Customer Testimonials
Everyone from the associate on the phone to the delivery drivers is always so kind and friendly and helpful. Thank you for always looking out for me and my family and ensuring we are safe and have propane!
Service is always very dependable, on time and accurate . Prices could be lower. Thanks
Everyone is so kind and professional
Would like if filled tanks closer to full capacity.
Service was great
Timely delivery
Price at customer service
I have been a customer for more than 20 years and have always found them easy to work with.
Fast and prompt service workers were very friendly and knowledgeable able to reach someone on the phone when I needed additional information
On line ordering is convenient and quick, especially being a customer over the years.
I also appreciate the coupons from time to time, which makes me feel valued as a customer.
Service and billing had been pretty lumpy bumpy for quite awhile but has vastly improved during the past year.
The people that deliver and install propane have always been very competent, friendly, and professional.
Melissa Springer (office manager) is always available to answer any question I have and she has ensured propane delivery when needed.
Only observation is customers should have a local number to call as the automatic system is hopeless.
Very dependable for deliveries.
This is my first winter in my new home. I had 35% propane when January storm started. I called customer service they assured me being on automatic refill when I got to 30% they would be here. Sure enough I got a text they would be arriving soon, the delivery man was awesome. I made a point to thank him for coming out.
Rymes Propane & Oil (now Superior Plus) has competitive propane pricing and excellent customer service. I am a ten year customer.
The delivery driver(s) we had since joining Lumber River Propane have been amazing !!
It's a tough job and they been working in bitterly cold weather for the last 2 weeks
Thank you!!!
I was almost out because my fault. They came next day. Outside temp in 25-35 Been with them 25 years and always happy except for price which is pretty much the same everywhere
Customer service is amazing and on point!
They respond when called. They take care of business. Drivers all polite, calling before arriving.
Placed order on line for propane, came out and filled my tank .. great service! And I can see how much is in my tank on line too!
Prompt service, reasonable prices and always show up
Fast and friendly service!!
Fast service
Women on phone was very responsive once she realized we were out of propane and had no automatic delivery. She got someone here within a few hours. Thank you!
Timeliness!
Promp delivery and great price
simple delivery and request process
Great Service, very friendly driver- Customer service rep when I called in was not the best.. Very off putting
Love the new monitoring system. No need to call for a refill. Appreciate the notification of pending refill