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based on 4128 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service- thorough high quality carpet cleaning, friendly guys, and reasonably priced. I’ve recommended Zerorez to friends.
Quality of work and customer service we received.
Good service but takes a bit long to dry.
Everything
Not sure. Took 2+ days to dry. Spots remaining. Price was right. Appointment timeliness a work in progress. Generally satisfactory end product.
We like that harmful chemicals are not used, the process is fast and the technicians are very nice.
Willingness of service techs to do an outstanding job
Excellent customer service. Superb results
Customer service was superb and the results were wonderful!!
I was very impressed with the professionalism and service that was provided.
Very professional, and thorough cleaning.
The cleaner was only there about one hour and cleaning for 45 minutes. No pre-treatment and spots are still there. I was disappointed given all the glowing reviews I read. I know that the rug is older (I just bought the condo) but hoped for it to be a bit cleaner.
We are very sorry to hear you were dissatisfied with your carpet -cleaning experience. We strive for 100% customer satisfaction here at Zerorez. Unfortunately not all stains come out, even with advanced methods of trying to do so. We apologize that this was the case. Thank you for using our service.
Your workmen are very friendly, knowledgeable and efficient. Your products make our carpets feel so clean and soft!
they came on time presentable appearance spoke English well were respectful went right to work moved rugs that should be moved cleaned the carpets got the stains out did well
On time. Professional, friendly service. Excellent results.
The natural aspect of your product rest assure there will not be much or any chemical residues remaining in the carpet.
The service team I had was a 2-man team with an apprentice being trained. I am told there is normally a single person service calls. I was provided alot of insights to the company, product, training, etc. which adds to the assurance which the service team is equip to do the best job they can.
I was satisfied with my service. And yes it was offered by the on site technician that some stains may not be able to be removed. at least the stench was gone. Just one recommendation is to let your customers know once service is ended that you reiterate that you don't only do carpets, I am interested in other services now though :)
This is the second time we’ve used Zerorez. Each time they’ve been here (same awesome technician, Luis), it has convinced us to keep our carpets a little longer. They look clean and rejuvenated. The cost is good, the service is good...no need to look elsewhere...use Zerorez!
Service was super friendly- I think my carpet could have came out a little cleaner especially in high traffic areas
The level of detail and thoroughness
The guys who came to the house were thorough, polite and helpful. They made me aware of some additional services I'll be taking advantage of in the next few weeks, and hope the same two fellows come back to do the work. Very, very pleased.
You responded quickly when I had a problem that might have interfered with my house sale closing and the work you did was terrific.
You do a great job... on time, clean carpet, no residue ! Thank you !
Peggy
Very thorough and professional service. Thank you!
Luis does a great job. He’s personable and very good at what he does. The carpets get cleaned very quickly and look great when the cleaning is done. I really like the system as well, that doesn’t leave the chemical smell or chemicals on the floor.
Technician has performed the job professionally and explained to you the material the company used to treat the dark spots on the carpet. Very satisfy with the service and definitely will recommend to friends and family
Thank you Rebecca for your review of your recent service! We are so happy you were satisfied with the results. We look forward to serving you again in the future!
The Zerorez team really cleaned up our carpet. I've never seen it this clean. Great work, great product.
Thank you Ronnie for your review of your recent service. We are extremely glad to hear you were satisfied with the results. We look forward to serving you again in the future!!
Thorough cleaning, professional friendly technicians, good value.
Arrived on time. Did a good job. Left No Mess behind.
I like the carpet clealing service. It is friendly and efficient!