Customer Testimonials
Your delivery driver is a great assest to your company. Very friendly and I know if I had a problem he would direct me to speak to someone..
Everyone was helpful when we ran out of propane. The ladies I spoke with were wonderful and very professional. The delivery guy was at my house within a half hour. I was not aware someone had to be home good an inspection and they were able to have another tech come and meet me at 4pm to unlock and test my system. Thank you to everyone for going above and beyond.
Ordered online, timely service.
Great service!
Friendly employees who deliver and prompt service.
Automatic fill. Balance payment plan.
Very friendly and thorough and efficient!!
Fair pricing. Easy to order. Prompt service.
Ordering from my portal was easy and time saving for me.
Customer service #1
Professional,reliable service. Customer service agents are very helpful in handling any problem or situation that may occur
Timeless service when needed; great customer service!!!
Our delivery driver (#900803) was very helpful giving us the contact info for a heating service technician who as it turns out serviced our boiler some 4 years ago. We would like to nominate this driver for employee of the month!
Anonymously submitted from C.M. in West Bath, Maine
Customer service and excellent summer sales.
Annual burner service was performed expertly by service man. thanks.
Very efficient delivery as promised (even a day early!). Delivery lady was exceptionally friendly and professional.Phone service was a little shaky and I never received my emailed receipt.
Prompt and professional. Good promos
I like being able to order and pay right online.
The two young men who came to swap the tank were the best. They worked quickly and did not damage my yard during the process. After installation was completed they came in and lit the pilot light.
The gentleman who delivered the propane was also very pleasant and professional.
Quick response time and provide quality service.
Super knowledgeable tech and answered all my questions so I could understand everything. Appreciate the great service
Easy to order
Ease of ordering and timely delivery
No thank you.
I like being able to order online at any time. I like the history on the app, date and amount ordered. I always get my order timely. Thank you.
Good customer service. They helped me so much when my house was struck by lightning last June. It was a disaster here. But they helped me work through it. Mr. Jake was my main technician and made it happen, so I could get back to living in my house again like normal. Also, quick delivery of my propane during the year.
good service answer any question i ask very helpful
Simple straightforward service.
I have been with Downeast over 20 years. I like the people and have been let down by the service only once in this time. I think in this past year there has been a notable effort to improve the service. This is something, as a loyal customer, I appreciate.
Always on time