Customer Testimonials
You came and delivered in a timely fashion thank you
They have taken care of me for many years and always courteous and prompt with their service
You’re right on time
Freeman Gas is great! Their customer service department is very responsive and helpful.
Willing to reevaluate rates.
reliable company; family has been a customers for decades.
We have been with Downeast for propane service for many years. Could not ask for better service. The keep full plan works for us. The deliveries are prompt, service with a smile and most accommodating.
Prompt service
You've been a good supplier for 25 years
There are a lot of negative reviews about this company, and I think it's the lack of communication during the ordering process. Example, I called and placed an order when the propane dropped below 30%. Usually, delivery is within a week of calling but this took about 3 weeks due to back logged deliveries from previous storms. A simple email would've sufficed or a call to let the customers know there will be a delay. Now I was basically on 5% when they delivered BUT they came on a Sunday afternoon which was a pleasant surprise. Their prices aren't very competitive with smaller family-owned businesses. Customer service needs some work on better communication to their customers. I was told when I run out, they will schedule an emergency delivery, and they wanted to know what other means of heat my home had. It's really none of their business what other forms of heat my home uses. Was this to delay deliveries and put others at the top of the list? Maybe they have one driver and one truck in any given area? That's all fine but COMMUNICATE!
They even canceled a delivery I had scheduled because they said I still had enough propane. Never called me or emailed me to tell me of the cancelation. I called to inform them their Wifi meter wasn't working properly, and I am in fact low on propane. They never fixed it, instead just shut that feature off.
Good pricing, great service!
Your are.reliable
Friendly and always helpful!
Your perseverance.
I spoke to different people in your customer service team and they have all been super helpful. This is something new for us. We haven’t had propane heat. We had oil heat years ago however I’m very satisfied with everything and I would definitely recommend your company.
Friendly
Amy in customer service was great. I nearly ran out of propane because the normal delivery truck was down. She made sure the team came up with a solution.
I’ve never had any problems with this company. Customer service is always a pleasure. Superior is continually upgrading and staying relevant with current needs.
you do what I ask you to do
We have had Kalgas for many years. They are an excellent company with reasonable prices
Great service
Prices seem fair and the service is great. The driver opened my gate filled my tank and locked the gate.
respect of property, i don't have to worry about running out of propane, i love your service !
You have a local office and someone who can answer any questions
We’ve never had a bad experience with your service. Always dependable
Ordering was easy and delivery was timely considering the wintery conditions that were experienced.
Everyone I've dealt with is caring, capable, and conscientious.
Delivered promptly after request.
Great people at this company!
The automated delivery process is great, along with the ability to see the tank status on the website.