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based on 4083 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The price was good but we found some dirty areas that probably would have come clean with a little extra effort. He also didn't clean in any corners or around the edges of the rooms.
Sorry to hear our services didn’t meet your expectations. We strive to always make sure our customers are satisfied. As discussed over the phone our technician would be more than happy to come back and take care of anything you believe was missed. Looking forward to an updated review of our service.
Best Regards,
Zerorez Management
Very professional and on time
Quick. Got rid of all stains and odors.
Eco friendly!
The individual who came to my home was on time, efficient, thorough, detailed, and extremely polite. I would highly recommend to friends. . . in fact, I already have.
Please don't use both my names . . . so M Telford or Margaret T
Easy to schedule an appointment, great service, timely and affordable. Highly recommend!!
They did a great job!!!
The technician was outstanding—he explained the entire process very clearly. The results were amazing—our basement carpet looks like new!
Professional staff, product recommendation of removal of pet odor was very helpful.
The amount of grout removed is significant during the process. This should be explained.
I appreciated the military and law enforcement discounts. it appeared the cleaners really tried their best to attack some stubborn stains.
Excellent service!
Great job on the tile.
Great eco friendly cleaning very professional technician! Carpets dry fairly quickly with no smelly cleaning odors.
We have had Zero rezoning a number of time & have always found them to be on time,
Very efficient in the job they cane to do & I have no complaint what so ever. Yes I would
recommend their servicell to anyone who asked about the company.High quality work at very reasonable price.Especially when they
have a special going..
Repeat customer, excellent job and service. I have asthma and allergies and can't tolerate scented carpet cleaners so their service is perfect for me. Also the pick up to clean and then return is perfect for my needs.
Highly recommended!
You have a great idea in cleaning with ionized water. People with asthma, or other breathing issues, really benefit from the lack of chemicals. Also, your technician took his time and did a very thorough job. We appreciated his putting on the little pull-on shoe-covers as soon as he entered our home. I've paid to have my carpets cleaned many times (and done it myself many more), but I think this is the cleanest "cleaning" I've yet seen.
I'm a Realtor and will be recommending Zerorez to anyone who asks about carpet cleaning.
One more thing worth mentioning: Zerorez offers a discount for active-service military AND vets!
Mike Bailey Keller Williams - Reston
The representative came as promised. He was very thorough in his work and did a very nice job of cleaning a carpet that hadn't been cleaned in years. He was very polite and professional.
The service is great and the finished product is a clean carpet that our grandchildren can play on.
Fast and effective and my house didn’t stink of chemicals afterwards
The tech did no move my speakers to clean around them
Process and technology are great. On-site service and price were good. You all didn't respond at all to my e-mail inquiry for a price quote though. I had to call a week later. And then, after several days of trying, no one ever answered. I had to leave a message. And then it took several days for someone to call back. You all need to get your methods of communication fixed. Why have an option for requesting quotes if you're not going to respond to potential customers. Why have a phone line if you're not going to staff it with people to answer it. You almost lost me as a potential customer.
Quality work, fair price and professional staff. There were on time and treated our house with respect!
Very professional service tech; communicated well, arrived on-time, explained the process and took good care of us.
Thank you for your rating of the cleaning by Zerorez DC. We look forward to working with you again in the future. Best Regards, Zerorez Management
I was not satisfied with the experience, but my concerns were quickly addressed and rectified very professionally by the management team and the end result was just fine....thanks
Thank you for your rating of the cleaning by Zerorez DC. We appreciate you giving us the opportunity to come back out and make things right. We look forward to working with you again in the future. Best Regards, Zerorez Management
Personnel were professional and efficient. Rooms were effectively cleaned.
The cleaning service worked well. It was easy to schedule and the service rep was early and did what he was supposed to do!
The two carpet washers were efficient and very friendly. I would recommend this company to a friend.
The rug looks clean!! There are no stains left behind
It was the best carpet cleaning we've ever received. The carpets shined and actually looked brighter. The one bedroom we didn't do looked old and dirty and we hardly go in there. ZeroRez had impeccable customer service too. They came within 48 hours of initial reach out and the techs they sent were smart, friendly and did their job perfectly in one hour. We will use them again, the only thing we are crossing our fingers for is a promo code or discount as they were the most expensive carpet cleaning we've used. Boy was it worth it though!