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based on 83936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
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Friendly, on-time service! Clean carpet & grout! What’s not to like?
The carpet cleaning was fine. We are pleased with that. The gentleman who served us was extremely polite and helpful. Thank you.
It is the tile cleaning that appears to appears to have done nothing. Aside from no noticeable difference in grout, the actual tile didn't even seem to be much cleaner. There were spots that I could clean with a paper towel that didn't come up.
The front line greeters need to be better trained or at least pick folks that like that kind of thing. The lady I dealt with had no personality. Also the communication was very poor the first attempt. I was told between 3:30-5:30 on Friday. I called at 5 and the guy said he was finishing at the previous house and would be there soon. I said we had things to do that night and he needed to be there by 5:30. I never heard anything else until I got a text at 6:15 saying it would be 45 minutes. I called the number and cancelled it since we were already gone. 7 pm is NOT acceptable. I did get it rescheduled and the service was fine but your customer service leaves a BAD taste. I will keep using you guys as you do a great job, but next time I hope for a better experience.
Carpet was like new and technicians were thorough and friendly
Courteous and Professional staff. Efficient and thorough cleaning! Love it! Deb
Clean results and professional service
Clean smell and no residual anything! Even with PETS!
Pleased with the job except there are some strange streaks in some areas. Your employee was very nice, but he left a piece of equipment in my yard. and never came back to get it.
Clean carpets that dry fast and no soapy residue left on my other flooring
The technicians are always helpful and kind. Their work is thorough
Great job, friendly staff, quickly done
I realize that problems occur with any product or service, but since I had to contact your company to correct a situation within 24 hours I feel that an rating of 8 is appropriate.
I do appreciate that your company reacted so quickly to "fix" the problem, however my wife is still a bit concerned with the fact that the carpet and the padding was very wet for the extended time. I will continue to monitor the situation and will, if need be contact your company if there appears to be any further difficulties.
First name removed H Last name removed
I originally scheduled for a 10-12 time slot, and this time was confirmed via phone call. A couple of days before the cleaning, I received a text, confirming an 8-10 time slot, which I could not do. I replied that I had confirmed a 10-12 arrival time, and the reply was that that time slot had been filled and was no longer available. So, we agreed on a 3-5 time for arrival. However, on Saturday, at promptly 12 pm, guess who shows up, and we were completely not ready, as we were preparing for a 3 pm arrival. We had to rush around and move our furniture, pile stuff everywhere... it was a mess. The service technician was delightful and worked quickly, and we were initially pleased with the results. However, 2 days after the service, several stains have re-appeared. These were not dark, deep stains originally - mainly light colored surface stains. It was just a LOT of trouble, and definitely not worth $300 to still have stains on the carpet.
Your guys showed up exactly as scheduled. They were attentive to my concerns and informative with their suggestions and help. My carpets look new once more! My sister-in-law has already called and scheduled her home for cleaning!!!
Very knowledgeable technician and fast service.
Great technician! Very considerate and knowledgeable. Love the fact that Zerorez doesn't take long for the carpet or furniture to dry and everything smells to good after they finish.
The results
No soap residue
Friendly service
Hard working people
Fair prices
The 2 men that cleaned our carpet were very professional and did a great job.
No odor and free of chemicals.
effective cleaning without chemicals
Paui explained well, was very professional and seemed to know exactly what he was doing.
The tech was very courteous and willing to help me items too heavy for me. I enjoy your employees willingness to go beyond the call of duty.
I was very disappointed in the time it took for the carpets to thoroughly dry. The technician came at noon, and was on his way by 12:50. I didn't touch the carpets until 5:00 pm. They felt pretty wet to the touch. I called and expressed my concern, and the woman said drying times vary. I've had zerorez clean the carpets before and don't recall they carpets still wet so long afterward. I turned both ceiling fans on, and still at 9:00 pm they were wet enough to feel when stepping on the carpet. There were still areas not dry at 4:00 am when I got up to let the dog outside. I couldn't feel any areas that weren't dry at 7:00 am. The thought of inviting zerorez back in the future is doubtful.
Confusion for about half hour on your special charge for Saturday December 1st. I had talked with Martin earlier in the week about the fifty dollar discount for booking for Saturday Dec.1st. When the technician arrived he quoted me a higher price and then for half hour talked on the phone with someone or several people in the office trying to set the discount price. I told him to forget it and I was through and frustrated with the entire process. This should have never happened. Then he loaded up his truck after cleaning the carpets. If I hadn't told him and showed him on my cell phone he was to clean the 100 feet of tile in my kitchen according to the special with no charge it wouldn't have happened. He said, I'm glad you told me. He did a nice job cleaning the tile, however he should have been aware of what the special was all about. I'm so glad I documented my call on the day I booked with Martin because Joe didn't know. The carpets are clean and look lovely and Joe did a good job, but the time wasted getting the financial charge was a confusing mess. As a customer I shouldn't have to prove the cost of the work to be done at the time of the service and that's why I'm dissatisfied. This is efficiency and good customer service!
Very courteous, friend, quick and knowledgeable about your products and services.
The tech was friendly and provided helpful suggestions of how to spot treat pet stains going forward. Our carpet is much cleaner.
The customer service.
Was very happy with our technician