Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83936 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 2, 2018 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guy was great!!!!

Report a concern   December 2, 2018 — Rated 10 out of 10 by Laureen Potter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was great, the rug came out clean and refreshed.

Report a concern   December 2, 2018 — Rated 10 out of 10 by L.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpets were spotless after your service. The representative, Ricardo, was extremely professional and kind. And, it was so easy.

Report a concern   December 2, 2018 — Rated 10 out of 10 by Brian Beresford Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service Technician Jaylon was on time, very professional, took his time to explain everything he was going to do and made certain we were completely satisfied with the work before leaving. My area rugs look better than they did when we first bought them. I would highly recommend Zerorez to anyone who is looking to get their rugs and carpet back to looking new.

Report a concern   December 2, 2018 — Rated 10 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets were like new!! Thank you!!

Report a concern   December 2, 2018 — Rated 10 out of 10 by N.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets get clean and drys quickly.

Report a concern   December 2, 2018 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No detergents

Report a concern   December 1, 2018 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very informative and he did a great job

Report a concern   December 1, 2018 — Rated 10 out of 10 by Judy Van Hooser Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service. Carpets feel clean but with no smell.

Report a concern   December 1, 2018 — Rated 10 out of 10 by Jane Winge Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very professional & knowledgeable. He showed up within the 2-hour window given and had me check his work to be satisfactory

Report a concern   December 1, 2018 — Rated 0 out of 10 by A.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Honestly carpet still looks dirty... it also smells... I need to hire another company to come out and re clean them...

Report a concern   December 1, 2018 — Rated 8 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

Had to wipe up water drips left throughout the house. Also had to pat dry some water on the carpets. Don't think much was done on the tile work we had done in the shower. and he didn't put out as much protective gear for the corners as we've had in the past. Attention to detail was lacking compared to what we've had in the past.

Report a concern   December 1, 2018 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Most especially the smell afterwards of the cleaner used

Report a concern   December 1, 2018 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nailing down a date for fast service was impossible because of the Thanksgiving holiday but when the person arrived he was intelligent, personable, energetic and very successful cleaning the rugs. I was quite pleased. It wasn't inexpensive but it was good.

Report a concern   December 1, 2018 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was very personable and professional. He was done in no time.

Report a concern   December 1, 2018 — Rated 10 out of 10 by Lisa Wideman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job, fist time using Zeroez and it is everything you hear about them on there ads and I highly recommend them.

Report a concern   December 1, 2018 — Rated 7 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

My experience last week was probably my least favorite with Zerorez. Even though the job was satisfactory, it fell below the Zerorez standard. Randy arrived and only had enough water in the truck for the tile work. We were his first appointment for the day and whoever used the truck the night before left it a mess and did not prepare it for the next day. He had to leave our house, and return again an hour later. This was a great time delay for us. I'm sure he was frustrated also. He said we would be getting two gift certificates for steak dinners. In the past, these gift cards have never arrived. I'll see if they arrive this time.

Report a concern   November 30, 2018 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service all around.

Report a concern   November 30, 2018 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaned our floors very well & the tech was amazing, he had a great personality, explained the process of what he was doing, he took pride in his work. We were very pleased with that young man and his work.

Report a concern   November 30, 2018 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez is the only company we use, and trust to clean our carpets!

Report a concern   November 30, 2018 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The quality and friendliness of service people. The quality of the service and explanation of services being conducted.

Report a concern   November 30, 2018 — Rated 5 out of 10 by C.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Jones was very professional and courteous. My issue was with the tile cleaning. The water hose (with black tape on it) broke. Water went everywhere in the breakfast nook and kitchen. It was a huge mess to clean up.

Report a concern   November 30, 2018 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I called to schedule a cleaning. I was able to get an appointment 2 days out. Office called when their rep was on the way. Technician (Ricky) was on time,very friendly & very professional. We walked though the house & addressed the problem areas. Ricky made a few suggestions. I accepted a couple of them based on condition of carpet. There were no high pressure sales tactics to upgrade this or that. He completed the job quicker than I thought. It is amazing how much better the results are with proper equipment. ;) Overall the service turned out better than I anticipated. No harsh chemicals or smells during or after the job. I would highly recommend Zerorez.

Report a concern   November 30, 2018 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They do not have all of the chemicals, they’re reasonably priced, and the employees are friendly and helpful.

Report a concern   November 30, 2018 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets are clean

Report a concern   November 30, 2018 — Rated 10 out of 10 by Y.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thank you for your service, the technician was nice and polite, explaining all of the options

Report a concern   November 30, 2018 — Rated 9 out of 10 by Matt Tobben Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy and the carpet looks great.

Report a concern   November 30, 2018 — Rated 10 out of 10 by P.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jarrett was on time and very professional. My carpets have never looked better!

Report a concern   November 30, 2018 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was very good - knowledgeable and very service oriented.

Report a concern   November 30, 2018 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Just a wonderful job and great clean carpets. 2nd time I have used you all and I will be going no where else


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