - what happened to customer satisfaction?

I love that the house doesn't smell of chemicals or soap after you leave.

I love the way the company does such a good job

Professional and friendly technicians, excellent customer service!

Friendly and courteous staff technician

Safe products. Only a few minor spots were found in the grout which may be stains from our wear and tear.

Very friendly and efficient service.

you were recommended by a friend years ago. I have been a customer of yours for quite a while now

This was new carpeting (Pet Protect) with a few very recent pet stains. You advertise activated water (zero residue) yet all I got from the technician was an upsell of expensive to very expensive pre-treatments, which is actually a cleaning solution of some sort, not unlike what other carpet cleaners use. I opted for one of the pre-treatments and still I got nothing but excuses when the technician couldn’t get the stains out.

Serviceman (Charles) arrived promptly as was scheduled. Actually I received a call that he was going to be about 15 minutes early which was just fine.
Charles explained what was going to be done and how long it would take for the carpet to dry. He got right to work and was through in no time.

Our technician was wonderful. He arrived on time, completed the work efficiently, and did a great job. The carpets look wonderful and he got the urine smell out. A few stains didn't fully lift, but are lightened considerably (red stains). The quote was very accurate and there were no unexpected or unexplained fees. Will definitely use this company again.

Environment friendly

clean with no smell afterwards

Technician left a piece of equipment at my house. Didn't provide quotes for other work as promised and didn't call me when he left as promised.

Good product, even better service guy. Very pleased

prompt, friendly technician. Carpets look great!

We had an excellent experience with Zerorez. The gentleman who came out went through everything he would be doing, gave us an estimate, and was helpful in answering any questions we had. The carpet and the time look wonderful! We will definitely use Zerorez again.

No stains after cleaning is done and no harsh chemicals used.